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Friendly helpful staff. Overall, good stay. Nice location with some natural view of Killeen. I would stay there again, but would look for a discount. A tad overpriced. Bathtub antiskid mat was delaminating. Fridge door was banged up. A few spots on carpet. Windows were not double paned so could still hear car noise going by. Sink handle lever missing. Those small things make the difference between good and very good to excellent.
I liked the amenities. the room was beautiful and comfortable. The staff was very friendly. That makes everything perfect. The breakfast laid out in a very crowded space. People were in each others way. It was difficult to eat the delicious waffles without breaking a fork. The fork could barely pick up the eggs, when they had eggs. I suggest at least different utensils to eat with .
I prepaid $99 for one night and stayed one night checking out the following morning. The hotel charged my credit card for $437 claiming because my phone went straight to voicemail, they had the right to charge me for three extra nights. I gave them my keys in the morning so I had no access to the room.
The room was spacious the staff was nice the beds are against the wall and my young neighbors were having sex all night and i could hear all the moans and groans also feel the headboard shaking on the wall even though it was not attached to the wall....then the hotel did not even respect my feelings ...no refund, no apology, nothing ......just gives us your money and deal with it