Elegant clubby atmosphere. Well appointed room and comfy bed. Plumbing made noise during the night.
Staff was friendly and helpful, room was clean and quiet. Lighting in the room was not bright enough; at least one mirror should be available in the room, outside of the bathroom; headboard was not attached firmly so it banged against the wall with any movement(had to wedge a towel between it and the wall).
The staff was friendly and professional. The rooms spacious. The beds were to die for! By far the best rest I've had in some time. I would definitely return when in Richmond again.
The hotel was nicely maintained and clean with very nice rooms. The location was great and walkable to many restaurants and shops. I was disappointed when they confirmed my request for a small refrigerator via text message but once I got there couldn't find it in my room. I called the front text who notified me that there are no rooms with refrigerators but they could refrigerate things for me for 31$/day. NO thanks because I was also surprised by the 21$/day for parking.
The staff was extremely helpful and willing to support with all our needs! Great location in downtown Richmond. Walking distance to great resturants and bars.
Room / Hotel staff overall was clean and hospitable I didn't like the fact that we were stuck in a room in the back facing a wall. I will probably go back to the Omni or try the Renaissance Hotel next time in Richmond. At least there you're not looking at brick walls. I parked on the street couple blocks up due to over priced valet......it simply isn't needed with the parking garages around.
Clean. Great location! Comfortable bed. Broken coffee maker. No biggie, Starbucks is across the street.
Alfreda and Lilly were absolutely wonderful at the front desk!
Quaint and location was great! Staff was fantastic! Every one of them during our stay-- from the valet to housekeeping. The noise from the street and the bed mattress seems to be old.
-Great location -Beautiful hotel -Very friendly and helpful staff -Pizza deliveries right to room door -Menu was not as expanded as I thought it would be -Reserved room w/ balcony. To our major disappointment, our balcony had a 5 1/2 foot wall that was not noted in advertisement - major let down.
Location was great. Staff was responsive to an issue we had. Beautiful lobby and restaurant. Room just the right size unlike other boutique hotels. Parking is too expensive. Housekeeping was a little too anxious to clean the room.
Clean and felt like home
Not a lot of people in the hotel No one was working the front desk when we got there. Had to wait 10 minutes before someone showed up. Hallways smelled bad.
I liked everything. Everyone was so friendly and professional and the room was clean and the whole hotel was very nice. Nothing, I loved everything!
I was most impressed with the cleanliness of my room and bathroom. It is so nice to arrive to a clean room after a long day of travel. The room was also spacious. It is also nice to have a complimentary breakfast, although the quality of the food was not impressive to me.
Front desk and staff were very friendly. The rooms and beds were clean and comfortable. Complimentary breakfast was standard and exactly what you would expect. Hotel had a great location for the price. Great price for business or value travel. The room was still undergoing cleaning upon check in so I'm not sure if they paid attention to their own schedule or not. It made rather inconvenient to move stuff back into the car and then back into the room 10 mins later. Just to find the floor wet from the steam cleaner. It would have been much easier if they had cleaned the room prior to our check in time.
Staff was excellent The elevator didn't work,the toilet paper holder was falling off and the shower rod was loose and hanging down so the shower curtain would not stay shut. Wi-Fi was slow and the TV was not HD
The pleasant experience with check-in. Too many children running loose in the halls and in the morning breakfast.
NOTHING!!!!! EVERYTHING!!!!!!!!!!! Never again and JR was the worst rep for your company. Never again.
Basic accommodation and value
Price, location and breakfast Nothing in particular
The place looked great online and the lobby was clean however as I was checking in another couple was checking out due to bugs being in their room. After hearing that we decided to get a room elsewhere.
The updates in the room were a nice surprise. Quiet and a very friendly staff. The elevators are old and slow. I gave my Choice Hotels Membership to the desk clerk when I checked in but I didn't get the points added to my account although I was assured that they would.
Enjoyed that the building was a urban refurbish. Every staff person went beyond what I expected regarding service. Our room was made available early in the day to meet our schedule. Very prompt transportation service. Would have been nice to have a more upscale restaurant in the hotel, but the large bar area and regar dining area were great for breakfast, lunch and snacks.
Friendly atmosphere The price
beeing very close to vcu being in the downtown
parking is not included, valet parking rated @ $ 23 per day. For those on personal trips: Across the street, public parking is available at $8-$18 per day, depends on timing.
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.
clean and nice the heater made way to much noise. hard to sleep.
The location to downtown Richmond is excellent with many restaurants nearby. Wish there was a schuttle to the airport which is only 15 minutes away.
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
Check in fast Common areas shabby and not comfortable, lady's room not clean
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Beware of Parking. Was charged $27 for parking. You can park on the street for free
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
Desk staff were very friendly. View from upper floors is nice.
Extremely professional and welcoming staff Really nothing