Breakfast included The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.
Room survice, To put more type of main course in the buffet
very near to the mosque .
Excellent hotel for Makkah Holly Mosque visitors, with a very good value of money and excellent level of hospitality
The location of hotel, the interial design and the space for each room There is no "POS" Point of Sale, so you must pay cash money, also there is no kitchen sink
the excellent location and being inside a shopping area the restaurant staff performance is not so professional
This hotel has the best location as it is attached to Al Haram. Also the staff is very helpful specially Mr. Mohammad Alabdulfathel who make a lot of effort to help me to change my reservation date. may The almighty allah bless him I and my family had easy access to Al Haram with out any difficulty. Close to shopping centers and restaurants court.