The manager was awesome!!! So understanding and helpful The pictures did not show what the hotel looks like whatsoever. The lobby and facilities were extremely outdated, although the room was nice. The poolside service was awful-- we asked for water and he brought us bottles water and was going to charge us something like $5 per bottle so I asked for a cup of water instead, which he said they don't serve because "it tastes bad." But he served it to the person next to us. I then went to the bar and got a cup of water. The bartender was also very nice and accomadating!
Staff was friendly The hot tub was closed the entire time. The gym was closed for one of the 3 days we were there. Valet parking is $35/day extra, bike rentals extra...no amenities and not cheap!!!
The hotel's proximity to the beach is great. They have a wonderful restaurant with ocean views--very nice. The walls are paper thin--you can hear everything from people talking to dogs barking (it's a pet friendly hotel). Also, the fridge in the room would start buzzing every hour and wake us up. The staff was not very polite when we asked if we could switch rooms (we paid for a nice ocean view room and instead got an ugly view of a construction site). The driver of the shuttle who took us to Main Street was telling us how much nicer the Hyatt down the street is (next time I'll stay there!).
The staff made it for us. They were accommodating, attentive, and courteous. The location is walking distance to many shops, eateries, and beach. Pets are allowed and not charged excessively. The rooms are clean Euro style. I was thought we were getting a hotel on the beach but it was across the street. When I called to check on the reservation I made a remark what a great deal it was $ wise for a hotel room on the beach and I was never informed that it was not on the beach. The booking reservations department misinformed us on pet rules on the beach.
Loved the bathroom and bed, the two most important areas for me when I travel. I upgraded my room once I arrived and my room had a great patio/balcony with two outdoor loungers and a table with 4 chairs, allowing for entertaining friends outside instead of in the room. I wasn't crazy about the "pet friendly" policy since I'm not a dog fan, but it wasn't really a problem.
I feel this hotel is setting the new standard for V.I.P.
We enjoyed our stay in your hotel. Your accomodations were excellent and your staff were very courtious and helpful. You need to provide more staff during heavy check out times such as Sunday before noon.
location, location, location no
It's clean, great location, reasonable price. the staff was overly accommodating & wonderful. all staff members acknowledged me in hallways, valet, etc. etc. I didn't think the quality of food at zamzala (?) was that great but wouldn't keep me from returning.
Close to the action, new, modern look. They lie about having bathtubs, turndown service, etc.
Huntington Beach downtown area was nice, close & convenient. Poor lighting in room and bathroom/ no fan in bathroom.
Shopping and dining. Absolutely no complaints at all! By far, the best hotel we have ever stayed at. Not only have we stayed in 4 Star hotels, I've also worked for one and they could not compare to the excellent service we received from the Shorebreak!
Easy access to the seashore and beautiful view of the Pacific Coast Line from the room. NO
Probably the most excellent staff at any Hyatt, I have ever stayed. It was my daughter's 9th birthday and they made her feel like a million bucks. Send a card to the room signed my more staff members than I have family. The pools are great. The water slides are even better and the beach is clean and well-maintained. I will be coming back.
Beach front location. Not worth it, deluxe king $536 was dated and noisy on the ground floor. Lots of extra charges - rest fee $25, valet $36, breakfast allowance $75, if two people take the buffet and have a coffee each that's already over the $75 allowance! Rude, defensive front desk. Very unimpressed.
Great location with everything you could ever want in a resort hotel.
The hotel was very accommodating and the staff was nice. They had all the amenities from beech crushers to surf boards. The kids had fun in the pools and roasting marshmallows. All around great time!!!! The long walk to the room from the lobby!
Loved the pools and access to so many things around the hotel The smoke detectors went off at 3:15 am in both the hallway and 1 of our 2 room suite! A neighbor then began yelling at someone else about having a cigarette. We even had to change from our original room due to the lingering smell of smoke from previous guests.
The breakfast was good, rooms were very nice,clean Parking sucks, only one elevator
The most comfortable bed and wonderful pillows
We love the location and the friendly staff. Our shower was clogged and never drained properly
It was very clean and we also liked that it had a microwave and fridge.
The location next to the Naval Weapons Station, Boeing facilities, and the city of Seal Beach. The smell and the facilities seemed a little run down.
It was close to my house during my termite tenting... Too much noise all night. People running down the halls and taking showers at all hours of the night. The electricity and phone went off for over an hour and no one came to check on me or ask if I needed anything. It was extremely inconvenient. I was not offered an apology and when I asked what they planned on as a compensation for the inconvenience I was told that I would be called and it would be taken care of. I was not called. Very poor staff and poor management . I would never stay at this hotel or any under the same name.. The tub was gross and not cleaned...I had to clean it before I used it...the microwave sparked when I tried to pop popcorn that they gave me. All on all it was an awful experience.