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Great location close to Wrightsville Beach and short drive to downtown. Kids enjoyed the pool which is set in a great courtyard. The standard hotel complimentary breakfast was good. Room had a very mild musty smell. Think it was time to change the filter in the AC.
Everyone I came in contact with made a special effort to acknowledge you. All seemed concerned for the comfort of our stay. The room was wonderful and the garden and pool area was lovely. Breakfast was warm and inviting with the employees in that area.
The room we initially received was well below normal Hampton standards in cleanliness, quality and detail. I brought this up to front office staff (sorry don't know his name) and he was extremely helpful, addressed my concerns by going up to the room and seeing my issues, then put us in another room. The building is 20 years old so one needs to remember this when booking. However, it was an enjoyable experience and the new room was moderately better. The ceiling panels were moldy, the walls were beaten up, there was black stuff in the ceiling corners, the smoke detector was falling off the wall, the bedspreads were grey instead of white.
The WiFi never worked in our room and there was a frequent rattle in the wall which was especially annoying at night. They also really need towel rods in the bathroom and hooks for beach towels and bathing suits...
Charming facilities and excellent restaurant. Perfect beachfront.
The ocean was beautiful. Beach was beautiful. Employees helpful. Breakfast was great! A lot of different options of things to do. Wish I had stayed longer. Room wasn't clean by 4 PM. Management was quite accommodating when we reported it. They provided immediate corrective action.
Accommodations were amazing, the staff was incredibly friendly and helpful and the extras like a wonderful breakfast and fantastic hot tub really added a lot. The room wasn't cheap, even on a cheap night. The breakfast, hotel facilities, etc--are all top notch, but certainly are things you noticeably pay for in your room cost. I highly recommend a stay here if planning to take advantage of all of these to the fullest--it then is certainly worth the room cost.
Beachfront, staff friendly on beach and in restaurant. Complimentary breakfast was very good. However the AC stopped working around 5am and was not fixed until 9 pm that evening. No one seemed to know when it would be repaired. Couldn't open windows because no screens.. I asked 2 different desk clerks if they would offer any type of compensation for this issue. Both of them promised to speak with the manager and get back in touch. I left both phone and email contact info. Never heard from anyone.Wont recommend or stay there again.
Location. It's a 50ish year old hotel. Kinda feels like it. Needs a face lift and overhaul. Heard vibrations in the walls while takin a shower. Etc. just an old place. Still good though.
Location. Amenities. Price. VERY expensive for the value. I have paid $200 less a night for way better hotels. But this is the only place on the beach basically so they can jack up the rates and get away with it.
They did roll-away beds and had 2 queens and a pull out couch.
Nothing special Only one ice maker
We thought the staff was very accommodating.
Nice place! Outside area
First thing on walking into the bathroom I had to kill a roach running across the vanity. There was also an odd dust on the back of the toilet & on the towels. I think it came from the fan overhead, which was very dusty.
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Room was lovely and very spacious. Lobby was very well appointed and staff were pleasant and helpful going above and beyond.
Staff Luggage Racks
All was great, esp breakfast
Staff were helpful and polite. Room was clean and spacious. Not really anything to do with the hotel, but construction going on in the lot next door in the early hours of the morning.
The bed was perfect Location sucked but not to bad
View, cleanliness, overall comfort. ATTENTION CLEANING STAFF: Some folks like to sleep-in a little on a Saturday morning, so maybe stop slamming doors and being noisy while cleaning rooms at 0830 in the morning...
Perfect distance from Raleigh area - no need to leave the premise for the 48 hours we were there. 2 pools, 2 hot tubs and beach within 100 paces made for the perfect stay for parents and children (8,7,2).
Feeling so welcome and special. The staff made you feel like you are suppose to be there.They seem to go the extra mile to know their guests and their needs. 10 star hospitality! Dealing with Kayak. If you are eligible for any discounts, military, senior, disabled call the hotel direct. Kayak will not deal with you after you have made the reservation. My husband and I both on the phone got hung up on 6 times, Kayak response was to transfer you to a line that never got answered and timed out. We paid $200. To much!!