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Pool The Ocean View Room was not Really an Ocean view. We had to spend a lot more to get a slight view of ocean.
Swimming pool and sea view were so beautiful the room is a little small
Suite at the Montage was fantastic with views to die for - great property with paths to the beach. The room had a comfortable bed, plenty of closet space, the room was made up at night with turn down service - overall one of our favorite places of all time, ever! Food items a little pricy ($100+) for 2 omelets and Belgium waffles for breakfast and while we like nice places to stay we often find that the "high end" food is a little too gourmet for our tastes and we found ourselves not eating on the property after the first day.
Das Hote ist sehr schön eingerichtet und auch von außen sieht es klasse aus. Es gibt ein großes zweistöckiges Parkhaus, indem wir kostenlos geparkt haben. Bis ins Zentrum von Laguna läuft man ca 20 Minuten an der Hauptstrasse entlang. Auf halber Strecke ins Zentrum gibt es auch einen Supermarkt, viele Restaurants und Cafes. Das Frühstück war nicht ganz so toll, denn man aß in einem Meetingraum. Es gab überhaupt keine Bedienung, nur ein Zimmermädchen war für das Buffet zuständig. Es gab weißes und braunes Toas, Bagels, gekochte Eier, light Joghurt, mehrere Sorten an Frühstücksfloken mit Milch und die Möglichkeit sich selber Waffeln zu backen. Aber es fehlte einfach an Atmosphäre.
Hotel is directly on the beach, and I mean, at high tide, 15 feet from the surf. All rooms face the ocean. Romantic dining restaurant with views of the ocean. There are floodlights illuminating the surf so you can see the ocean while you dine. Below the restaurant is a very cool bar, also, directly on the beach. Excellent location as they say. The pool sundeck is nice and the valet service was good. pool was heated and there is a jacuzzi. The property is older and they can charge the money because of their location. You wouldn't pay this amount if the property wasn't on the beach. Byzantine design and labyrinth of hallways makes for a confusing layout and difficult to get anywhere on the property. The pool is not a resort pool and is only the size and shape of something you would encounter at any discount chain motel. There is no separation of brats from the spa and pool so peace and quiet in those areas with your honey will be difficult.
Location, rooms. Customer service could be better, we requested an early check in which they said was not a problem, we got there around 11am their regular check in is at 4:00pm, they told us our room wasn't ready yet but it would be ready soon. 4 hours later and still wasn't, they finally call us around 3:15pm to tell us that our room was ready, so we went to check in and when we said our name they told us it was a mistake that our room wasn't ready yet! So finally we check in at 3:50 pm, I guess still an early check in right? To top it off, when we received our bill, they charged us for a wrong service for almost $100 more! I don't know if we will be back.
Booked an ocean-front room. It was 1/2 level above the pool and walkway to rooms. No way you could leave the blinds open to enjoy the view without people staring in. Asked for another room and was told none available; this at 3:40 pm. There we still lots of people checking in later. I believe that because I did not book directly, I was not given priority on this and below. And, arrived at 2:00 pm and told we could not check in until 4:00 pm. We were not offered a hospitality room and found later that they had them. When we did check in, were informed that check out was by noon. So, though rented a room for a day...it was really 20 hrs. We were given a dining credit, but in no way made up for the room. And then.....there was the non-operating elevator. After staying at the hotel 20+ times in the past on business, I will not return.
The views No air conditioning
CJ at the front desk was helpful and Friendly Rest of the staff i encountered were also great
We were upgraded to a beach side room which was awesome. The room had a great view. The hotels location is great. Very comfortable bed. Room was over the bar, extremely loud until bar close, which fortunately was shortly after 10pm. No parking except for valet which was ~$30/night
I would have loved the beach/waterfront location if it had not been for the overcrowded beach front and hotel. This place was extremely crowded and tourist-y, more so than any other popular beach. I did not like that our hotel check in was at 4pm. Parking was terrible and you had to pay. Right when we arrived we were stressed out about waiting for people to move in front of us, park and get into our hotel room. The room smelled like a wet dog. They gave us the wrong hotel room reservation. We over paid for a hotel room we did not get. The valet tried double charging us thinking we wouldn't notice. They also double charged us for the hotel room itself and I had to call and get it refunded. The Pacific Edge Hotel is a rip off and I believe you could have more fun and a better experience somewhere else.
Your Front Desk staff was excellent and very pleasant. Stinky room, need to change ironing board (shakes while ironing). We called your maintenance guy I forgot what it was for. That day our other group of friends got a much better deal at one of the top hotels in your area.
You are LITERALLY on the water when the tide comes in. Awesome!
The location was great, they accommodated our request to be up high so we were able to watch the sunset from our room, staff was excellent, valet is quick and treats your car with respect Room wasn't clean, found underwear behind dresser, light was missing from one of the ceilings lights, drinks left open in the fridge and hair was left on the vanity counter.
Bottle for body wash was filthy and should have been replaced. However, staff compensated us by deducting 50% from our parking.
Near the ocean Stains all over ceiling. Bed and couch were very old and lumpy. Nowhere to lounge and be comfortable. When we checked in they laughed at me when I asked if any upgrades were available. Then they put us across from the valet stand, constantly giving us noise and chaos just outside the window. Between the bad bed and noise I never got to sleep past 9. Hot tub was yellow with urine. Kids were in it all day unattended.
Mari and Javid at the front desk were great and informative. Mari even gave my Lab a treat, which was appreciated. Ocean view room was spectacular. We'll be back! Again and again. Air conditioner too loud
Beachfront room, great service Heat(not in hotel's control), but first room we were in had A/C inadequate to cool room. Changed rooms and did much better.
The front desk staff was so sweet and accommodating...I felt like I was friends with some of them by the end of my stay. The room was cozy and summery, with a cute little kitchen area and a counter with a large mirror right outside the bathroom. The beach was right down the stairs and across the valet road from our room...so close, you could hear the ocean from our room! The Deck, one of the restaurants connected to the hotel, was perfect for beach-side lunch. Proximity to town was ideal for roaming and shopping. We rented bikes around the corner and went all over the beachside part of town on back streets! I ended up booking another night's stay because I was loving the hotel and the town so much!
Location, two pools, beach access, beach toys and chairs.,.Great staff Would be great to have some basic cruiser bikes to borrow for a ride downtown and some foamy surf boards to borrow at the beach ( in addition to boogie boards, which were awesome).
The hotel was in a great location, and had an awesome rooftop bar/lounge. The room was cozy, and very comfortable. Loved the idea of the overhead fan. The carpet is old and some of the walls are cracking/chipped. The hotel should be renovated for the price they charge per room.
Location was excellent with great beach access. Good value for the money. Hotel staff were excellent. Rooms were very small. I understand the Hotel is undergoing some renovation but a lot of the hotel just looked "tired". Roof top access with view, etc is incredible. Unfortunately, it is open to the public and other catered events so we were never able to get a table there in the evening. The place was absolutely packed (wall to wall people).
Brand restaurant on premises, staff was courteous and hotel was close to beach. Room was on the small side as well as bathroom
The roof top bar is amazing. The location is perfect for strolling and window shopping. The roof was stuffy at night.
I liked the rooftop atmosphere when I get was able to go up and the location. Staff was nice and the room was clean with very a comfortable bed. Breakfast was fairly decent, it was good. I didn't like that I couldn't use some of the areas the hotel offers, like I couldn't have dinner at the restaurant one of the nights I stayed due to a wedding that was happening, I couldn't go to the rooftop and have appetizers for lunch as well for the same reason. I was put in a petite room when that wasn't what I payed for, too small for 2 people, we kept bumping into each other. I was very frustrated by that. The hotel was nice but a bit dated, would I stay there again? Not sure, the small room turned me off.
Friendly staff, few steps walk to beach, free parking, comfortable bed, bath window opens for fresh air, free breakfast. Cramped & dark room, sink outside toilet area, no coffee in room, elevator difficult to locate, parking free but across busy street/inconvenient.