The staff was amazing from management to room service. This is my new San Antonio hotel. The rooms were cool retro with modern ammenities. The pool was clean and nice. But really, the staff made the difference. None
Parking was $24.00 a day. There was no actual hotel parking. It was either metered parking or valet parking in a parking lot with no cover.
The location is just terrific and allows you to walk to all downtown attractions, and we enjoy staying in historic hotels rather than the low-end or high-end chains, both of which are available in downtown San Antonio. The ground level garden and pool areas are nice, as is the spacious lobby. The the price is extremely modest for a downtown hotel in a major city. The old hotel could use some up-dating; it's a little worn out. Our elevator wasn't in perfect working order (the door was very slow and erratic about closing) and the historic "Rough Riders" bar still has smoke from Teddy Roosevelt's cigars in the walls.
Location No valet or bellman on arrival
This is an excellent hotel so close to the Riverwalk. Very clean. Nice decor. Staff is very friendly and helpful. Would definitely stay here again and recommend to others.
closeness to the Alamo pay for internet access
The friendliness and helpfulness of the staff are commendable; the room was spacious and attractive; the location was convenient yet quiet. The restaurant was affordable. Clock and lamps were unplugged and hangers missing when we checked in. Restaurant buffet was ample but lacking in quality--food was lukeward, oatmeal lumpy.
location, location, location a few nit-picky things . . . iron was rusty, TV remote didn't work
Very close to the river walk The pictures of the rooms I felt did not accuratley depict what we were given
everyone was very accomodating and Grace upgraded our room to a king wich was wonderful
Zimmer sind groß und sauber, auch die Bäder sind in Ordnung. Die Air Condition ist veraltet und laut. Sie stoppt wenn Temparatur erreicht und springt wenige Minuten später wieder an. Dies stört den Schlaf erheblich. Die Magnetkarten für Zimmertür und Aufzug funktionieren oft nicht, man muss dann immer wieder zur Rezeption um sie neu zu laden.
Ernie's Bar direkt im Hotel - tolle Happy Hour, sehr entspannt Bar. Gutes Frühstück im Hotel jeden Morgen, und das Personal sehr freundlich, die Zimmer schön und sauber.
Die Lage war großartig. Das Personal war freundlich. Recht günstig trotz der Lage (mitten in der Innenstadt). Dusche war verstopft.
Lage, Preis und Personal
Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services. Would have liked spa services available at the hotel.
Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city
Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.
My room location was awesome. The view I had for the firework show during New Years Eve was even better. I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.
I got an upgrade to another room and it was awesome there on out
No free wifi
The river walk A little expensive for the small room
Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
Staff, service, room, and the hospitality was awesome.
Nice room right on the riverwalk parking was a big issue and expensive
Location and price. The bed was terrible.
I love the fact that they dont charge for pets and they even rovide you with a pet bed, bowls and treats all for FREE. I had to go to sleep early because of my training early next day and other guests were quite lound, maybebecause my room was close to the lobby and pool table also while they walk through the hallway they were laghing and being load . This is not the hotels foult I believe but the rudeness of people.
Nothing! Very unprofessional!