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Our room, brunch, access, and swimming pool were great. The staff (primarily check in counter) was not friendly, and seemed like I was interrupting something important. Was in an elevator with other staff while they yelled into their phone about something with what they were doing. Really diminished the experience between these two things. The Broadmoor really makes you feel like a valued guest when you are there.
Awesome location golf course with a backdrop of the Rocky Mountains! Being fall with the tree changing colors it was especially beautiful. Near everything ; Broadmoor Arena, Seven Falls, Cog train to Pikes Peak, the charming town of Manitu Springs, Garden of the Gods, hiking, golf, tennis, and Caverns. We were their for our anniversary and the staff surprised us with champagne and a fruit/cheese plate! It make quite an impression. Staff very friendly and thoughtful much better then Brown Palace. Everything was clean and cared for overall. Being a tub girl the bathroom was not an luxurious as I would have liked.
Service and food were good in the lounge (once the server finally showed up). My room key did not work when I tried to get in my room. Coffee was not in my room. THe ability to check out on the TV did not work.
Clean, attractive Expensive with no real extras except WiFi. Parking was in a sketchy garage a block away for $1 or $18 valet. No coffee in the lobby and the coffee maker in our room was broken. No complimentary breakfast. For this price you can get a lot more elsewhere and in a safer location.
I loved the bathroom. Very clean place with friendly staff. The large lobby was a great place to hang out and enjoy a drink. Pillows were not very comfortable and the thermostat didn't cool the room down.
We were given a corner room on the top floor. It had all the amenities you could ask for. Luxurious but reasonably priced and right in the heart of the city. Parking was a little odd. You had to park a block away and then when we went to leave, the $1 we were told we would pay was only good until 5:30 am..must've missed the fine print somewhere. So it cost a few more dollars to get out of the lot, mostly just inconvenient.