Breakfast and leaving Service that the Staff did not provide for us and accomadations we were stuck with. Being called a liar by the staff and the A.M. not returning any calls or making an attempt to get ahold of us. Staff covering up their mistakes made.
room was clean and nicely equipped, breakfast was a nice bonus Although it was nice to have breakfast included in the room charge, some of the main dish items were not all that appetizing; specifically the turkey sausage, and cheese omelette. Oatmeal was bland.
Location. Complimentary breakfast was satisfactory. Television didn't work. Free WiFi connection impossible---clearly they could not meet the capacity of guests. Elevator was not working. What's to like?
The staff was very nice and helpful They charged my credit card for a room I already paid for 2 months before still fighting them and my bank trying to get the money put back in my account
Breakfast was outstanding! Got stuck on the elevator but the staff was very nice. They even said our rooms would be reimbursed for the inconvenience.
Size of room, comfort of bed, breakfast Noise--poorly insulated Small basic bathroom
The beds were VERY comfy! I wanted to pack it up and take it with me! The breakfasts were also very good! I loved the variety of choices each separate morning. I love that the bathroom products are Nutrogena as well. The pool was smaller than I was imagining. The bathroom didn't have a vent. The curtain rod was the kind that has the arc so it gives you more room in the shower, but whoever installed them installed them halfway into the tub, so you have even less room.
All the staff I encountered were friendly and asking what they could do to help make my stay better. Very quick to respond to issues. The elevator went out at nite and they immediately had someone there to fix it. Nothing
very clean no outdoor swimming pool
Location and the breakfast was great The staff member that checked us in was abrupt and somewhat rude. Our heat didn't work and she made it sound inconvenient I was calling to get it resolved. She also was irritated when we asked for more towels, we only had 2 towels in a 2 double room.
This guest did not leave comments about this hotel.
My family enjoyed the free breakfast, indoor swimming pool, and the free WiFi. They also enjoyed the free hot chocolate throughout the day - what a nice treat! With the exception of our room, the rest of the hotel appeared clean. Although our bathroom smelled of bleach (clean) - the rest of the room was less than clean. Dental floss on the floor, chewed gum in ice bucket, used band aid under the drapes, and a sock (not ours) stuck between the mattress and the box spring. UGH!!
Just as advertised. Great location, friendly staff, comfortable rooms.
The property was clean, well maintained, and quiet... The staff had challenges accommodating our request for adjoining rooms. Matthew said no absolutely not, don't worry about it your small children will have fun without you around. Devin tried, said he could do it, for a more than double rate increase. Lauren finally found two rooms on the same floor across the hall and diagonal from each other. Close, but certainly not what we hoped for.
The rooms were clean and comfortable. The water didn't get as hot as I would like.
I thought the hotel was a very good hotel. The majority of the staff was very welcoming, minus the woman that checked us in, she seemed very negative. The breakfast was good, not that big, but for free it was a great deal. The rooms were a good size with a pretty nice bathroom.The location allowed for a trip to the downtown area in about a 5 to 10 minute drive depending on the traffic which was very nice. There were a few things I was not a fan of. The bed in particular was not exactly the most comfortable thing, it was shallow and you could feel all the springs and baseboard when resting. The check in woman was very negative about Fort Collins which was a turn off.
The room and bathroom was large, comfortable and clean. No problems at all. Close to major streets and all you could want. There was nothing that we did not like about this place.
breakfast was good. Staff was very pleasant. Comfy bed. Had to be moved to another room due to the noise from several rooms where a band was staying. Second room had several "party rooms" near as well. Train runs right behind hotel.
Wonderful stag! Amazing breakfast snd the room was very much worth the price! I would stay again for sure!!!
The front desk staff was very attentive and helpful. The breakfast items were well stocked during the last half hour of the breakfast service. And the location next to the bus line was great for getting to campus and downtown. The railroad line is right behind the hotel and the long trains make for a noise location. The other issue is that our room wasn't tended to by housekeeping after our first night. I had to call for more towels since I put the used ones on the floor for them the replace. I also had to call to get pillows and blankets for the pull put couch.
Clean, quiet, comfortable & convenient location. Large rooms, comfortable beds. Friendly staff.
two blocks back from main road, easy to get in and out of. Close to everything, location quiet for me. Pool/hot tub open from 6am-11pm making it convenienent. Waffles and eggs for continental breakfast, not just donuts and toast. Nice large room with separate sofa seating area. Nice larger fridge, quiet, didn't hear it running all night.
First off, the continental breakfast was great everyday we stayed there (4nights). Also conveniently located for a short drive to Rocky mountain national park and rafting on the poudre river. Room was clean and staff was friendly. I'd stay there again. No on-site masseuse.
Rooms were very clean, free breakfast was quite tasty and the hotel had little treats out often.pet friendly and offered several chew treats to my daughter's visiting dog even. The staff was also fantastic, going the extra step every day. Next trip to fort Collins, that's where I will stay.
rooms were really nice and it was quiet. I had two rooms and there were two couples in my party. My friends spent about 15 minutes stuck in the elevator 4/30/16 and it spooked them.
The evening manager rose was amazing
Thie hotel had way more then we expected. From the outside it seems like any other smaller hotel, but walk inside and the place is amazing. The staff was super friendly and very helpful. Our room was way more then either of us were expecting. Seating area with a flat screen tv. Space to more around. Huge floor mirror, which my fiance loved. Bathroom was very mondern. King size bed and felt like sleeping on a cloud. Just the whole room was well put together and didn't look like a typical hotel suite you would get in Fort Collins. Honestly the pictures up doesn't do the place justice. The only issue we ran into was the spa didn't look so clear, so we passed on that but nothing to stop us from using them ever time we are traveling.
This hotel is very modern. It is close to many shopping and dining outlets. I'd stay here again. The bar guy knew his beers. The bar was out of stock of fruits to make 3 of the specialty drinks.
Location - some restaurants less than a minute walk away Nice room - liked the decor very much Noise - heard upstairs people walk