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The outdoor pool was closed so no swimming for the kids. We called and requested a rollaway bed while we drove to the hotel at around 1:00 in the afternoon. When we checked in at 4 only one of our rooms was ready. The other room was finally ready at about 8:30 pm. They said they would call me when it was ready but they never did. And when I asked again at 8:30 they said all the rollaway where taken even though we had requested them much earlier in the day.
The staff, from the front desk to the maintenance men, were very nice and prompt with assistance. We stayed in the "Inn" building, and it's old and dilapidated. The air conditioner wouldn't cool. The maintenance man came to fix it - he "reset" the compressor, but it didn't work. Another maintenance man came the next day and did a similar reset, and this time it half worked for a couple of hours. The room never got cool during the three days/two nights we were there. The maintenance men were honest - they said the equipment had a 10 year life and it was older than that and needed to be replaced. MANAGEMENT - ARE YOU LISTENING?????
The staff were so friendly, the hotel was in impeccable condition and spotless. The pool was perfect for young children. They had a very good continental breakfast. The continental breakfast only goes until 9:30, people who have been traveling long distances would like sleeping in slightly making it difficult. I would recommend that it go until 10 or 10:30.
The view That they charged my daughter for the room when it wad already paid for. And they did this without her permission. It was supposed to be a $40 incidental fee but they charged her over $200.
Location was great. Clean. Rated the staff okay because the front desk staff were having an "argument" when we arrived and didn't stop to greet us or take their discussion to a private place.
The hotel is conveniently located, and our prior experience here had been a good stay. The hotel was full the evening of our reservation, and we did not initially have a room. A room was located for us, but it was a smoking room. While the attempts were appreciated to mask the smell, the stay was not pleasant as a result.
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It was clean, and check in was prompt. Breakfast choices were too far apart and there weren't enough tables with just chairs.