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Very nice, modern hotel. After a few hours of being there I noticed blood on my bathroom floor.
Location is great. Staff is friendly and accommodating. No regular coffee in the room, only decaf. No hair conditioner, two shampoos.
Comfortable beds/pillows, clean room. Free internet/wifi. Convenient to Texas Tech campus. Friendly staff Even the cheap hotels include a continental breakfast free, not here, everything is extra. TV sound did not work properly. Restaurant is pricey as is room service.
Convenient location and great amenities.
This hotel made a big improvement on this in regards to management and facility since last summer. Just keep it up. I suggest to change the pool water once every six months.
Staff were very friendly. Rooms spacious, beds comfortable. They were very accommodating when I wanted to switch to a quieter room away from the noisy freeway side. Problem was they didn't record the room change properly, and thus sold someone my new room, which meant I was awoken in the middle of the night by someone who'd been give a key to my room and would've barged right in if I hadn't put the bar across the door.
When I arrived the front desk lady was very sweet and asked why we were traveling, I informed her we had lost my grandma and we were coming home from the funeral. She offered her condolences and waived our pet fee. It was a small gesture but greatly appreciated since we were tight with money from an unexpected trip.
Nice facilities and clean. Staff seemed tired.
Updated decor, spacious room, good breakfast. Leaky refrigerator left a huge puddle inside our door; luckily it was a tile floor.
Spacious comfortable room,but shades were broken and difficult to rsise. There were very noisy people above us...even at 3:00 AM. Hotel was very busy, lots of people using the pool. Friendly staff. Noisy...broken shades. Maintenance came to fix the shades but they still did not work.
I like the size of the rooms; there is a small sitting area with a couch and chair. I do not like sitting in bed and this is a great place to watch tv and unwind before going to bed. This is the 2nd time I have stayed here. Both times I used an online website to book my travel. Both times they put me right above the entrance and I can hear the doors opening and closing each time someone goes in or out. Also, they accidentally gave me the receipt for another person. I found out this person paid $20 less per night than I did. Not happy about that. Perhaps I need to call directly instead of booking on one of those so called cheaper websites.
Nothing really stands out. I had a request for the office manager several days before my stay- I left my telephone number and email on 3 separate occasions. No call back or attempt to reach back out to me was made. She conveniently "left" for the day on each attempt.
- Cleanliness. I didn't even take a shower there because the bathroom was so gross - Thin walls. You can hear your neighbors talking - They double charged us for the rooms for something that was overpriced in the first place
The room was spacious and clean. The housekeeper does a wonderful job. The first day my towel was ragged. With frayed edges and very worn. That was the only day. The bed was a bit soft for me, but not really a problem. The windows faced the west and that sun was so bright and hot that I had to have the shades down the whole time. Kinda of a bummer. But what the heck, the price was right
-Price was good, and the main reason I would choose Ashmore over the many other hotels in the area. -Staff was genuine, welcoming, and hardworking -Property is older, but clean -Bed was massive, which is great since I am a large person -Breakfast had good amounts of protein available and not just a bunch of cheap carbs. -Internet was a decent speed (7MB down and 4MB up) -They even hosted a Happy Hour on weeknights -Had a hot tub! Wish the hot tub was open later