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Hot breakfast and wine in the evenings. 2 room suites. They have taken away any snacks during the manager's reception. Snack mix or something would be appreciated. We had problems with a VERY loud group all during the night. It took repeated calls to security to actually get security to break it up. Everything exhoes in the atrium, exacerbating the problem. Finally at around 3:00, they moved upstairs only to congregate near the elevator. Again, calls to the front desk. Finally, around 4 am they were broken up and went to their rooms. From there, we had the pleasure of listening to them argue and fight. We weren't the only ones complaining and I don't understand why the police weren't called and them leaving.
Friendly staff old, trashy facilities. It was too expensive for the state it was in.
staff and comfort low water pressure for shower Smelled like cigarette smoke in room
Air conditioner worked Beds were actually comfortable Supposedly the exterior doors into building were "secured" and you had to use your room key to get in. All doors were open and unlocked all night. Refrigerator in room apparently leaked water all over floor. White down comforter on bed, which was comfortable, but because it was white, you could see every stain. Towels in bathroom had stains. Toilet handle was broken and had to adjust after every flush. I took a very cold shower and 30 to 45 minutes later my partner took a nice warm shower. Hotel needs updating. It's like some things were updated while other items were not and some things appeared clean while other things were filthy. Under the sink in the bathroom, on the walls, looked like something had been slang up against the walls and trash can. I guess you get what you pay for.
We arrived on a cold day, but the heater was already on and the room was at a comfortable temperature. The king bed was very comfortable and the heater worked quietly and consistently all night. The location was easy to find and near lots of shops and restaurants. The area was also quiet and we did not hear any noise from highway or people outside. Only complaint is the water temperature consistency. As I showered, the water fluctuated from lukewarm to very hot, and would not stay at a constant temperature.
Friendly desk staff. Dining conveniently nearby. Room was too hot, turned off heat ASAP and still too warm in the morning. Coffee at breakfast was messed up, never did get any.
The room was nice, and had updated decor.
The staff was fantastic, they could not have been more accommodating. Had a great breakfast, clean rooms, easy access to numerous eateries andother places of interest. it was all good
This guest did not leave comments about this hotel.
Locale - within walking distance from my meeting. Good value for the price. Bonus - Both Michigan teams were victorious - Go Big Blue (Wolverines) and Spartans! No complementary breakfast.
The staff was amazing and very, very helpful. I was disappointed by the lack of a complimentary breakfast. I stay in hotels a lot and I have never seen the lack of one before; It was disappointing. I'm also not one that is a fan of the one cup of coffee maker, in the room. I don't know anyone who drinks one cup of coffee. I understand the financial side of both, but my preference would be not to return due to just those two lack of customer service absences.
Rooms where clean, staff was friendly