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Loved the pools and access to so many things around the hotel The smoke detectors went off at 3:15 am in both the hallway and 1 of our 2 room suite! A neighbor then began yelling at someone else about having a cigarette. We even had to change from our original room due to the lingering smell of smoke from previous guests.
The hotel was very accommodating and the staff was nice. They had all the amenities from beech crushers to surf boards. The kids had fun in the pools and roasting marshmallows. All around great time!!!! The long walk to the room from the lobby!
Probably the most excellent staff at any Hyatt, I have ever stayed. It was my daughter's 9th birthday and they made her feel like a million bucks. Send a card to the room signed my more staff members than I have family. The pools are great. The water slides are even better and the beach is clean and well-maintained. I will be coming back.
Beach front location. Not worth it, deluxe king $536 was dated and noisy on the ground floor. Lots of extra charges - rest fee $25, valet $36, breakfast allowance $75, if two people take the buffet and have a coffee each that's already over the $75 allowance! Rude, defensive front desk. Very unimpressed.
Great location with everything you could ever want in a resort hotel.
The hotel was clean and location was fantastic. No parking. I was charged a 25$ fee per day as a "resort fee". I have never seen this in my entire life, and this fee was not included when I made the booking. I feel cheated by kayak. Complained to reception at checkout and they said all I can do is email kayak.
Easy access to the seashore and beautiful view of the Pacific Coast Line from the room. NO
Loved the bathroom and bed, the two most important areas for me when I travel. I upgraded my room once I arrived and my room had a great patio/balcony with two outdoor loungers and a table with 4 chairs, allowing for entertaining friends outside instead of in the room. I wasn't crazy about the "pet friendly" policy since I'm not a dog fan, but it wasn't really a problem.
I feel this hotel is setting the new standard for V.I.P.
location, location, location no
Shopping and dining. Absolutely no complaints at all! By far, the best hotel we have ever stayed at. Not only have we stayed in 4 Star hotels, I've also worked for one and they could not compare to the excellent service we received from the Shorebreak!
Close to the action, new, modern look. They lie about having bathtubs, turndown service, etc.
It's clean, great location, reasonable price. the staff was overly accommodating & wonderful. all staff members acknowledged me in hallways, valet, etc. etc. I didn't think the quality of food at zamzala (?) was that great but wouldn't keep me from returning.
We enjoyed our stay in your hotel. Your accomodations were excellent and your staff were very courtious and helpful. You need to provide more staff during heavy check out times such as Sunday before noon.
The staff made it for us. They were accommodating, attentive, and courteous. The location is walking distance to many shops, eateries, and beach. Pets are allowed and not charged excessively. The rooms are clean Euro style. I was thought we were getting a hotel on the beach but it was across the street. When I called to check on the reservation I made a remark what a great deal it was $ wise for a hotel room on the beach and I was never informed that it was not on the beach. The booking reservations department misinformed us on pet rules on the beach.
Huntington Beach downtown area was nice, close & convenient. Poor lighting in room and bathroom/ no fan in bathroom.
The hotel's proximity to the beach is great. They have a wonderful restaurant with ocean views--very nice. The walls are paper thin--you can hear everything from people talking to dogs barking (it's a pet friendly hotel). Also, the fridge in the room would start buzzing every hour and wake us up. The staff was not very polite when we asked if we could switch rooms (we paid for a nice ocean view room and instead got an ugly view of a construction site). The driver of the shuttle who took us to Main Street was telling us how much nicer the Hyatt down the street is (next time I'll stay there!).
The manager was awesome!!! So understanding and helpful The pictures did not show what the hotel looks like whatsoever. The lobby and facilities were extremely outdated, although the room was nice. The poolside service was awful-- we asked for water and he brought us bottles water and was going to charge us something like $5 per bottle so I asked for a cup of water instead, which he said they don't serve because "it tastes bad." But he served it to the person next to us. I then went to the bar and got a cup of water. The bartender was also very nice and accomadating!
Staff was friendly The hot tub was closed the entire time. The gym was closed for one of the 3 days we were there. Valet parking is $35/day extra, bike rentals extra...no amenities and not cheap!!!
Unter dem Durchschnitt Service Das Zimmer hatte einen komischen Geruch. Fragte an der Rezeption um mein Zimmer zu ändern, sie sagten, das könnten sie nicht. Man sagte mir, dass ich ein Upgrade bräuchte und den Preisunterschied zahlen müsste. Reinigungsservice reinigte leere Zimmer um 10 Uhr, als wir versucht haben zu schlafen. 32 $ pro Nacht Parken in einem Bereich, wo es sollte frei sein sollte. es gibt bessere Möglichkeiten. bestimmt nicht wieder.
$ 32/Nacht obligatorisch Valet Parken ist lächerlich. Davon abgesehen, schönes Hotel.
Die Matratze war bequem. Nicht selbst parken. Parkservice $32 aber nur die Hälfte für Hybridfahrzeuge.
Location was good; close to restaurants/shopping Ample garage parking Plumbing was poor; Toilet not flushing, sink not draining Distinctive odor to room A/C ran on high cool all night but never got room comfortable
Decor location free parking Bar wasn't open in time toilet seat was broken
Nothing stands out, sorry. - Ice machine close to room was not working, leaking/dripping water at the connection. - The carpeting throughout room and hallways was horrendous. Huge stains throughout and sticky to walk on. Sadly Motel 6 would have been an upgrade for a 1/4 of the price, I was very disappointed. - Room smelled of filth. - I will not be using your Motel in the Future, from what I saw, you're very comfortable doing business in this the manner. Sadly I don't see you changing.
Location There were cockroaches in the bathroom, the tub did not drain for a long time after a shower [gross]. Also water leaked in the bathroom when the neighbors took a shower!
It seems like they remodeled hotel but ALOT of shortcuts where taken. It was OK, I needs improvement.
Based on some of the other recent reviews I read, I asked for a room higher up in the hotel, and we were on the sixth floor. The room was nicely refurbished with mid-line furniture, good paint, everything clean. Never saw a cockroach, like some other folks have reported. The front-desk and maintenance staff were very nice and eager to serve. All of my requests were handled quickly and professionally. There is plenty of free parking. The mall and Costco are a short walk away, with quick access to the 405. The price was right. Saturday night a lot of young couples in semi-formal attire were staying at the hotel, and I had to ride the elevator with a drunk girl. Young folk were knocking on each other's doors late at night. that said, it wasn't too disruptive - just an annoyance. It cheapened the experience of staying there - made it seem like a flop-house for the young folk. The TV from the next room was audible through the wall.
Nice facility with amazing staff. The food was unforgettable and we will be back just to eat. I will be referring my clients to your hotel! Just a few points are keeping this hotel from truly being a 5 star hotel. Paint touch ups throughout. Robes to go with the slippers in the rooms, and better executed bathroom upgrades. The counter front didn't match up with the counter and both were extremely low. For the money, your hotel is GREAT!!!!
Spa was green, sheets had stains even when we ask for fresh sheets they had stains.
Location and shuttle service No drainplugs in tub or sink, leaky tub faucet, damaged walls and window shade, poor qualty sheets, got only 2 towels - had to call for more- even tho we registered as 2 adults and 2 children, shuttle was not scheduled even tho we called a week in advance to make that reservation, difficult to understand some front desk staff. I expected better quality for the price. Won't stay here again.
The manager XU is great person, very professional Customer service, wifi not avalible, not clean
The lobby was nice. Room fire alarm had no battery so it wasn't working. Not even a kitchen microwave to use and with no mini fridge, any food we had left over (expensive or not) went to waste, no complimentary breakfast, room key stopped working second day, they put us (a family with 2 young kids) on a floor where there were roomed young adults who ran around naked and behaving sexually in the elevator all the time, the staff didn't offer us the option of a suitcase roller even after seeing us go back and forth from outside to elevator (4x) with suitcases while holding an infant.