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Preis-Leistungsverhältnis stimmt, Standort sehr nahe zum Stadtzentrum. Das Internet war völlig überladen und die einfachsten Abfragen im Internet konnten nicht geliefert werden. Als ich zufällig um 4 Uhr morgens erwachte, war es mir möglich mein Zimmer für San Francisco dann zu reservieren.
schöner Frühstückraum und gutes Frühstück; Zimmer sauber und groß; nette Anlage jedoch sehr weit ausserhalb von Dowttown / Oldtown Pool war etwas unsauber
Das Waschbecken war nicht im Badezimmer, sondern direkt gegenüber vom Bett. Die Badewanne war sehr alt und sah nicht sehr gepflegt aus. Das Frühstück war sehr sparsam.
Overall friendly service. Responsive staff. Comfortable rooms.. Very unique atmosphere.. Staff forgot to address gold status(free breakfast) until I checked out. Paid for two breakfasts I didn't need to...I forgot to remind clerk at check in.. This seems to be a systematic Marriott issue.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
Decor and comfort were the best. Very trendy, great food at Grange, valet, bell boy and front desk were exceptional... with the exception of one night girl. The only staff member that " couldn't see" the LARGE ( 3 feet in length ) wine or blood or whatever stain was on my curtains in my original room. Aside from actually completing the transaction of switching my room she was not helpful. My new room keys that she gave me were only 1 out of 2 working. She didn't offer a bell cart, I had to ask. The next morning upon leaving at 5:30 and asking them to check the original room for left behind belongings- she told me " you can go check yourself I'll make you another key". AND she never alerted housekeeping for follow up with the issue. I felt like I had to do all the work for a 4 star boutique hotel in mid town. The only reason I was so displeased with that interaction was that everyone else was outstanding.
The location is nice, and the valet staff friendly and responsive. We went to a concert that night and arrived back at the hotel at 11 p..m. The restaraunt was closed, and there is no room service avaiilable after this time. The restaurants nearby become nightclubs at this hour, and there are lines to get in. We also could not access our car because valet closes. I also felt that there now needs to be a few fixes or upgrades done. Our room was clean but there was no bathroom lock it was broken...paint touch ups need to be done, and the TV remotes replaced with easier ones to use. This hotel is best for business travelors, event guests (wedding) where they don't need to leave the hotel.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
Clean room, only 10 cab ride to downtown Sketchy area, homeless ppl everywhere you looked including outside my window (camp on sidewalk).. still seemed safe, but very depressing
We asked if we could do an early check in for an up charge they said as long as the room was ready we could do it. I was told there was not gonna be an extra charge. Later on the day they called me and said we needed to pay an extra day. Did not even get an apology for their mistake. They need to get all their staff on the same page.
nothing the floor in the room was wet, because the sprinklers came on outside and flooded the room during the middle of the night. When I woke up and put my feet on the floor, stepped in a big puddle.
The price is good. The room was clean on the surface, but it felt dirty. The grounds felt grimy. It was okay. It needs some work and remodeling other than flat screen TVs.
The lock plate for my door was loose in the frame, so the door never seemed to be completely shut. My room smelled of cigarette smoke. And my room wasn't cleaned one of the days I stayed, probably because I slept in late. It isn't a deal-breaker, but it would have been nice to have been notified that they skipped my room, and gave me an option to request a room cleaning later.