The room was very nice. Spacious with nice amenities. The free cocktail hour was okay and the complimentary buffet breakfast was awesome. I asked why the pool was closed and the employee said, "Some kid barfed in the pool earlier today". Perhaps some training on how to communicate with the public is in order. Although I did appreciate the girl's honesty.
The size of the suite. The breakfast had a nice assortment of foods to choose from We had been there before, several times. The lobby is boring and doesn't have that elegant feel. The coast grill is the same as the lobby. We were in bldg. 2, no signs telling you were the elevator is, and our room, 310, is on the other side of the bldg. with no elevator near by. We will NOT go back to this property. It looks like the hotel is going under.
Almost everything was great We had plumbing issues in our room and we were not able to put have movies
Beach is beautiful, private. Open bar for 2 hours! Decent food free breakfast helpful, friendly staff Bike rentals!
The friendliness of the staff was above par. The room had a refrigerator and microwave, the front desk had a small store area, which I used quite frequently. The fire pit outside on the patio was a nice touch. The kitchen staff was so friendly and the food quality and variety was awesome. The location was nice, as it was close to the beach, and not too far away behind the hotel was a marina so you could see the boats coming and going. The room carpet was extremely dirty. My wife and I never went barefoot anywhere except in the room, and when we took a shower, we practically stained the tub with the amount of blackness that was coming off our feet.
The front desk was extremely nice and helpful. I fell in love with my room. The view was unbelievable for the price! I only paid $345 for three nights with a marina view. I am very satisfied. Loud guests, constant loud door slams, thin walls
The rooms were good sized. The breakfast time went late, which was convenient. For a newer hotel, they don't seem to be keeping up on the maintenance very well.
Very nice, clean and quiet. Though our room faced the freeway on a busy Friday afternoon, we didn't hear any of that noise. Will stay here again when traveling through Ventura County.
The girl who helped us check in was nice. The bed was super comfy, very nice location as well I did not like how there were about 3 employees at the front desk, not doing anything. A supervisor even came out and she was talking to one of the employees instead of helping us check into our room. There was a very big moth in the room (crazy right?) and that seems dirty to me. When we were leaving, not once did the girl at the front desk ask how our stay was when I asked her if we needed to check out before we left.. But whatever I guess.. People just don't have great customer service
Clean. Very friendly and helpful staff. Comfortable room and beds. Pillows were too puffy:)
the food was good I went for an escape from my busy life - I wanted to sleep and relax. The AC unit was so loud and clunky it woke me up every time it turned on. The walls were thin so I was woken up early by people passing in the hall as well as the people in the room next door. I tried to go back to bed after the breakfast, but the housekeeping was vacuuming in nearby rooms so again, too noisy to sleep. It was disappointing and the bed wasn't even very comfortable
Rooms were on the small side, but still cozy. A comfortable bed and hot shower with neutragena bath products was nice The workers at the front desk could you a tremendous amount of improvement.
Clean, nice big TV, good wifi. Walls are thin. I can hear people walking in the room above, and noises from the neighbor room.
Very clean and up to date room. Great value for the price. Location is convenient to Heritage Square and a quick drive to the beach and Channel Islands area. Would definitely stay again if I'm in this area.
We stayed just for one night but the room was clean and very welcoming.The bed was very comfy. And for that price it was agood stray. Tobe honest, nothing!
Location was central to sights. Walls are thin so I could hear television etc from room next door.
Sehr freundlicher Empfang und aufmerksame Betreuung. Eigeninitiativ wurde die für unsere fünfköpfige Familie beste Konstellation (verbundene Doppelzimmer mit zwei Queensize-Betten angeboten. Auch der Wunsch nach ruhigen Zimmern und late Checkout wurde berücksichtigt. Swimmingpool sehr sauber und liebevoll angelegt. Ein Schiebefenster ließ sich nur provisorisch verschließenDie dem Highway zugewandten Zimmer sind relativ laut. Empfehlung: Zimmer zum Innenhof/ Swimmingpool