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Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Excellent hotel near the heart of the riverwalk.
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
How close it was to the river walk. The smell on our floor and room size.
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
Near Convention Center. Bathroom was not clean.
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
Courteous and friendly staff. Personal attention to each patron. Well maintained rooms and facility. Atmosphere is great.
Great location and I liked the rustic feel of the place. The card reader on the door did not work well. Took at least 10 tries before it actually opened the door. The carpet isn't the greatest. Have to pay for wifi.
Very nice location no AC in hallways, bedroom ac did not work that well. Needs to be updated for sure.
Being an Onmi hotel I had much higher expectations. It was very dark, although they wanted a certain style (not sure exactlybwhat it was, old, Mexican, historic) they didn't pull it off very well. The carpets were dirty and dull, the room was musty and very dark. The staff was very friendly, the location was prrfect, right in the heart of the fun, the bed was very comfortable and the towels were nice.
Staff and rooms
The good news is that the hotel is right on the River Walk, so you're right in the heart of the action. If you're looking for action - this is the place to stay. The bad news is that the hotel is right on the River Walk so you're right in the heart of the action. A lot of noise from the River tour boats and people, so if you're looking for quiet - this isn't the place.
This bad experience had ever happened to me and my family before. I will never use again KAYAK again to book my reservations. Result, they have this "Getaroom" subsidiary with a poor description of their booking application, and it scammed you before you know the transaction has a nonrefundable policy until it is too late via your email confirmation. I called them, my credit card, agent, and the hotel. None of them were in the good customer satisfaction attitude to refund my money, cancel, or reschedule the booking transaction. Be aware of using them to book your reservation before it is too late. Anyone can make a mistake some time, but this Draculonian thirsty-blooded camming business does not care for you. Pray to Lord, this kind of business entities does not prosper any more in the traveler's economy.
Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.
Everything. Breakfast on the riverwalk, emaculate rooms, stylish old style bar with knowledgeable bar tender. If you hear the alarm, call the front desk. It's a parking garage across the street. They don't own it. It shuts off quick, but the front desk won't hear it, so call them .
Love the balconies over the river walk, historic character of the building and that it's pet friendly. Enjoyed listening to the church bells in the pool court yard (we were there on Easter Sunday morning). Had to pay for wifi. Verizon cellular service barely worked in our room, cell & text functioned poorly, data did not work, so we did not have internet access during our stay.
Good location and friendly staff Very old hotel. Our first room had a broken faucet. Second room was better but needed updating. A ton of road noise and party people on Friday night. Very expensive especially the breakfast buffet which could have been larger for the price.
Nice and clean hotel with very friendly staff. Centrally located so you can walk most places very quickly...or take a cheap Uber ride. Breakfast buffet was delicious!! We parked our car at valet but wasn't aware that it was $40/night. You might find cheaper options in one of the many parking garages close by. All and all...great place to stay!
very clean, great location, friendly staff,
The staff was very friendly and accommodating! The fee for parkig at the hotel was ridiculous, $36 per night.
nice "earthy' atmosphere and location love the suite option very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken
Check In was easy. Hotel room sitting area was actually very comfortable and functional to use, unlike most average hotel suites. Location was great. On the Riverwalk plus just 2 blocks from literally everything. Self parking lots were super close as well, if you don't like waiting for the valet everytime. Hotel desk staff were business friendly, but it did not feel genuine. Which is the opposite of everyone else we met in San Antonio. This was one of the friendliest cities we've encountered!! Also the tub in our room did not drain properly, so you stood in water while you showered and the faucet was loose and spun all the way around.
Very clean. Polite, professional staff. Wife enjoyed the spa and the gym is very nice. Good location for visiting all of the tourist spots in san Antonio. No hand rails in the bath tubs/shower. Fell twice getting into and out of the shower. Sides of the tub are very high. Too many children running around the halls unattended, noisy. No frig or micro wave in the room. Onsite food and drink is very expensive. Ice machines are far apart on the floors. no vending machines for late night drinks/snacks. Valet parking is very expensive. View was nothing spectacular because of the trees surrounding the hotel.
Cyn from the front desk and Michael at the concierge desk were fantastic! They helped make my stay amazing!
The front desk staff was unprepared and it to over 45 minutes to check in
THE staff was very accommodating and very nice. Everything was provided before I would ask for it. Overall, a great experience . Love the old Spanish charm that the hotel is made off. Very charming ambiance. The session that I attended in San Antonio finished every 2230 in the evening. I did not like that the hotel restaurant is close early like around 2200. I wish the restaurant is open 24 hours. I also wish that there is a Starbucks inside the hotel for the convenience of all the hotel guest.
Right on the RiverWalk, Hotel Contessa is luxury meets romance. My sister stay here on spring break and had a wonderful time. The staff was helpful and the city is definitely tourist friendly. Filled with history, charm, and luxury, downtown San Antonio along with the Hotel Contessa were great for our girl's getaway. Although the city is tourist friendly, we did got lost. Also, the Hotel Contessa needs to hire more people on their housekeeping staff. During our stay, housekeeping forgot to clean our room one day. Other than that, things were great.
Location and large size rooms Issues with hot water and terribly slow and incompetent valet
The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo. Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.
Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout. Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.