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Since the weather was so cold, the indoor pool & jacuzzi were great to use.
Friendly helpful staff. Overall, good stay. Nice location with some natural view of Killeen. I would stay there again, but would look for a discount. A tad overpriced. Bathtub antiskid mat was delaminating. Fridge door was banged up. A few spots on carpet. Windows were not double paned so could still hear car noise going by. Sink handle lever missing. Those small things make the difference between good and very good to excellent.
Most of the staff was excellent and very attentive!! The manager was awesome she heard of a problem I had and immediately gave me a little discount which I wasn't expecting!!! the VERY RUDE desk clerk when I checked in!!!! Needed a lil better breakfast but it wasn't bad!!!
The room was spacious the staff was nice the beds are against the wall and my young neighbors were having sex all night and i could hear all the moans and groans also feel the headboard shaking on the wall even though it was not attached to the wall....then the hotel did not even respect my feelings ...no refund, no apology, nothing ......just gives us your money and deal with it
The room was wonderful. The view of the city was amazing as I was on the top floor & able to look out over the city. The issue with my pricing. I was quoted one price over the phone & charged $100 more. That needs to be fixed.
Excellent service, the staff is very friendly and accommodating. Excellent location, close to shopping, restaurants, main thoroughfares and interstate. The hotel was very clean and updated. Beds were uncomfortable but that is also personal choice and would not influence my staying there.