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Great location to restaurants and outlet mall! Very pleased with the shuttle service to and from Legoland. Good hotel for familiesand breakfast was pleasant.
Location Room quality, cleanliness, breakfast
Shuttle and friendly desk help. LOUD freeway. Initially difficult to find the address (misleading street address).
The hotel is a short walk to legoland. The pool there is really nice.my son and I had a great time
Spacious rooms, nice gardens and pool The internet signal very weak and slow. For business traveler (as well for all travelers) its essential nowadays! Only in the reception the WIFI was more or less OK. Needs improvment!
I liked how central the location was to food places and things to do. Did not like how poorly lit the hotel was, narrow TV channels provided, TV was small, only offered two hot breakfast items. Overall I would say this place is one step up from a Motel 6.
The staff was very helpful and friendly It's a dated facility and will be time for a face lift soon
Location is blocks from Legoland and across the street from the outlets Breakfast was pretty good Staff was friendly Parking was abundant and close to the room Room fixtures and decor were older Beds were moderately comfortable Had to wait more than 30 min for a "more blankets" request
I liked that I only stayed one night of my 4 night reservation and then moved to a real resort. I didn't like that there was not a shower curtain. I didn't like that at check in, the staff appearance was substandard. I didn't like that Miranda could have informed me that the wifi was not working at check in . Especially since I specifically asked for wifi login information. I had to call and ask for help logging in. That's when Miranda told me the wifi wasn't working. I didn't like that I may as well have been in the room with the guests above our room. We could hear everything. I didn't like that there were no towels at the pool. The cable TV service was virtually unwatchable. I didn't like that they refer to this place as a resort. I didn't like that this property even charges a resort fee! Ridiculous.
I found a died roch in my room!
The staff was all very helpful, and kind. The breakfast was satisfying and it was nice that they had a separate to eat in and cartoons on for the kids. The pool was warm enough to be very inviting and the hot tub was a good size, so it never felt cramped. We were amazed by how easy to find it was, and it was near shopping, grocery store, a Starbucks, gas station , In n Out Burger, and LEGOLAND!!!!! The shuttle to and from LEGOLAND made us very thankful for picking this hotel! We would love to stay there again and see more of beautiful Carlsbad! The mini fridge in our room was loud, but I think they all are. The ice machine closest to us wasn't working, but we never mentioned it to the staff. We found another one not far from our room.
Everything was as stated in advertisement. Will return again. Selecting channels as referred in guide difficult.
I loved the location. Walking distance from legoland, short drive to a variety of restaurants, and the Carlsbad outlet mall. Great family pool with splash pad and a onsite park. Rooms had a microwave and mini-fridge. It was kind of pricey.
Close to Legoland. Karl Strauss on site. Pool options. Friendly staff. Still under construction in the "hotel" area. Lots of areas closed off with yellow tape, plastic covering on floors, one kids water park fountain toy was out of service.
Proximity to Legoland. Child friendly atmosphere. Pool was great for kids. Housekeeping arriving after 5 pm.
Location to Legoland The room wasn't cleaned until the last day of our stay. There was construction going on. And, our room was dirty from the previous tenants. Not sure if the lack of attention was because we used Kayak, or if the Hotel is just that bad. I was surprised.
This is a BEAUTIFUL RESORT, the location is EXCELLENT and the view is AMAZING but... We were walking around in the room barefoot and after 15 min we noticed the bottom of our feet were BLACK. The carpet in our room was disgustingly dirty!!! Then there was not hot water for our entire stay. I understand hot water was a mechanical issue but dirty carpet in the rooms in a lack of cleanliness.
very nice pool with kids pool. nice amenities. great location. hotel needs updating. very squeaky floors with old carpet.
Very close to Legoland, 3 min walking distance, the swiming pool area is very nice... and the hotel staff is very kind
Very kid-friendly and the proximity to Legoland was nice. The staff were generally pretty helpful. The gym had a good selection of equipment. For the price, the room that we had was sub-par. The wallpaper in the bathroom was peeling and the shower was pretty run-down. Although some of the gym equipment had televisions built in, there was limited volume despite the supplying of headphones. Couldn't really hear anything while running on the treadmill.
Room was spacious and clean, shower was great, location was great. I was woken up by housekeeping in the morning on the day I checked out- I would have liked to sleep in! And I don't like the hidden "resort fee".
I liked that the resort has a welcoming feel and that most all of the rooms (besides the villas) were surrounded by the amenities. 1. The prices in the Marketplace. $16 for a water noodle, when they sell them for $7 right down the street! That would be hard especially for people who are having to buy for more than one kid. 2. Our bed. It was not very comfortable
We were looking for a quiet getaway; this was not it. There were families with kids above and next to our room and we got pretty bad sleep. Slamming doors, loud TV's, running and on and on - quite late and then early in the morning. I asked for a quiet room and got nothing but noise.
They didn't have my reservation and asked me to send an email to confirm that I had a reservation
Loved the setting and the grounds. The room size was huge with a separate bath tub from the shower stall which was really nice. Love the out door patio and the staff was very friendly. The room smelled very musty and was freezing, probably to hide the smell. I never could get the room warm enough for my wife and I but fortunately, it was a VERY WARM weekend and we left the french doors open the whole time to get that desired warmth into the room. We were an older room of theirs so I'm not sure if this is the reason for the musty smell but it was pretty strong for our stay there. Had I been there more than one night, I definitely would have requested another room.
The room and pool area was nice. Blue fire grill was fabulous! Front desk staff was unhelpful on multiple occasions. The day spa is mediocre at best and is long overdue for renovations! Indoor facility grout is disgusting and the indoor hot tubs are falling apart!
The pool was way too overcrowded. I think they sell membership to to the pool to the community making it unusable to the hotel guests. There were so many people you could hardly move in it and the water was so cloudy I couldnt even see my feet. Will never go back to this hotel.
Love this place... Property grounds are impeccable! Rooms are clean and updated. Always a great time!
Everything. Love love love. Looking right now to go back. :) More food options. That's all
Privacy and cleanliness Concierge could not find our reservations a few days before arrival (we were staying nearby and just stopped by to confirm location). Evidently not under our name and she kept telling us this hotel was for residents. I later called the hotel with conf #
The grounds the facility were on were beautiful. The room was very nice and in great condition. The location is a little remote.
Everything perfect down to the smallest little detail (like little letter-sponges with our sons name)