We stayed one night with our 3 and 6 year old and it was great. The room was spacious and the bed comfy and the breakfast was perfect!
The hotel was clean and the staff was friendly, the rooms were very clean and well appointed. The front desk team went out of their way to assist us. At breakfast at one of the mornings we were there, the attendant had her blue tooth in and was having a long conversation with what appeared to be a friend. This was not only in the service room but also the dining room. She was a very nice woman but conversations like that do not belong in front of customers.
Front desk staff was very friendly. Choice of soft or firm pillows. Beds are comfortable. Nice sitting area in room. Very reasonable rates for what you get!
THE ROOM WAS CLEAN AND THE STAFF WAS SO NICE. I LOVED EVERYTHING
The room was clean, comfortable, and cozy. The staff was amazing. I became very ill during my stay and they did the best to accommodate me. Definitely under rated. A little hard to find.
The Best Western Windsor suites is a great value for your money. We loved the continental breakfast that was provided each morning. The room was clean and spacious. The front desk staff was not very friendly or helpful. On our reservation, we reserved 2 double beds. No where did it say that this room type may not be available. When we arrived at the room, there was only one bed. When we returned to the front desk, the clerk was not helpful and told us that there was nothing that he could do. Our room was not guaranteed. No apologies. My friend and I were a bit agitated with this and more specifically the attitude of the clerk.
Pros: close to coliseum Cons: bed and pillows were so uncomfortable I couldn't sleep all night Walls are a bit thin and you can hear other people Air conditioner didn't work very well and it got stuffy
Clean room, free USA Today newspaper, well lit parking lot. No bedbugs! Free breakfast was so-so.
I like the upgrades and the layout of the room. The staff was friendly as well. The bed was big but not as comfortable as my own at home. The walls are thin so I.could hear the couple next door arguing.
Our room was nice and the staff was great. Only beef was the view from the window. The free breakfast was a plus. I would stay there again.
I liked the price. I have stayed there six other times but always paid more. I didn't like the breakfast offerings.
There was a used condom wrapper in my room. Poor housekeeping. Move me to another room there the sgeets were too small for the bed they kept coming off one corner very annoying.
The night check-in representative was very accommodating and friendly. My family was moving and needed a local hotel for 2 nights. I booked here because I found a very good rate - I guess I got what I paid for. Inside, the hotel looked and smelled "old" . Starting with the elevator and ending with my room. The room wasn't necessarily "unclean" but it just smelled old. This hotel is rather new (as are all around it) so I expected more. Even my children gave me a funny look when they saw the room. We only stayed one night and stayed at the Comfort Inn across the street the next night. We were very pleased there.
was in good location for my offices It said Pool and gym - 33% of the gym did not work and the pool was Freezing
Customer service reps at the front desk were very nice and accommodating. Had to change our room 3 times. First room reaked of smoke and air freshener, second room had water pouring out of the ceiling due to a water pipe leak in the room next door. Third room was just dirty. Housekeeping needs to step up their game.