The shower was awesome and the restaurant is the best in VA Beach
Check-in is at 4:00pm that's rather late!
Location Room was dirty,old and not well kept. Breakfast was not included. Exteremly overpriced!!
The Sky Bar was a very nice place to spend time. I wish it had been allowed to stay open later that evening (7/5) as there were multiple patrons who were asked to close their tabs and exit, but it was a good experience. The bed and pillows were very uncomfortable. I was really surprised by this. It took me until well after 2am to finally get so tired that the comfort didn't matter and I fell asleep.
room, beach, Catch 31 rest/bar..overall, no problem with hotel. Noisy outside of elevator room. coffee pot had to be replaced, didn't work. But, most of all, the staff never even apologized when I called a few days later to tell them that Priceline (Kayak, thus Travelweb) had already charged me for my room that I booked online. Oh, no. They told me that that's just the way it is...sometimes they don't get the info in time and it's my responsibility to get ahold of Priceline and make sure they call the hotel. Not even an apology. Took three calls to get them to understand what happened. Then after talking to Priceline and get a resolution started (which still has not been resolved), I called back and left the general manager a message explaining and left my number. No, not even a phone call back after two days not. Hilton sucks. I will never stay there again, or any of their hotels. I paid $216 for one night and got double billed to my card and it still is not resolved. I am going to write the corporate office. This is horrible customer service for a hotel of this supposed caliber.
The staff was very helpful. The view from the room was great. The bed was a little hard for me. Didn't care that you have to wear a colllared shirt at the hotel restaurant that's on the beach. So we never ate at the hotel. We went to other hotels to eat.
The location right on the beach was great. The room was clean and had a nice sitting area. I had a good dinner at Catch 31, right on the boardwalk with great service. When I mentioned my fish was a bit dry for my taste (but didn't want to send it back) they took half the price off the bill. Having beach chairs and towels included was convenient. And the rocking chairs on the boardwalk made for a great place to enjoy the ocean without going onto the beach. For the $1,000 I spent for two nights I expected more. The room only had a Murphy bed, and the walls were paper thin, so I could hear my neighbors' conversations clearly. The rooftop pool was nice, but I was chased down as soon as I arrived by a staff member who forced me to empty my water bottle as no outside food or drink was allowed. Housekeeping was a bit of a problem as well. I slept in the first day and then went to the beach. When my room wasn't cleaned by 3pm I called and asked if it could be done by 5pm and they said yes. When I returned at 6;30pn to clean up for dinner reservations, housekeeping was still in the process of cleaning my room. Also, the activities desk where you get your towel and beach chair was fairly aggressive about a time share promotion they were offering.
The hotel ws in a very good location. There was a lot to do out side of the hotel & there was a very nice restaurant located in the hotel. The hotel it self was nice & very clean. The only thing I found fault was that both pools closed up too early.
We live in Northern VA and wanted a quick getaway for the weekend. This hotel was in a great location, easy parking in the garage across the street. The rooftop bar, lounge, and pool were our favorite part. The views are great and by far the best Virginia Beach experience we've had. The beach itself was extremely crowded, which we were expecting with visiting a tourist location. If you don't like crowds, do not visit Virginia Beach in the summer.
the hotel was located right on the beach and was close to great shopping and food.The staff at hotel was fabulous and very friendly... pool was small but heated very nicely,the halls were not air conditioned,elevator was slow
clean room,attentive and friendly staff and good deal for the comfort and location nothing was wrong
The hotel lobby smelled awful. The bedsheets were torn. The bathroom sink overflooded. There is only one elevator which moves at the speed of a snail. The hallways were humid and musky. Not worth $285. If these are the accomadtions you give then at least lower your prices because it was not worth the money.
The oceanview only Room was well worn, a lot of match work. Microwave stopped working on the last night of stay.
This hotel is in a good location, it is located in the center of Beachstreet USA so either way you go on the boardwalk you are close to restaurants, music and beach front shops. The beds were comfortable however the pillows could use an upgrade. Great views of the ocean and beach.
Love the deck overlooking the water. Beds were comfortable. Parking was easy. great location on the main road. Never know when the room would be serviced, but they did a good job once they were there.
Location Iron didn't work well. Cable didn't work well (fuzzy). For some reason I thought there would be a mini fridge in the room, but there wasn't. ,Iron didn't work well. Cable didn't work well.
Loved the location..room was nice with beautiful view. Restaurant is great too! Enjoyed the pool & hot tub. Pool guys (employees) looking at us too much when we swam. Made me uncomfortable.
The hotel is very clean and tidy, the parking garage is free and right around the corner, the staff is incredibly attentive, all the rooms have ocean view, the rooms are modern and it was extremely quiet since it was the off season. Be prepared to have a love affair with the shower, though. Between the peace and quiet, that was the REAL winner for my boyfriend and myself. The tub is nice and long so you can really get your soak on (go to the Lush store in the Norfolk mall and get yourself a bath bomb, trust me, you'll be absolutely pleased with the results!!!) Plus two shower heads that individually swivel, have different spray settings and have really great pressure?!?! Talk about so fresh and so clean clean!!! The view of the ocean is just a bit wonky, there's a giant pipe that's siphoning sand from the marina to the ocean and when it's running, that watery mix looks GROSS (the sand is black from boat fuel). There was no mini fridge or microwave, which was a bit odd, especially when the issue of having leftovers came up, but not a total deal breaker. It was just odd. The concierge was excellent at his job, but to the point of being almost a bit intrusively helpful and aggressively friendly, but who can be really upset with somebody who's genuinely happy to be at their job?
We loved the balcony and the oceanfront view. The cleanliness if the rooms was not so good. At first we walked in the main corridor and the hotel looked beautiful. Then you go down the hallways and you immediately think you are in a different hotel. Needs to be renovated and there is no air conditioning in the hallways so it smells musty. The rooms themselves were not bad. Our sheets had hairs on them from the past people that were there which we thought was unacceptable. The shower was difficult to shower comfortably because of the setup being handicapped and the settings on the water went from ice cold straight to flaming hot. We also had to leave a day early because of a family emergency and tried getting our last night stay refunded but when we told the staff it became more of an interrogation and the manager asked "what kind if family emergency is it." Not very professional. Parking was across the street but valet is available. We will not stay there again.
We loved the location with its proximity to good restaurants! Loved the beachfront room! All Staff were very friendly and helpful. Beds were super comfy! Room was too small for 3 adults and toddler. Expected average size hotel room.
The beds were very comfortable, location to the beach and other attractions a plus. Shower was nice. There were bugs in the room. The shower drain was clogged. Tv picture was fuzzy and it was hard to watch TV.
Great view of the ocean and great restuarant. Our toilet ran all night. If it worked, would have 5 stars.
Building staff and location were great. The building star was super nice and always greeted you. Building was located very close to a lot of nearby by attractions and great places to eat. The receptionist at the front desk was horrible. She atempted to over charge me for my stay claiming we were in a deluxe room, yet there was no mini fridge and no microwave. She did not greet us when we walked in and acted as if it was a choir to tend to us, when it is her job. I asked her if there was anyone to help with our bags all she said was that the location didn't have bellhops not once did she mention the trollys off the side of the front desk that were hidden from plain view. Didn't see them till later on when at the pool. When calling the front desk she was not very attentive and seemed as if she hates her life and her job.
Location was great right on the boardwalk. Bed was very comfortable. Hotel had an old school feel with updated decor. Staff was awesome. Only complaint was that the phone was broken and the cord popped out when you tried to call the front desk. Other than that hotel was awesome
I liked having a balcony to sit on and view the ocean. The view was magnificent.
The oceanfront. I thought that the cost should have included a refrigerator and microwave.
I had to cancel my trip at the last minute do to a sick child. When i called to cancel they said sorry even though you paid the extra fee to be able to cancel your reservation you are with in 24 hours so we are still billing you for one night. This is absolute garbage i will never stay at this hotel. COMPLETELY DISAPPOINTED!!!!!
The hotel was very clean and beautiful. Will definitely be going back to this wonderful place!! Best place on the beach! Nothing!
Hot tub/indoor pool Prices of the soda vending machines and restaurant breakfast. Not having a guide for channels in the room.
Loved waking up to the the ocean. Very private balconies (oceanfront). The pool area was nice, I only got in the jacuzzi. The location is perfect if you don't want to be around the busy part of the beach. I will definitely be coming back. The elevators.. Always 2/3 or even 1 working so you had to wait in the uncomfortable hot hallways then get into a hot elevator.
Bathroom rails were rusting and chipping
I loved the location being north of the boardwalk. Something I learned was this is the beach of choice for a lot of locals due to it being away from the hustle and bustle. It was a nice beach with a great resturant connected. The Resturant has won Wine Spectators best wine list in the world award four years in a row!! All employees were helpful and attentive. Everyone had great attitudes and personalities. The employees are what made it great, and will be why I return!! I'm in customer service myself and can be difficult to please.... I was laughing and having a good time with everyone. I even got the guest of the day award for returning a couple luggage carts lol It could've been a little cleaner, but I could've also spent triple and stayed at a Hilton or something. My family and I loved it, and met a lot of cool people.
The staff members very courteous from front desk,housekeeping or anyone I came in contact during our stay. Rooms cleaned a little better need a sweeper with a good edge cleaner. The same with the bathroom floors edges build up from the years. Several towel racks loose.No air condition in hallways temp outside 90+ during my visit.would have been nice if safe in room didn't have an extra charge.
The staff was friendly and very accommodating to our needs The rate was a bit pricey for a king single bed room even though expendia. Food was pricy at the restaurant lounge.
Jimmy at the bar was great! Also like the option for renting bikes. Food was very good. Ac unit was loud and we could not figure out how to turn It on and off . My sister decided to join me last minute and the front desk said they couldn't change my room from king to 2 queens because of how I booked even though theyhad rooms available .
There was a mix up in the room that was booked and the front desk took care of everything. The room was more than enough for a night. Great view great customer service Nothing
Our room was very quiet and peaceful. Great location. There were no bugs-awesome! First after booking an oceanfront room, we got a "side" viewing balcony. I questioned them about this and they said that it was because I booked through expedia and that I needed to take this up with them. Everything seemed to be in need of serious updating, our toilet didn't want to flush properly, and when we called for someone to check it out, they never showed up or even acknowledged our call. The condition of the room left everyone feeling very uncomfortable overall.
Staff was accommodating. Our room was not ready when they said it would be. Unclear rules on where pets were allowed. Even though pets are allowed, they are not pet friendly.
The ocean view was spectacular!! I am a 50 year old female and this was my first time at the beach and it was great. Everyone we came in contact with at Wyndham Virginia Beach Oceanfront was very friendly and helpful. I would highly recommend it to anyone. I don't have anything negative to say. Thank for a great mini vacation.