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Walking distance to downtown San jose & Staff was great
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
I liked that it was downtown close to bars, clubs and restaurants.
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Rooms Staff at the door
It was great! My boyfriend and I were travelling and needed a nice place to stay but didn't want to break the bank. This was a great choice. Such a highly rated hotel, and yet for less than $200 a night. I will definitely come again next time we are back in the area. One of the few downsides was our room placement. It was at the bottom floor and so you could see the cars parked right outside your window. A bit annoying when you're trying to have some privacy, but I just pulled the curtains down. Also our booking was pretty last-minute so I can't complain about where we were put. The other downside was that our lamps were unplugged when we came in, so we were confused as to why the lights weren't working, the floor lamp shade was crooked and bent as well. These are just minor aesthetic downsides however. Our stay was great overall and the style of the hotel in general is very modern and I loved it.
My family has stayed at this location on several occasions. It's a great central location for the bay area. Very relaxing, modern, accommodating and friendly. I always look forward to a weekend at the Aloft:)
Extremely clean and welcoming! The room service robot made my stay worth it. Everything was great.
fashion design. final bill (invoice) let me confused because they charged the deposirt, but after their GM explained, that's ok
Beds were super comfortable. The place was clean. Presented with contemporary features and furnishings. Check in/out was quick and painless. Efforts were made to stay as green as possible.the staff was super helpful and available for anything we needed. Nothing to report here.
Very comfortable and luxorious look to the hotel. Enjoyed my stay very much. The hotel did not find my reservation but they were able to accomodate me.
Comfortable rooms, friendly staff, reasonable price Hotel location
There were several minor maintenance items such as worn painted surfaces and light fixtures that needed attention but not enough to affect my stay which overall was great.
Loved the staff very friendly and helpful. Rooms were perfect for the amount spent. Very relaxing environment and easy to get to from the airport.
Loved the styling of the room and its amenities
No mini refrigerator in the room and no vent in the bathrooms.
Nice and clean room polite staff No free breakfast
I like the staff at the hotel as well as the accommodations. The hotel in general seems to be a bit on the older side and wasn't as modern as some of the other Double Tree hotels I have stayed at. The facilities need updating
The bed was comfy There was black dirt and grime in the shower. They were not apologetic when I called. They said they would send housekeeping. Housekeeping never arrived.
There was a live band playing in the lounge until 1 am. There was no physical buffer (walls separating the open air of lobby and lounge from where the rooms are located) between our room and the music other than our thin door. The music was deafening inside our room and kept us and our baby awake until it stopped at 1 am. Having to be up at 5:30 the next morning for the purpose of our trip was miserable on 4.5 hours of sleep.
I liked the staff at the hotel. The staff were helpful and accomodating. Never is there an issue while staying at this hotel. The hotel seems old and not all rooms are quite up to date in regards to being a true Doubletree hotel.
I loved this hotel. I would recommend it to anyone.
I really enjoyed the customer service of all the staff. I have no complaints. Marriot is simply the best and I will be definitely coming back.
We liked: Grand entrance Large heated pool Cleanliness Comfortable bed Nice Decour Amazing sofa Great TV and alarm Spacious bathroom Nice water pressure Had an iron and a hair dryer Coffee maker was a Kouereg Nothing
Probably the best hotel option in Newark. Highly recommend for short stays. The elevator took awhile.
The lobby was awesome but deceiving the rooms were not half as nice. Sheets were dirty and soiled. Room was not properly cleaned or updated. The lobby was awesome but deceiving the rooms were not half as nice. Sheets were dirty and soiled. Room was not properly cleaned or updated.
everything is great !!
Rooms were very nice. Newly remodeled. We had a room right behind the elevator which worried me but never heard any noise from it. Nothing negative to report.
Clean, quiet room. Amazing breakfast. Probably the best hotel breakfast I've had. No.
When entering my room I discovered a cockroach on the ceiling. Got a new room 2 lights didn't work and then I had to get a 3rd room. Terrible experience!
This guest did not leave comments about this hotel.
this worked out fine for my quick business trip No complaints. usual breakfast stuff.
This guest did not leave comments about this hotel.
The location.. The breakfast was nasty! The only good thing was the fresh waffles that you get to make yourself.
The front desk clerk where very nice and the hotel was very clean and breakfast was excellent. Not really
The cleanliness; the room; the late check out (12pm) and the availability of the room with a late night check in. The front office manager was a bit condescending and responded with transparent rudeness to some inquiries. She was nice but her personality gave away her apathy in assisting sometimes. This was unnecessary and unfortunate.
Front desk clerks were very helpful each time I walked up or called with questions. Visited on Halloween night and they gave a place locally to check out. Fantastic! The fart fan in the bathroom does not shut off. There is no switch, meaning it stays on all day/night. Not great for a light sleeper like myself, but made due by closing the bathroom door.
it was peaceful and clean