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Staff Right on the beach Good rooms for the money No ice machines working Pool and Spa under repairs- I called and asked about pool nothing was said. Not a website
The hotel is a great place to spend a vacation. The rooms are kept up nicely although they are older. The view from each room is spectacular and the kitchenette is sufficient to prepare snacks. This is not my first trip to Shell Island and I would recommend it to others. The staff like many other places these days doesn't quite understand how to interact with customers. The hotel management walks right by you without a smile or a greeting. However, the maintenance staff was friendly. Reported a clogged cammode that was never fixed and I we were bitten up by sand fleas. I mentioned it to the desk and was told with a smile that they come in through the doors. Thanks Albert Einstein for the lesson. Also charge $2.50 for a cup of coffee which should be complimentary.
Staff was pleasant and courteous. Public facility was adequate for the price. Beach and pool close at hand. Room just bare bones with great view. Could have used a few nicer touches and some effort a decoration and class.
Location. It's a 50ish year old hotel. Kinda feels like it. Needs a face lift and overhaul. Heard vibrations in the walls while takin a shower. Etc. just an old place. Still good though.
Beachfront, staff friendly on beach and in restaurant. Complimentary breakfast was very good. However the AC stopped working around 5am and was not fixed until 9 pm that evening. No one seemed to know when it would be repaired. Couldn't open windows because no screens.. I asked 2 different desk clerks if they would offer any type of compensation for this issue. Both of them promised to speak with the manager and get back in touch. I left both phone and email contact info. Never heard from anyone.Wont recommend or stay there again.
The WiFi never worked in our room and there was a frequent rattle in the wall which was especially annoying at night. They also really need towel rods in the bathroom and hooks for beach towels and bathing suits...