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Location Affordable for area Clean Dingy Dated interiors Loud A/C Thermostat in awkward position
Sauna by pool and hot tub was a nice touch, outdoor lounging space, convenient access to Sonoma square and town. Breakfast was mediocre continental.
Location Old run down place.
location, services, full breakfast had a very difficult time adjusting room temperature at night. one side of bed much too cold other side much too hot. had to do with air circulation from air conditioner.
I liked the close proximity to the downtown area and the free breakfast. the staff was extremely friendly and accomodating.
Close to the plaza so within walking distances for everything so very convenient. Loved their patio set up with fire pits and that we could walk out from our room. The floor above us must have had a family of kids bc we could hear them running and jumping early in the am and as we were getting ready for bed.
Staff very knowledgable and friendly Parking too expensive
Ambiance I was very taken back being next in line when the desk clerk asked how he could help a guest who waltzed up to the counter. I was waiting my turn & felt the person who was already staying there should not have precident over me who was next in line before them. Should I have to wait if every guest came down for something before the person in front of me was finished? If not, when should it be my turn? I would have walked out after being treated that way if I hadn't already purchased the room before arrival. Otherwise the stay was pleasant & quiet. I may return.
This hotel is in a great location just around the corner from the Sonoma Square. We had a room that opened up to the pool, making my kids very happy. The room itself was spacious and clean, a good value. We will definitely stay there again. it was a fine hotel.
Bed was very comfortable Cute patio Pillows were very uncomfortable Room outdated - bath had chalk on top of chalk Toaster in the breakfast room needs to be replaced NOW. Waiting over 5 min for toast to pop up with a line behind you is NOT good.
The rooms are on the larger size The room was dark and dingy. Don't eat the breakfast! The food is horrid. We chose Best Western because of the reviews, don't do it. We wanted to enjoy the pool, but there were leaves floating on the pool and it was expensive.
Location can't be beat. Super close to the plaza and across from a strip mall including a Whole Foods. Sloppy cleaning services, subpar breakfast, 15-min timer for bathroom light (can't take a longer shower without stepping out to turn on the light again!!) and general outdated-ness of the room with carpet that needs updating. Despite the great location I will not return, as there are more cons than pros here.
Decent room. Spa was nice. Service was poor. Left an item in room that was gone 30 minutes later and no one at hotel responded to our calls or emails. Just poor customer service.
Too loud with Wine poll party with loud music till 10:30pm just OK
Loved my upgraded room. Bed was awesome. Short drive from downtown Sonoma. Concierge emailed me a list of wineries and restaurants that was very helpful in planning our trip to wine country. Original room I booked was tiny. Upgraded for $75 more per night to a room half the size. Needs a bigger entrance sign. Immediate surrounding area looks questionable, but glen ellen and Sonoma were a short drive away
$15 internet charge ruined the stay. Would have paid higher room charge, but the extra charge was a hassle and made the place feel cheap. A bad business move.
Lovely setting Room was nice, but not 4 star - aging furniture, bad fluorescent lights, Spa facilities are fantastic Slow check-in process -- front desk never called to tell us our room was ready despite taking down number Santé restaurant didn't live up to "michelin starred" reputation Room not as spacious as advertised
Staff was great and willing to help out whenever possible Car service was complimentary Wine evenings with complimentary wine tastings Hotel texting service Free waters when heading out, great when going out for wine tastings. Not well insulated rooms which made it very cold. Occasionally some barking Self Parking gets filled quickly in the evening but they offer complimentary valet
Loved the bed and pillows and the property Terrible cell reception. At these prices we shouldn't have to pay for internet, which is also terribly slow
No elevator Only a few of the staff need more training in customer service, starting with those working at Spa
Friendly staff, well manicured grounds. Paper thin walls and floors, dirty room complete with hairs in bathtub and bathtub that did not drain, poor on-site parking, false advertising in photos on all major booking sites.
Nice room, great old building with solid walls (nice and quiet). Great facilities (spa and hotel pool were great). Great staff, from housekeeping to valet to spa staff. Had a great time and would stay again. Old building means no elevators or ramps, which made getting around with a baby stroller difficult. Didn't like that you had to pay for wifi, and although they had free wine tasting you had to pay for the snacks. When paying for a high-end experience it is a bummer to have to pay for things that would be easy and inexpensive to provide, like wifi and light snacks.
Was hesitant, as I chose based on stars and reviews alone - but this place was Amazing in every way. The grounds are beautiful, the staff was the kindest and warmest we've been greeted with in awhile and always ready to lend a helping or advising hand. The local town (square) was a beauty as well and while small, the stores, food and wine can keep you there all day. I'd highly recommend this place again and can not wait to come back!
The lobby is beautiful. The bathroom is in need of a remodel. The shower is incredibly small.
The cottages allowed for great privacy. We loved that folks had their dogs. Next time we'll bring ours! Staff was super friendly. Great location .5 m from Sonoma Square.
Nicely appointed room, superior details. Excellent, responsive staff. Nice resort facilities, good location, shuttle to downtown Sonoma.
Attentive staff and very accommodating. They couldn't pull our reservation into their system so we ended up with a handicap room that was all they had left.
The friendliness and cleanliness No complimentary breakfast
I had one of the best massages that I have ever experienced. The entire staff was consistently friendly. I felt that I was appreciated as a customer. I really liked everything about this hotel.
Pleasant welcome, obliging front desk staff. Beautiful gardens, and a 4 block walk into Sonoma Plaza. Room was very clean and comfortable. Only issue was the very miserable continental breakfast - and the usual awful US coffee.
Great hotel. We will def stay there again in the future. The spa was lovely as well.
Liked layout of property - use of pool and spa were nice - saddles restaurant was good experience - like the square of sonoma
great place to stay
Friendly staff, nice place to stay in Sonoma. You could hear everytime someone walked up stairs from us, a bit noisy.
The stay was very pleasant. Maid service to the rooms had a communication gap, but we were able to communicate with front office staff. Although we recieved an upgrade, the room was for handicapped individuals, whi I'm sure could have bettter used the room. Front desk was not totally honest when we asked to move to another suite. The honesty issue mentioned above. There was another non-handicap suite available and empty, but we were told it was occupied. I visited the room, so I know it was not occupied at the time.
The grounds were lovely and offered a number of places to sit or relax
This is more than just a hotel, it is an experience. We did not have time to use all of the facilities on offer, but those that we did were second to none.
I would recommend the MacArthur to all of my friends. No
The people were very helpful. When my credit card was stolen they were easily ably to transfer it to an out of state family member. I thought the food at the hotel restaurant was rather overpriced for what it was.
The garden and grounds are beautiful! The restaurant on-site has great food and we enjoyed every day there. The rooms were spacious and the service was great. We enjoyed a 'couple-day' at the spa and were very impressed. Of the seven nights there, one night we had a neighbor that was a little loud. It quieted down by 10:30 and we never felt it was bad enough to call the front office. My wife said the only 'not-like' about the week was that we could not stay longer.