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They were super accommodating for us traveling with our two dogs, an put us in a room with easy outdoor access. The breakfast left a bit to be desired
Room was comfortable and well-appointed. Breakfast was rather ordinary. No help with luggage. And the big surprise was that we were charged for parking. When we arrived, the front desk person asked 'Would you like a parking pass?' when what she should have asked is "Would you like to buy a parking pass?' For the price we paid for the room, we would have expected more spectacular breakfast, help with luggage, and free parking.
The layout of the room was so efficient! We loved the fact that one could shower and yet there was a seperate lavoritory. Ok, I don't want to be a punk here, but ..... there really was not anyting! Even the "Free" breakfast seemed first rate. Hampton has been getting pretty chinsy lately.
Dog bark was not bad. Hard boiled eggs hard to peal. Small item. Staff was very very good.
The staff were very helpful in each interaction. Octopus Coffee nearby is EXCELLENT! Paperthin walls resulted in lots of noise from neighbors and outdoors. Very lump bed and pillows resulted in very little restful sleep over three nights.
The staff was very nice and got us checked in quick during our late night check in. We had small children with us and after being in the room for about 15 minutes the lady at the front desk knocked on our door and said the people below were complaining. My kids were not running or jumping, we were just trying to get them settled in quick for an early morning. I understand it was late but still I think it was unnecessary after only barely walking in the door to be told to be quiet when we're not making excessive noise in any way.
I've stayed at the properties before so I was holding this hotel to the same standards and was really disappointed. The girl that checked us in was a little rude and seemed to give robot responses to questions we asked about restraints. The room was very old. The mattress appeared to have a stain on it. The shower was clean but there was. I soap or shampoo so be sure to bring your own.
Room was nice and clean and they gave us a warm cookie each during check in, which was a nice touch. We were on the sixth floor but the elevators were close and we were able to get to our room quickly. The pool and jacuzzi closed really early, which I wasn't too thrilled about.
Beds were big and comfortable, always love the cookies, and the lady at the front desk was very friendly!
Very nice,clean,comfortable beds,nice pool area and had a playground for younger children. I think that's a bonus for young families! There wasn't anything I didn't like! We enjoyed our stay very much!
Hot tub broken Parking fee
It's hard to get a real good feel for a hotel in one night but no complaints. We were showing some friends around downtown since we inherited some property on the other end of the mall. We had dinner and drinks so it was nice to close to the hotel. The beds were awesome, very comfortable and the staff was friendly. The elevator rubber wheels made a sliding sounds when coming to a stop on the 4th floor. It sounded like the rubber wheels were trying to catch up with the elevator stopping, a little weird sounding and bothersome. You might want to check on that.