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Sehr gute Service, reichhaltiger Frühstücksangebot ( sogar Chamapgner ist im Angebot ). Wer Luxury Room mietet, ist jeden Abend zur Cocktails trinken eingeladen. Da gibt ausser Cocktails auch Wein und Bier und leckere Häppchens bzw. Snacks dazu. Das Beste ist, man kann selber Getränke mixen.
Location was good and only a short walk to various sights of interest.
The hotel has a central location within walking distance of the shopping areas and major attractions. The pool area was nice and the breakfast buffet was the best we had during our trip to Vietnam. Our booking turned out not to include breakfast so when we checked in we had to upgrade to an executive room to get breakfast. It was nice though that the executive room included afternoon tea, snacks, free internet service etc.
Rooms, comfort, serivce and location were all great.
Room was great and the breakfast buffet was wonderful.
Nice rooms, friendly staff End price about 25 percent higher than booking.com offered.
location is fantastic TV in the room is out of date
Situated very central in walking distance to old town and to the lake. Very organised hotel with a beautiful garden with restaurant next to the opera. Good place to relax after sightseeing.
The service was mediocre for a 5-star hotel. Almost all 3/4 star hotel that I've been in Asia would beat it hands down... Overpriced for Vietnam.
Large, comfortable room Indifferent staff
I stayed in a Suite, just fantastic Maybe the room service menu card could be more elaborate
The comfort, relaxed ambience and the friendly helpful staff. The food was good too, and lots of choice for breakfast Liked the mixture of Vietnamese and Western style food. No.
Location. It's in the business centre and within walking distances to shops and sites. Service. Staff were more interested in their chitchatting and reading fashion magzines. It's not only myself have the bad experience, other people have said about the same.
Bedroom en breakfest very good.
I loved the fitness centre and the spa centre. The breakfast was also good The bathroom was small and not very attractive
The hotel stuff are friendly but have some language problem. The rooms have to be fully renovatiaded.They are quite old and bath rooms are not good enough.
Food was really good in all restaurants. Facilities are old
room service staff and cleaning staff , the do every thing to make confortable spicaly afternoon bed arrange is good with flower i expected welcome fruit basket as usually most hotel at hanoi , the breakfast is very very bad even the staff no good service speacialy when they start arrange the tabel even before breakfast time is over , and they talk together shouting ( high voice mean ) even I take dinner once but open buffet is very very poor
Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.
Friendliest staff ever... They go way beyond their responsibilities to help... the room was next to the elevator and it is beeping constantly... it is not a complaint; i will know which room to book next time.
The staff at the front desk, concierge and at breakfast. It does not have a swimming pool. It would be wonderful if this place had a swimmin pool and a hot tub.
Room was very clean. My room does not have a bathtub. Breakfast was a little bit poor.
Luxurious feel Room felt a little humid/damp.
Shop. Visit crafts villages. Filled about 6Gig of memory cards with pictures Although friendly, the staff was somewhat unstrained.
Great staff, clean rooms, very nice
Very polite staff