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We expected an exceptional room and time as we had premium 2 room booking. \nWe were put next to a family who packed 10 in a room with roll-away cribs and beds, open door, screaming kids, noise up to 12 MN despite our objections. \nMaid service slow and imcomplete. \nFurniture and carpets were stained and furniture was worn. TV did not work well. \nRoom service was good for breakfast. \nWe got not orientation to the property and did not know of most of the amenities. We overheard other guests talking about many of the things we never knew about. \nPool poorly staffed. \nAdults took over the marshmallow roast each night chasing off the kids by 6 PM nightly. All this was brought to the attention of the manager before we left and through an after stay comment card and we never got a acknowledgement or reply from Ritz Carlton. \nWe paid almost $2000 per night for what we expected to be a fantastic experience, but instead, we were treated like we were in an economy room at Spring Break
The hotel was awesome!!! Beautiful place, awesome view and nice room. You feel like royalty. True ski in and out! They put your ski boots or tie your shoes after. Will go back for sure next year! Expensive but worth every pennie! You do not need a car, shuttle every 15 minutes and they charge you $* for valet. The only thing that is missing is High speed Internet that is only for club level. They charge a fee.
This hotel was awesome!!! The grounds are beautiful. The hotel, the rooms are perfect. It has that feel of the west with a touch of class. The service was spectacular. They treat you like royalty. Beaver Creek is a view of Heaven. Ski lessons outstanding. I recommend Bruce as a teacher. Very good! He was able to teach my all family to ski and it was the very first time for us even seeing snow. You do not need a car. The shuttle is outstanding every 15 minutes.
Das Reinigungspersonal war sehr nett. Das Personal an der Rezeption war sehr nett. Der Concierge war so lala (weiblich). Die Zimmer waren ein wenig klein.
Das Personal an der Rezeption und unterstützt das Essen waren ausgezeichnet! !!
Alles! Wunderschönes Hotel, ich liebe die vire, Kamin und Lage.
Reasonable commuting distance to Vail (15 minutes). Hotel has everything you could imagine under one roof. Parking on the hotel property is valet only. Overall though, the hotel and staff are so wonderful, that it's not a big deal.
I thought all the staff with the exception of housekeeping were fantastic. Starting with the valet guys, proceeding to check-in and concierge. The staff were amazing. Housekeeping for my room was poor. I slept on the same sheets for the complete stay and trust me I didn't put the 'go green' door hanger out. We had to call down for more shampoo and conditioner. In my opinion this is expected for a 2 star hotel.
location 2 Things 1. Valet wrecked my truck's back bumper. 2. What in all holy hell is a $30.00 hotel fee?? The hotel employees had absolutely no answer.