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Staff very helpful. Breakfast attendant deserves credit and probably a raise for her conscientiousness and management. Other staff also friendly and helpful. Photo of hotel from waterside (building's side) on website is interesting but does not do justice to the hotel, which is more attractive seen on person (from front) and fits in well with those buildings neighboring it. Room furnishings were clean, but insubstantial.
I loved that it was in walking distance of restaurants, bars, etc. The room was a little small
Nice view. The head of the beds are placed along the wall that separates the room from the exterior breezeway. There is a large window over the beds. It is EXTREMELY noisy (echo is terrible- each door closing sounds like a slam) and people were loud (running/screaming) and have no consideration of other guests. I had to call and complain about the people in the room next door, multiple times, who were screaming, fighting, and throwing things (there was broken glass in the breezeway the next morning). I chose this hotel to have a quiet get away and get rest between two long back to back drives, and I didn't sleep at all. I understand that they cannot control the fighting of guests in their rooms, but all they did was knock and tell them to keep it down (I know this because the breezeway is so loud I could hear everything perfectly). The couple was not "just being loud," it was a domestic disturbance and should have been handled differently or told to vacate... Also, the rooms are old. Bathrooms need updating. The coffee pot was pitiful. Coffee pods provided don't even go with that kind of 20 yr old Mr. Coffee off brand. Very disappointed.
Staff was pleasant and courteous. Public facility was adequate for the price. Beach and pool close at hand. Room just bare bones with great view. Could have used a few nicer touches and some effort a decoration and class.
The hotel is a great place to spend a vacation. The rooms are kept up nicely although they are older. The view from each room is spectacular and the kitchenette is sufficient to prepare snacks. This is not my first trip to Shell Island and I would recommend it to others. The staff like many other places these days doesn't quite understand how to interact with customers. The hotel management walks right by you without a smile or a greeting. However, the maintenance staff was friendly. Reported a clogged cammode that was never fixed and I we were bitten up by sand fleas. I mentioned it to the desk and was told with a smile that they come in through the doors. Thanks Albert Einstein for the lesson. Also charge $2.50 for a cup of coffee which should be complimentary.