Nice clean and modern
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
The room was clean and it was nice for the price. The staff were helpful and the experience was good overall. nothing that comes to mind really.
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
gute Lage zum Flughafen
das hotel liegt ruhig an der haupstraße durch herndon in fußläufiger entfernung zu läden, restaurants, shopping center. die zimmerreservierung durch booking com. war im hotel nicht bekannt und es mußte nachverhandelt werden. Letztendlich blieb es beim booking.com preis. außerdem mußte der airport transfer am flughafen telefonisch angefordert werden, 30 min wartezeit.
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
everything The fire alarm
Nähe zum Airport. Kostenloser ShuttleService zum Air&Space Museum und zum Airport. Geräumige Zimmer. Gutes&Günstiges Hotelrestaurant.
In der Nähe zum Flughafen. Der Shuttlebus fährt alle 30 min. Nichts. Angemessener Preis für eine Nacht als Zwischenstopp in Washington
Sehr gutes Shuttleservice zum Airport und zum nahegelegenen Luft- und Raumfahrtmuseum.
I like the kitchenette, the location (right off the highway), and the neighborhood. It would be perfect for an extended stay for work, when all you really need is a place to sleep, but for the drawbacks listed below. The refrigerator smelled like rotten meat. I had to throw out my food. Ants on the counter. A Saturday night brawl in the hallway outside my room. People loitering in the lobby and outside,smoking,and empty booze bottles in the parking lot each morning.
This guest did not leave comments about this hotel.
under 10 minutes to Dulles
The staff at the desk has been particularly wonderful on all of my visits to this hotel. Hotel employee in particular deserves a shout-out for her helpfulness.
This hotel is being used by the government for the homeless. The clientele there does not care about customers that are paying- noises in the hallways all night long. Would NOT recommend.
nothing yes, random alarms going off in the middle of the night
Parking was good. Herndon is a lovely historic town (for which the hotel cannot take credit). This is too few characters to provide adequate feedback! It started with the smell of ant/roach spray in my room and went down from there. Fire alarm due to smoking first night. Smokers and drunken residents at entrances. Dry clean meeded after stay.
Location and parking Refrig didn't work. Hear through the walls.
the location Pillows did not have pillow cases.Room was dirty and smelled bad.Like a low end motel.I called the front desk, got routed to an answering service then got transferred to the front desk,it took45 mins. Then I had to pick up the pillowcases at the f-desk.
This guest did not leave comments about this hotel.
The hotel room was clean and well organized. Everything in the room was fully functional and I had a comfortable stay. All of the staff members gave me a cold shoulder whenever I asked them something. No matter what time of the day I went to the front desk to exchange for clean towels, I was always told that either they're in the laundry or there are no clean towels.
not very clean, i take all my own supplies to E.S. except coffee pot/toaster, they come cleaned and sealed in a bag from the desk,toaster was sticky and had Dried egg stuck on it. not clean!, there were dished from a past guest in the cupboards. cleanliness. staff was very friendly
Overall a very good weekend. Well appointed and clean in all the public areas and upon arrival. Staff was very attentive and friendly. If returning to the area, would have no hesitation in another stay. Returned from hot day at the Zoo and National Mall to a room uncleaned. Not the end if the world, but a noticeable miss.
Our lLarge quiet room was much appreciated Staff had difficulty in keeping breakfast items stocked - they kept running out
Location Keys didn't work when we arrived at room after long elevator wait. Fridge did not work. Ice maker did not work on floor. AIR CONDITIONER did not work properly. HOT all night! Breakfast omelet was overcooked.
We traveled with 3 girls, and staying here with the swans made them feel like Princess's, the Breakfast was wonderful, so many choices. Swimming area was Great, he was on point to ensure No one got hurt, which sometimes its nice to know that someone is looking out for your kids to have a safe time while playing. Overall I would Love to stay there with the family again. Thank you for giving them a Wonderful hotel. They won't see any other ever the same again