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Have to be in Beaumont very often on business and have tried many other name hotels. This is the best for the cost. All the services you need. Very nice pool area. Great bar. Starbucks outlet. Great beds in the rooms. Staff are all very accommodating.
I just want to say that the Management and staff there at the Hotel was awesome at making our New Year experience remarkable! There were people from out of town, out of state, and local that were in our party. The Hotel assisted everyone one by one premium service and sincere care assistance. One of our party members was unable to financially reserve room and they held room for her until to arrived at hotel for payment. This made her trip possible and really meant alot that they did that for her. We also dominated the shuttle, Miss ABC was a trooper thru all the trips taking us to and picking us up from our Downtown celebration that night! Along with all the great service, the Hotel and the rooms were just beautiful. The outside of this hotel does not serve justice to how beautiful it is on the inside! The price is awesome for the 5 star environment and service that you will receive!!! Thanks again! Will definitely be back! ABC
The room was nice, the bed was nice...but the bath tub was really dirty and there was lots of hair on the toliet seat when I arrived, IT WAS DISGUSTING!
Went to Beaumont for a show at the Julie Rodgers Theater. Reserved based on the hotel website and the reviews there. Check in was smooth and the staff we had contact with were pleasant to deal with. The good part ends there. We were there September 21 and the outside temp was about 88F. Interior public areas were hot and damp. I cannot quote my wife's comment on the smell in the elevator but let me say it involved references to unwashed body parts, sweat and male workout clothing the has been in a gym bag for too long after being used. The smell of rot and mildew was pervasive. The room was a king suite. The carpet and furniture appeared to have been updated in the last few years. Unfortunately they left all the original mildew in place when they updated. The old school through the wall A/C units blow up under the heavy drapes and blow the cool air on the exterior walls, making the walls sweat. This is the perfect place for mildew to grow and it sure does. The green slime on the wall...
I stayed a rainy week in October. The bed, sheets & pillows were great. Room service was good. Eggs are cooked to order at the complimentary breakfast. Much better than I expected in Beaumont.
I was in a non-smoking room with smoking rooms across the hall. The hall way was strong with smoke, I cringed each time I had to open the door. If my stay had been longer I would have requested another room. The balcony was dirty with what appeared to be mold on the sliding glass door. Smokers should be on a floor for smokers only
This is a nice hotel for the price. The restaurants and Starbucks are definitely the best feature. The rooms are not as nice as I remember and we have stayed in the hotel every year for about 4 years now.
The clerk that checked me in was very courteous and helpful. The check in process was professional, quick, and painless for this weary traveller. The room was comfortable, the restaurant was superior, and I will return soon for another pleasant visit!
The service in the restaurants is terrible and the food is mediocre. Eat elsewhere.
I was charged a daily fee to have a microwave in my room, which I did not realize until I checked out. I needed assistance with using the fax machine in the business room, the employees at the front desk explained to me that they could not help me because they stated that they did not know how to operate either. I had to leave and go to Kinko's The meeting room lighting was very poor. It made it very difficult to study and test. I stayed from June 14-20.
Went to a high school reunion and decided to get a hotel room so we didn't have to drive under the influence 45 mins back home. When I booked the room I was told that I could call the hotel and have the shuttle pick me up at 2am from a popular local bar. Told at check-in that the shuttle stopped at 11pm and I would have to pay for a taxi. Hotel gave me two wrong numbers for the taxi, wouldn't help me find one to pick us up at 2am and long story short ended up getting picked up at 3am from downtown which is not a nice place to be at night. The room was supposedly 'non-smoking', but reaked of smoke and cheap air freshener and comforter had cigarrette burn. Air conditioner had leaked and left the carpet soaked around the patio door. Bathroom had hair in sink and on toilet. Left a message at the front desk for the manager to call me Monday morning to discuss our stay and haven't received a call yet.
When traveling to Beaumont for business, the MGM Elegante has become my preferred hotel. I tend to look for value and convenience and while its sits between two other practical hotels, I like the amenities. It features a spa, bar as well as free internet. But to point out one drawback, I wish the mattresses were more plush. Overall its a good value since the price difference of a Fairfield is little to none.
Really appreciated the kindness of the manager, Zoe. We had a slight problem with our room and she went way beyond the line of duty to help make it right. We had a fun stay and were treated like we mattered-tough to find in the world today. She made a giant difference in our stay. What a marvelous manager.
Nothing. The fact that I go in and was told that me being 20 would not be a problem and then coming back later to check in and I couldn't. I SLEPT IN MT CAR BECAUSE OF THIS LADY. I can't believe the service at these places and the fact that you guys have nothing said about being 21 so they won't kick you out and make you sleep in a vehicle. Appreciate the awful customer service as well! You guys have no way to contact and or get my money back due to NOT EVEN STAYING THERE.
Breakfast was a pleasant surprise with a lot to choose from including hot foods.
staff was quick to put us in another room first room had a broken heater. Second room had the coffee trey missing from the coffee maker. Microwave was dirty inside.
Room was clean & quiet. Wi-Fi was fast and the complimentary hot breakfast was great.
The rooms were nice The Staff were wonderful good breakfast filled all our needs
This place felt like a cess pool. I'm inclined to get a hepatitis shot after spending the night there.
Staff was super friendly Needed more breakfast choices and rooms were a little dated
It was not expensive and the staff was nice. Hair dryer was broken they came and gave us a new one. Waffles and coffee in the morning The carpet was wet and the comforter was wet. Like they didn't finish drying them or something. Not sure why the carpet was wet though. The ppl staying in the room next to us where ghetto. Yelling in the parking lot someone mentioned cops being called. Stay inside the room when it's dark and you should be fine.
The most comfy bed and pillows, I didn't want to get out of bed! Very good breakfast. Staff very polite.
Everything was clean and well maintained. Also a good location. Did not like how the eggs were prepared.I like them to be scrambled and not in shape of a hockey puck.
My teenage daughter checked the bathroom as soon as we entered the room. She said, "Wow! This place is spotless!" I knew I made the right choice. Everything that you would expect from one of the high end name brands was there...clean white sheets, mini-fridge, couch, lots of TV channels, etc. room was large and had a curtain divider between the bed and couch. If I had came to the hotel blindfolded, it would be hard to tell if I was in a $250 per night room or a $100. Like a diamond in the rough considering the location. Breakfast was a bit lean, but they did have a waffle machine and the usual breakfast items you'd expect at this level.
Staff very accommodating and pleasant. On line booking did not include handicap room when I booked but upon being informed that my father-in-law was in a wheel chair the desk quickly changed our room to accommodate us. Just a little hard to navigate back to the east bound side of the interstate from the parking lot.
Breakfast Booked a room with 2 queen beds and at check in only rooms left were kings. Asked for non smoking and was givin a smoking room. Called front desk and got nowhere. Ice machines were out of order
Beautiful hotel Very clean Excellent service Quiet, luxurious room Plenty of food options available The parking lot is a bit confusing and fills up quickly
Excellent bed Expensive breakfast
Being on a special diet (gluten free and dairy free) I typically bring my own breakfast items with me. I went down to the kitchen area asking for a bowl and spoon and mentioned that I was on a special diet. The server on staff mentioned that they had some options to accommodate me and let me have free of charge a slice of pound cake which met my diet criteria. The server didn't charge me for it and wouldn't accept any gratuity. Very impressed and definitely would consider coming back (without the need to bring my own food!). Front desk didn't have any change to make for a $20