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The value, and the location.
Location was excellent. Staff was friendly and eager to serve. Room was clean. Smoke smell in hotel lobby and very strong in hallways. Our room smelled awful, like animal urine, however, when we alerted the staff, they immediately switched us to another room that did not smell bad.
Great water views especially during breakfast! Not much to dislike
Feels newly remodeled and very nice inside. Breakfast wasn't very appetizing eggs and "meat" not too good. Slowest elevator on earth.
We always stay at this property when visiting friends in New Bern. Comfortable, nice staff, and good value for the money.
Nothing. Did not provide crib after delaying answer to request several times. Did not provide a receipt at checkout. Small area for breakfast. Could not locate an ice machine and not indicated on map of hotel.
The staff, from the front desk to the maintenance men, were very nice and prompt with assistance. We stayed in the "Inn" building, and it's old and dilapidated. The air conditioner wouldn't cool. The maintenance man came to fix it - he "reset" the compressor, but it didn't work. Another maintenance man came the next day and did a similar reset, and this time it half worked for a couple of hours. The room never got cool during the three days/two nights we were there. The maintenance men were honest - they said the equipment had a 10 year life and it was older than that and needed to be replaced. MANAGEMENT - ARE YOU LISTENING?????
The staff were so friendly, the hotel was in impeccable condition and spotless. The pool was perfect for young children. They had a very good continental breakfast. The continental breakfast only goes until 9:30, people who have been traveling long distances would like sleeping in slightly making it difficult. I would recommend that it go until 10 or 10:30.
The New Bern Hampton Inn was above a beyond my expectations. The staff were accommodating and friendly. The room was clean and included a mini fridge and microwave. Breakfast was also very good. No, the hotel was great!
The friendliness of the staff. No.
The staff was very friendly and the hotel was very clean and well maintained. I did not like the suggestion given to a Restaurant to try. It was a new Restaurant and it wasentirely over rated. It was a bad experience for our first night out on the town in that area.