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staff very helpful. great facilities.
Very clean, great bed and located by lots of stores and restaurants. It's about 15 min from downtown Napa and Sonoma.
great hotel; great staff no
I really liked the friendly staff and how they kept the place so clean. They were even cleaning carpets in the rooms - that was impressive. Location was handy for the visit. Free breakfast was a nice added bonus. I would add more healthy and tasty items to the breakfast with reduction of fast food preservatives.
The breakfast was great for a free hotel buffet! The person checking us in was mind-blowingly slow. It took 30 minutes to check us in, having already paid and having a reservation confirmation, and with one person ahead of us. Madness.
It was clean. Basic hotel that's sort of worn. Front desk staff was nice and very helpful. After breakfast the staff was very, very rude while we were finishing our family meal. Coffee wasn't replaced in the lobby. A window was opened at 10:05 to the point we were freezing, they purposely banged around things they were putting away roughly just to make noise. It was like at 10am it was magically OK for the cleaning staff to be as rude to us as they wanted so they could clean. A grace period of 30 minutes to let people eat with their families would be more appropriate, not rudeness.
Nothing. Never been so frightened. Ghetto. Sent us to 3 rooms, 1 under construction, 1 pot den, 1 even filthier than the others. Absolutely disgusting.
100% times more than expect. Staff was great friendly and helpful. Room was perfect very nice and clean. House size bathroom which is was gorgeous.Pool needed some good cleaning and a new clean ice machine. Overval worth the price and more. Will definitely come back and stay here next time
Pool was nice along with woman at front desk. Room looked nothing like it did in photos. Very old television with no remote. Room smelled like an old apartment. Beds were somewhat uncomfortable. Carpet was stained and dirty. Furniture including tv stand and desks were dirty and had old food and candy wrappers on it. Bathroom was very out of date with a loose toilet seat. Location of the room was on the outer side facing a grocery mart in a "ghetto" area. Overall was very disappointed by room compared to photos on website.
Nothing This hotel was disgusting. Stained bedding, dirty, nonsmoking room very much smoked in. I've never checked into a hotel only to turn around 5 minutes later and check out... But we did here.
Nothing it was horrible!!! This place is so run down and dirty!! Our sheets had drops of blood and were dirty. When we called for new sheets, a security guard brought them. The floor wasn't even vaccumed. It was so disgusting. Had to spray the room down with disinfectant because every other nice hotel was booked that night and we had no choice but to stay!! NEVER COMING BACK HERE AGAIN!!!!
Nothing The security guard and maintanance guy beat up a homeless child. When confronted and forced to stop i was told they were going to burn me alive in my room and damage my vehicle. These empoyees still work here because they bully management and are too afraid to do anything about it!
This was by far the worst hotel I've ever stayed in. Saying it is dirty and run down is an understatement. For starters, upon check in we were told the lock on our room was broken and could not be opened from the outside, meaning someone had to remain in the room at all times or else we would have to call maintenance to open it. When asking for a different room we were told it was the only one (we had a reservation, not a walk in!). Upon entering the room (that was propped open) it reaked of smoke although it was supposed to be a non smoking room. Nothing was clean. Dirty towels under bed, sticky bathroom floor, very stained carpet, blood on curtains, long black hair in bed, smoke detector hanging by wires from ceiling, dirty toilet, black mold in shower, lamps would turn on and off, ac/heater broken and unusable, spiderwebs, holes in wall. All bad. Only reason we stayed is my daughter was there for a dance competition and everything in the area was booked. Please do not stay here. It was dirty and in an unsafe area.
The room was infested by roaches
My bed sank in the middle so that we rolled into each other all night. There was mold in the shower, wallpaper was falling off the walls and the refrigerator was broken and made a whining noise all night.
It was close to six flags discovery kingdom. The toilet wouldn't flush unless you took the top off and manually pulled the cord to flush it.. the bathroom sink wouldn't drain, there were stains all over on the counter tops, there were carvings of someone's initials in the table. And the room smelled. We left for the day to come back to our bed made and our stuff scattered. We left early for another hotel and wouldn't come back.
nothing The hotel was so dirty. mold all over the shower and the tub was black. The sheets seemed like they hadn't been washed in days. we found hair in the sheets from like 3 different people. It was so disgusting that we had to move to another hotel for the rest of the trip.
Staff was wonderful and helpful. Didn't enjoy the room at all. Won't be staying there again. Booked for 5 nights. Left after 2.
The rooms were clean, very convenient location right next to stores and the freeway. Will love to stay here again whenever I am in the Vallejo area.
Room was okay, breakfast was decent. Easy access to freeway because it is literally located at the end of an offramp. Biggest complaint is the road noise in the room due to the fact that the hotel is sandwiched between a highway & very busy street, which kept me up all of one night. Tried another room on the opposite side but it wasn't any better. It is located in a not-so-desirable part of town and other tenants were loud, fighting and the constant aroma of Marijuana lingered in the stairway and hall. Not a place to take the kids. The one elevator was broken so we had to haul our luggage up the stairs.
it was friendly and clean
everything was absalutly perfect!