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It was a good value for the money. All of the employees were very helpful and friendly. There was a delay checking in due to incorrect pricing from Kayak's partners. It was very difficult for Best Western employees to contact customer service to get the issues straightened out. I was and still am worried about being double charged. Also the breakfast could have been more appealing and offered more nutritious choices.
The staff was very friendly and the hotel was very clean. Breakfast was more than what was expected and even the other guests staying at the hotel were pleasant. I truly enjoyed my first stay at a Best Western. I will stay at one again, /&: I will stay in the hotel the next time I am in Greenville. For the Greenville,NC area this is one of the nicest, cleanest, friendliest and best located hotel. They did not have any extra pillows for the room, but was able to get some from a vacant room. That morning of breakfast the employee was asked for some butter... her response was that she had not had butter in about three weeks and to go write a review on trip advisor and complain until it gets done. Also when checking in I told the front desk that we were traveling with a dog. She proceeded to tell me that it would be a 20 dollar pet charge. I told her that it did not say anything about a pet charge and I was told the fee was going to be waved. After checking out of the hotel and getting home I realized that the same employee who I spoke with who checked me in and out charged me for the pet fee.
Same value and service I've had in the past. Great hotel for the price. Most Marriotts are. Everything was what I've come to expect friends Marriott great but the jacuzzi was a little dirty and not warm enough
Great proximity to standardized exam testing center, restaurants and health facilities. The hotel is right by a very busy road and on the top floor sometimes the outside noise from the wind and the traffic can be disruptive.
the room and the fresh breakfast! I did not try the fruit, so I'm not sure of it's freshness. Coffee is very important to travelers...it was ok, would appreciate a more gourmet blend.... The front entrance outside was not very appealing and my first impression driving to the area was that it was probably not very safe. The neighborhood itself approaching the hotel from ECU's campus was a bit concerning. The hotel property did feel safe!
Extremely accommodating, friendly, gracious staff! Thank you for a wonderful stay.
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Yhe hotel itself is nice. The staff at the front desk was wonderful. While waiting for our room to get ready they gave my fiance and I complimentary drink cards. The bartender was wonderful also. When my fiance, my 3 yr old and my 14 week old got to the room(junior suite), the floor wasn't even vaccumed. Found a straw wrapper from the child who was there before on the floor, they still had a pack and play in there, I guess suggesting for my 14 week old to sleep in it, though I already brought my own, the sheets were dirty and there were crackers all under the pack and play matress. It was never cleaned. ONE of the toilets still had feces marks from the people before. The furniture is not well kept. Needs to be updated for the price they ask for the Junior Suite. And this suite needed a blow dyer.
Outside sitting area Extremely loud music in the bar area Our first room reeked of cigarette smoke