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The location was very nice! Close to the freeway and downtown area!! Our shower leaked and caused us to have to use the towels to mop up the water. When checking out, I notified the front desk clerk who didn't seem to care.
Just a motel room, no restaurant, rooms need upgrading. Found a candy wrapper on the floor when we checked it, was still there on the second day. Ice buckets do not have a plastic bag (like EVERY other motel I have stayed at). They don't supply them.
Newly renovated. Clean. Beautiful area Not that I didnt like it but the check in time. Cant check in after 1030p
Location was good to walk into Los Gatos, price seemed a little high. Price for what we got.
Cleanliness!! Very friendly staff. Definitely would stay again! There was only one partial roll of toilet paper in the room and a box of tissue with two tissues left. When arriving after driving some distance it is important to have enough toilet paper.
For the area, it was a reasonable cost. Was comfortable and clean. Desk clerk was very nice. Other than computer issues described below, the hotel was fine for short stay. Computer system went down and they did not have a back-up plan to check people in, thus we were not able to get into our rooms for an extended time. A guest had to offer a temporary solution which they eventually followed. Room internet access difficult.
Perfect location. Very clean. welcome staff. great restaurant locate on hotel site.
The hotel had recently been renovated and everything was updated, clean, and fresh. Nice beds, good linens, nice décor.
The location and the affordability. It was old, the curtains were well past their prime. The rooms were right out of the 80's. It was clean though.
Hotel was recently renovated, almost like new. It's close to Los Gatos but a very quiet location. Complimentary breakfast was served at a new restaurant next to the hotel, very nice.
The hotel is conveniently located for car access to Santana Row and the Valley Fair Shopping Mall and has onsite parking facilities. The room was nice and comfortable but nothing fancy. We stayed there as we wanted to be close to the shopping areas.
The beds were uncomfortable..hard pellows and not a comfortable matress. The tv and dvd player were both borken..repoted to staff and they were unable to do anything. Also the almost 200 dollar hold on my card was not expected.
Although we arrived late in the evening (about 10:30), we were greeted by the upbeat and friendly front desk staff, who quickly took care of checking us in. Not long after we got into our room, we received a call to check that all was well. We requested extra towels and they arrived in less than 10 minutes. The beds, pillows and bedding were 1st class and very comfortable. Our room was quiet and nicely appointed.
Proximity to buisiness event; quiet Resturant not open
Location was perfect for us and the place is warm and attractive with a very professional and helpful staff.
safe location,easy to acces free ways,excellent families restaurant next door of Hotel I have no complain.
Nice rooms and very friendly staff
Staff was fantastic and the hotel was very nice
yes there were a lot of noise during the night (of other guests)
Very well situated place in the center of Silicon Valley. At least, the "Club Level" is of very high quality considering the price of the room. At the hotel itself, the dining service is not top-grade but sufficient. Anyway, the place is rounded by lot of restaurants.
I just wish we had booked a longer stay!!!! Beautiful and luxurious, excellent service and amenities, and the beds were SO COMFORTABLE!!!!
Nice lobby, friendly hotel stuff, nice eniroment too old, breakfast food is not good, waiter offered a baby sit to us, but no seat belt and my 2 year old son felt down from the chair to the ground, furtunately no hurt. There are very limited shopping and restaraut choices in less than 10 minutes driving. Not convenient to move luggages to room.
The Valencia Hotel is one of my all time favourite hotels. the location is excellent, priced competitively and the staff are friendly and helpful. Great service!
Very comfortable room. Close to shopping and great food.
Fun location, great vibe, beautiful common areas and outdoor living space. Wonderful breakfast included with room. Called to confirm pool was open (November) with beverage service, were told it was and that someone would come out to offer us drinks. Nobody ever came for 3 hours.
Staycation Paradse... Ran away Halloween night... Great food drinks and security keep fun a perfect balance
Great hot tub and pool in a convenient location right in Santana row. Spacious rooms, well furnished and decorated. A welcome respite from Silicon Valley. N/a
the cleanliness and uniqueness of the room and facility
Convenient location, rooms are spacious Staff who were responsible for room service, hotel operator on phone were outright rude