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staff and comfort low water pressure for shower Smelled like cigarette smoke in room
Friendly staff old, trashy facilities. It was too expensive for the state it was in.
Great price for a two room suite. The staff were all very friendly and helpful. We especially like that the cook was willing to help us with something gluten free and dairy free. The owner is willing to post a huge Ten Commandments monument in their atrium!
We arrived on a cold day, but the heater was already on and the room was at a comfortable temperature. The king bed was very comfortable and the heater worked quietly and consistently all night. The location was easy to find and near lots of shops and restaurants. The area was also quiet and we did not hear any noise from highway or people outside. Only complaint is the water temperature consistency. As I showered, the water fluctuated from lukewarm to very hot, and would not stay at a constant temperature.
Comfortable bed, good AC, nice clean room. Extra bonus is a nice lounge on preemies. Bathroom in serious need of update. Poor water temperature control.
Friendly desk staff. Dining conveniently nearby. Room was too hot, turned off heat ASAP and still too warm in the morning. Coffee at breakfast was messed up, never did get any.
Locale - within walking distance from my meeting. Good value for the price. Bonus - Both Michigan teams were victorious - Go Big Blue (Wolverines) and Spartans! No complementary breakfast.
Rooms where clean, staff was friendly
The staff was amazing and very, very helpful. I was disappointed by the lack of a complimentary breakfast. I stay in hotels a lot and I have never seen the lack of one before; It was disappointing. I'm also not one that is a fan of the one cup of coffee maker, in the room. I don't know anyone who drinks one cup of coffee. I understand the financial side of both, but my preference would be not to return due to just those two lack of customer service absences.
Check in was quick and painless. Staff was efficient, friendly and accomomodating. Room was clean and quiet. Easy to find off interstate. We had accidentally booked a smoking room, immediately without any issue they gave us a non-smoking room. One of the deciding factors of us booking this hotel, was that it was listed as no pets allowed. We had been kept up by a barking dog at a previous hotel in a different town. We did not want that experience again so it was important to us. When we went to check in, there was a sign on the check in counter stating pet boarding fees. ($25). I was quite leary about the stay. Thankfully there were no barking dogs so everything worked out wonderfully.