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The room was really nice as well as the bath room other people were friendly as well as the staff The bed in the room wasn't the best kept having to wake up because lower back started to hurt (king size)
Breakfast was wonderful, lobby sitting area around fire place, close to highways and many local resturants and shops, bed was super comfy Didn't have an outside sitting area, didn't have a spa
The room and tv. The lack of customer service from driving in at 4 in the morning
Breakfast was awesome, the staff was efficient and friendly. Nothing.
Breakfast was amazing. The mattresses were extremely comfortable. The hot tub closed early, 10pm.
Comfy room, has fridge and microwave, great pool and hot tub, wonderful restaurant. Can't ask for more.
The atmosphere overall was wonderful. The admin and reception was the worst part a majority of the time in addition to the room service. The reception was lazy and not helpful at all when we needed assistance and the room service brought us cold food and wrong orders. Also you couldn't open any windows and had to keep the shade drawn so people couldn't see right into the room - so was very dark.
Great breakfast that is included. Grill has good food also.
Breakfast included (buffet style). Location is north of the city but easy access to highways to get to sightseeing locations. Short wait for Uber/Taxis Not in a great walking area. No elevator to bring bags to 2nd floor.
beautiful setting In this MASSIVE complex- in HIGH ALTITUDE there is NO water- anywhere!!! None set out at front desk- none in room...we were told "you can BUY some at the4 store down the hall" seriously?!
The Broadmoor is old world beautiful. The detail in design with comfort and beauty in mind is exquisite. The room we were given had a flight of stairs to climb and we were not told this ahead of time.
The Broadmoor is a 5 star resort. It is a designation that is well earned. Everything was excellent.
Finee, well run hotel Need to bring many $$$ for constant tips
Very nice rooms and the recreation area was wonderful too! Good place to take your family and friends. Loved the spa, lake, golf course and pool! The food was ok but quite high priced for salad bar. Would have been nice to have a place to get a hamburger. Would also have been nice to have a place to get a newspaper or magazine without having to go to the mall.
Our room, brunch, access, and swimming pool were great. The staff (primarily check in counter) was not friendly, and seemed like I was interrupting something important. Was in an elevator with other staff while they yelled into their phone about something with what they were doing. Really diminished the experience between these two things. The Broadmoor really makes you feel like a valued guest when you are there.
Convenient to most attractions. Felt the price was too high. We were put off on the end far from most resort amenities. There were no King Beds available although the parking lot was relatively empty.
Service and food were good in the lounge (once the server finally showed up). My room key did not work when I tried to get in my room. Coffee was not in my room. THe ability to check out on the TV did not work.
The landscape and the view from the room. Too many noisy service cars going around early in the morning.
Awesome location golf course with a backdrop of the Rocky Mountains! Being fall with the tree changing colors it was especially beautiful. Near everything ; Broadmoor Arena, Seven Falls, Cog train to Pikes Peak, the charming town of Manitu Springs, Garden of the Gods, hiking, golf, tennis, and Caverns. We were their for our anniversary and the staff surprised us with champagne and a fruit/cheese plate! It make quite an impression. Staff very friendly and thoughtful much better then Brown Palace. Everything was clean and cared for overall. Being a tub girl the bathroom was not an luxurious as I would have liked.
View, room comfort, immenities.
Atmosphere, friendly staff, clean rooms, private retreat feel.
Location was great! The room was very clean and furnishing appropriate Street parking was free from 1800-0800 and I never had a problem finding a space. Valet is available for 18$ Outdoor patio was a fun place to unwind after work. I stayed on the second floor and there was a musty odor when stepping off elevator and in hallways. The room itself was ok
location restaurant staff no elec socket in bathroom entrance overhead light not fixed after telling maint 2X no refrig in room
The staff was very friendly and the location was good. Our room didn't get cleaned. Loud music in the lobby and bar. Restaurant so so with awful coffee. Starbucks in the bar but no one there in the morning to serve it. No evening turn down.
It's character and location We had trouble with the AC, the maintenance tried to fix it but it did not work properly.
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charm character fire alarm going off at 6:20 am; false alarm
Great location. Rooms were quite nice and we loved the double shower! Restaurant at the hotel also has an excellent breakfast.
This is a beautiful hotel in an historic building. They truly have earned their AAA 4 Diamond rating over the past 4 years. I was truly impressed with their restaurant which serves Cajun dishes. It was spot on, reasonably priced and good size portions. Everything was fantastic. Nothing negative.
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Beautiful property in a convenient location, with exceptionally friendly staff. We had a lovely room with comfortable beds and the best hotel bathroom I have ever had--included a separate water closet and a VERY large dual shower! Valet parking only, which was rather expensive, but the valet helpfully suggested other options that were less expensive and still convenient. No free breakfast, but there was coffee in the room.
Didn't enjoy going outside in the middle of the night the fire alarm
Great old building transformed into luxury, gorgeous oversize rooms, amazing downtown location. Can't think of anything!
The front desk staff was very nice and helpful. When our first room was unacceptable they moved us to another room that was clean enough to get through the night. When we checked into our first room it looked like it had not been cleaned well. We pulled out the sofa bed and there was trash all over and the sheets had not been changed. Breakfast is free but you had better use your discount and go to the Village Inn next door.
Everything about the room was excellent including the staff and the view was breathtaking. Close to restaurants and attractions. I will certainly use this facility again in the future.
Needs more luggage dollies. Needs some updates. Needs better breakfast with real eggs, biscuits and gravy and better saussge.
The room was dark barely any light at all I was locked out for almost 45 minutes because the person behind the counter wasn't at his desk like he was supposed to be. I called they never answered so I had to call a different quality Inn in Boulder in order to get a hold of somebody so that they could try to contact the front desk so that I was able to get into my room
i had a great experience with This hotel. It wasn't 5 star, but the service was good and it was just enough :) I could hear a lot of screaming from the pool but that's just of where my room was
staff was very friendly, helpful and accommodating. It's not the Ritz of course, but for the money, it was an excellent value. The breakfast was basic, but good, the room was clean and spacious, location was perfect. I would definitely recommend it and will stay there again. They only had small travel size pillows on the bed, but to be fair, I didn't ask for another, maybe they have full size pillows on request.
The room and beds where very nice and it could not have been more convenient to restaurants and other necessities. The staff was great and I will stay there again. I did not find it sooner
The staff was friendly and hardworking. The free breakfast was pretty good relative to other similar hotels. The room was nasty. The toilet looked like it was about to fall through the floor, the shower was moldy, the room smelled like urine, and the elevators smelled like mothballs.
Clean room. Clean towels. Quiet. Dated interior. Looks like hasn't been updated since the 90s
The breakfast..Was good. The hours not so good.
I liked the workers - very polite and capable Building was old and it showed
At check in the staff were very friendly and accommodated our early arrival. We were very disappointed with the cleanliness of the hotel, our sheets were dirty and stained on both beds, when we requested extra linens they brought them to the door; did not offer to remake beds or apologize. The bathroom had mold growing in the shower and under the sink where we found roaches crawling around in the morning. Our toilet broke in the morning and the maintenance man told us not to use so much toilet paper, when it had not even been used yet. there was a bad smell that lingered in the room and the air conditioner was not consistent; blew hot air then freezing air then hot air again. The pool area was not well monitored and there were multiple people smoking and carrying on until late into the night when the pool was supposed to close at 10 pm. All in all we were very disappointed in what we paid and the quality of the hotel. I WOULD NOT recommend this hotel to anyone.