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had all the conveniences of home ie: microwave small refridgerator coffee pot good mattress Too noisy at night with people slamming doors and loud talking outside of rooms
very good for inexpensive motel. parking close, room was clean, refrig in room along w/ coffee maker. bed was fine. no complaints really. asked for a quiet room and got one. didn't care for noise in hallway while people were getting stuff to rooms, but it ended early enough. very quiet after 10:00pm
It was close to the freeway and 1/2 way to our destination. The price was moderate. Bathroom tile grout was completely moldy, afraid to go barefoot. Beds were hard and lumpy and the carpet had stains and bad repairs where pieces had been replaced. Their breakfast consists of coffee, cold cereal or a 1/2 of muffin. The parking spaces are extremely narrow, even for a Camry, plus several were taken up by buses, so we had to park on the street outside the inn.
Very nice hotel for the money.
/The room was large and neat with an outdoor deck. Bathroom was warm. Must have radiant heat. Nice decor. Desk clerks very helpful. Spots on the rug. No refrigerator or microwave. Did have use of the one in the breakfast area. All fabric items were wrinkled. Could not figure out the Keurig coffee machine. Alarm clock didn't work.
Great place to stay. Breakfast was wonderful and filling. The location was very convenient. I would stay here again.
this place delivers little extra in every way… extra clean love the ping-pong table
The hotel is beautiful! The beds are comfortable and who doesn't love breakfast included.
The staff was very friendly. Internet wasn't free for me.
Spacious Rooms Cost, long walk to room
Clean, quiet and comfortable! Great happy hour and full breakfast To holder is behind the user! Awkward!!
The room design, hotel layout, coy ponds, happy hour, breakfast, pool, honor bar style shop. It's a little run down and the bar closes early. It seems like it should be open later on weekends. Especially when there are no other options near by.
Nice place for families Couldn't control air conditioning to get colder
Nice location and a beautiful lobby. Quiet. Very large rooms that can comfortable fit 4 people. Liked the complimentary treats during the midday to evening. Each room has 2 rooms, each with its own hdtv. Comfortable beds with nice sheets. I used the fridge, which worked very well and kept my drinks very cold. It was obvious it hadn't been cleaned from the previous guests. The facility was dirty. Literally. There was urine on the seat and toilet paper in the bowl. The backs of earrings were on the counter and we only had one set of towels for a room meant for two people. I called to have it cleaned and it took them over an hour to send anyone. And when they did, after I'd called a second time to remind them, the maid merely flushed the toilet and left without cleaning anything. I requested to have my room switched but the person at the front desk said they were fully booked. So I was out of luck and decided to stick it out. Later that night I realized the ironing board and doors to the armoire were broken. Yet another disappointment. The next morning I was out of the room by 9:45 am. I came back just before 3 pm and found my room hadn't been cleaned. I waited over an hour before the maid knocked on my door. She walked in, made the beds, took away the wet towels, and within 10 minutes she left. She never touched the counters, vacuumed, or disinfected the bathroom. Then, to no surprise by this point, I went to use the complimentary microwave and found it a mess. It had obviously been used many times and never been cleaned. Luckily the first maid left a roll of paper towels by mistake. I cleaned it myself. If I stay here again, I'll have to remember to bring Clorox bleach, a sponge, rubber gloves, paper towels and air freshener. I'll keep my usual tip to cover my extra expenses. And it's 2015 Embassy Suites. What hotel doesn't offer complimentary wifi?! Especially at nearly $200 a night.
i like the hotel, it was beautiful, I enjoy the water fall, coy fish, the hotel grounds very nice. the breakfast excellent... P.S. I like being on the firs floor. that provided us a great access to the beautiful scenery the hotel has to offer. I did not like the room. it was not what I expected from a beautiful hotel. the living room had a big conference table, it fell like I was at an office, that made it very uncomfortable, we wanted a private place to hangout but with the big table and office chairs, it was not possible. we ask the staff " a guy" for the room to be change but the staff member, that we ask, he told us we need it to pay an additional $50. I you can see as was not away in business nether was I meeting with other people for biasness. the staff member made a remark that my room was book by you guys and that they could not change any!!!
Very quiet and always appreciate the breakfast and happy hour! Wish the train was operating to Sonoma. Still a few months away. That will be awesome.
It's a clean, well-kept facility with a good location. The bed was comfortable and the price was reasonable. The structure magnifies noise, and the hotel doesn't discourage it, with loud parties and conversation continuing past midnight. The fitness room is small and one of the four machines broken throughout our stay. A calamity one morning canceled the highly touted breakfast, with no acknowledgment or discount by the hotel. Internet access is $10 per day. It's fine, and I confess that I haven't stayed in a better full-service hotel in the area, but there is no reason to look forward to staying at this property.
The indoor waterfall and koi pond, part of their tropical atrium, are really unique. They have substantial snacks in the evening and great breakfast.
I thought they did virtually all of the little things well: The check-in and check-out were courteous and efficient. There were enough towels, and they were of good quality. The shower worked well, had plenty of hot water and was high enough. The bathroom amenities (soaps, body wash, shampoo, conditioner and mouthwash) were very nice. The iron and ironing board worked well. The windows, curtains and HVAC system worked well enough. Despite being close to the freeway, the noise level was acceptable. The bed was large and the mattress was new and comfortable. It's both minor and personalized, but I found all four of the bed pillows strikingly uncomfortable.
It was convenient to freeway and had a little kitchen. With kids that is very helpful. Also nice and quiet. They have a complimentary breakfast as well. The staff are very nice and accomodating No
Friendly staff, spacious room with kitchenette; definitely more than the 1 star it was rated. Bathroom needs some maintenance - rust, cracked floors, etc.
This guest did not leave comments about this hotel.
The room itself was nice. Cigarette butts on the landing outside our room door when we first walked up. The table and chairs was placed right in front of the AC unit which blocked the air so I moved it.
Nicely re modeled Great service
The night person refused to talk to me.
The staff is great, very helpful. The room was well furnished with everything I needed. I had 2 early days, and they opened the complimentary breakfast over 30 min. early for me both days. I had a non-smoking room, but it was obvious that it used to be a smoking room, I could smell stale cigarettes clearly. Not a big deal though.
Location for my purposes Breakfast had a good selection of protein (eggs and various meats), but microwave needs updating. And, would have appreciated some fruit.
Newly remodeled rooms look like Vegas. Very clean, comfortable and stylish. Will stay again. None.
Nothing The air conditioner did not work
It was clean. They did not honor the pricing booked through Kayak. They charged me over double the agreed upon rate. They have a policy to not honor pricing if you don't book within their time window.
I travel for business and have stayed in many, many hotels over the last few years. I've never written a review for a hotel until today. I was very impressed by the warmth and hospitality of the Four Points San Rafael. The staff was happy to be there and happy to help me in whatever way I needed. Whether it was extending my checkout time significantly or getting me 4 bottles of extra water or faxing my papers out for me, it was done with a smile. The service here made all the difference to my experience. The room was also very clean and well kept. Thanks Four Points!
I didn't like the adjacent doors that are now added to the rooms. Made me very uncomfortable during the night. There are latched on them, so I wasn't really sure if the door was locked.
Nice staff Older hotel, overall I don't think I will ever go back
Everything was good. It is nice to be able to count on this hotel to give good service every visit. Nothing
Comfortable room with very friendly staff. We enjoy the stays very much. My room is a bargain with almost 50% price of the regular room. Very good value but the room faces I-101 with highway noise. You may want to check with the hotel for better rooms.
The staff were very friendly and accommodating. The facility is very well maintained and clean. The room was really nice and bed was comfortable. Fitness center was spacious and high tech - cold bottled water was a bonus.