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Staff that listened & addressed problems. Ms Leigh Anne from guest services was extremely helpful & made sure my concerns were addressed. Her professional manner made for a very enjoyable stay thank you. Housekeeping
Was told by hotel reservations they had a rooms at two different rates and then told that was a mistake and they only had the higher rate when I told them we wanted the cheaper option. Made the reservation through hotels.com at the cheaper rate about 2 minutes later. This kept me from getting my "Honors" rewards.
Any staff member I interacted with was kind and professional. No complaints there. The location is unbeatable. I expected more from a Hilton. The building appeared older and in need of remodeling. The bathroom was large but had not been properly cleaned, I.e., feces on the toilet seat and writing on the mirror from the previous guest.
The hotel is a great place to spend a vacation. The rooms are kept up nicely although they are older. The view from each room is spectacular and the kitchenette is sufficient to prepare snacks. This is not my first trip to Shell Island and I would recommend it to others. The staff like many other places these days doesn't quite understand how to interact with customers. The hotel management walks right by you without a smile or a greeting. However, the maintenance staff was friendly. Reported a clogged cammode that was never fixed and I we were bitten up by sand fleas. I mentioned it to the desk and was told with a smile that they come in through the doors. Thanks Albert Einstein for the lesson. Also charge $2.50 for a cup of coffee which should be complimentary.
Staff Right on the beach Good rooms for the money No ice machines working Pool and Spa under repairs- I called and asked about pool nothing was said. Not a website
I loved most everything! The view was impeccable, everyone was polite, and the room was like an extended stay room. Full fridge and freezer, dishes, stovetop, everything. The room had a full bathroom, with a half bathroom attached, so there were two toilets which was wonderful. I loved it! The only negative was the shower/sink water smelled a bit like fishy ocean water and if you order a water in the restaurant, it tastes that way as well.