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Jessie from the bar was great, makes tasty hand crafted margaritas. Bell boys and housekeeping were very friendly. When I called reservations, the guy was not helpful or accommodating (when there was a mistake on our reservation). Although, I did book via a third party, he was not willing to resolve or help with it. Personally, hotels should not work via third parties (like Kayak) if they cannot resolve a problem. Makes a hotel and their staff look bad. And could ruin a vacation for a family, couple, group of friends.
location, staff the noise from different parties was horrible
2nd floor room had a view of HVAC system. Worst view ever.
The room smelled terrible and everything seemed really old. The train waking me up 2x's during the night was terrible.
Beautiful views and great staff. Next to both freeway AND Amtrak train
LOVED THE FRONT AREA WITH FIREPIT VIEW FROM ROOM nOISE FROM NEXT ROOM
Great ocean view from the 8th floor!! Staff was very friendly. We were very comfortable! The floor was quiet. We booked through KAYAK and we're very pleased.
Dont have to break the bank to get a killer ocean view room. Clean, fast and friendly staff.
The view was fantastic. They should include the parking fees in the cost to stay at the hotel. $12 a day is ridiculous.
Loved that they had surf racks in the bell closet! The staff was helpful and responsive to complaints. The location is wonderful and I believe all rooms have a view of the ocean (we didn't pay extra for that). For the price, I expected this hotel to be MUCH nicer. It is very average and the bathrooms are sorely outdated. It was also very annoying that they charge $12/night for parking but their parking lot is tiny and you will probably have to park at the structure next door. If you do park in their lot, make sure you use the validation correctly or it won't let you out! We were trying to leave for a wedding and had to go back inside the hotel because the validation wouldn't let us out. Ultimately they comped my parking due to the fiasco which was appreciated, but beware!
view of ocean, nice bar Didn't tell me no restaurant (under construction)
Great location and free breakfast. Very minor but tight parking spaces in the lot.
Desperately need renovations. How can this property keep the Country Inn flag?
Great breakfast, abundant water in shower, large room, conveniently located. Quick response to fix a problem. A bit run down. Only usa today in am
Great prices. Clean rooms. Way better than I expected. Rooms recently remodeled. Flat screen tv. Very updated bathrooms. Simple but totally worth it for a single night stay. Very friendly staff!!
Breakfast setup is excellent, a great value. Happy hour is nice too. Big negative is the poor internet signal. The rooms are a bit dated, the hotel needs an update.
Great breakfast for value hotel, friendly staff. We visited on holiday; hotel would be better for business/work travel. Aging property, needs maintenance, especially carpet.
every one was very nice I really like this hotel....It just needs a little pick me up to modernize it....
Perfect. Will definitely stay there again. Breakfast was excellent. Curtains are see through. Not that big of a deal just saying.
Awful smell outside and tap water - sewer smell. Older hotel, was disappointing. Staff = great!
Very friendly staff Room smelled a little stale, but was very comfortable. Have stayed at comparable hotels in similar areas for a lot less than $178 a night.
Convenient, nice harbor, happy restaurant open for Xmas. Long hall way on 2nd floor running kids; Luke warm jacuzi
Close to the hsrbor with view of some boats. Room felt freshly remodeled. Shower was great. Tv had a menu where you could jump channels but no program descriptions. Jacuzzi was worth it. Surprised with a $10 overnight parking charge.
Clean room & friendly staff no view
Free breakfast with all the fixins. Close to main street. Inside lobby had a fresh 60s vibe. The rooms looked redone. Outside parking lot and face of hotel looking very rundown and tired. I don't feel like I got what I paid for. Could have gone to the motel 6 and paid a lot less. Plus some unsavory folk lurking about.
Walking distance to downtown Some questionable people hanging around outside
Clean and comfortable
Room was nice and spacious for my family. Excellent location from beach and downtown area. Excellent value
Room looked like it was recently remodeled. Room was located next to train tracks. Didn't notice at night but In the evening.
Remote controlled air was wonderful. Very comfortable mattress!! Best sleep I've ever had in a hotel. Construction was underway at the hotel so we had to park far away. The food was ok.
friendly, helpful staff....especially Alice!
Best Western Inn was a great place to stay for get-away weekend. The whole staff was friendly and also very helpful with giving tips for where to go during our stay.
The room was clean and appeared recently renovated. I liked the microwave and refrigerator in the room. Breakfast was a plus. I heard the train both nights as I arrived at the hotel, but not while I was in my room.
Liked that it was close to what we were doing Didn't like the $75.00 incidental fee that the hotel charged that wasn't mentioned until I checked in
Great staff, breakfast included clean. plenty of parking. Overall a pleasant stay. Great value for your traveling dollar. I would stay there again. The internet! Oh. my. god. it was slow! Practically useless. I had to use my iPhone as a mobile hotspot to get decent internet. Used Speedtest.net to get the numbers: 0.28 Mbps down / 0.10 Mbps up with a ping of 31ms. Strong wi-fi signal, though. Notified the staff, so hopefully they will have it fixed soon.
Close to the freeway and great value for the money. Nothing fun to do within walking distance.
Clean, with no apparent flaws, except for what I listed. The rooms were tight when I arrived. When I opened the room, a stale smell of smoke greeted me. I looked at the TV cabinet and saw an ashtray. I lived with it knowing how full it was. Upon leaving I asked the front desk staff whether this room had ever been used for smoking. She replied "no, but I would give you credit to your account, but you booked though Kayak and we cannot help you". This was the frustrating part.
I like the friendly people at the lobby n the room were clean I would defenaly would stay again at this hotel Nothing bad yo ssy
Once we finally got the room we paid for, it was spacious and clean. And it's dog friendly. The staff was friendly and accommodating. They didn't have the room we booked when we arrived, so we were put into a terrible double that they claimed was non-smoking but smelled strongly of smoke (and was wedged between nonsmoking rooms). The beds were canoes and the pillows were equally uncomfortable. The poor girl handling reception was apparently the only employee working at the time and the check-in line was several families strong. I had to return to the front desk because the first two sets of key cards completely didn't work. While the staff was great, they were definitely overworked. The whole place seemed mismanaged.