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Rooms Staff at the door
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
I liked that it was downtown close to bars, clubs and restaurants.
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Walking distance to downtown San jose & Staff was great
Awesome selection of breakfast food and nice outdoor area with a pool table!
The pool area is absolutely beautiful and my double room was quite spacious and comfortable. They really do well with the little things. The location was very central to my business reason for staying.
Everything...happy hour; great breakfast No light switches near the bed
Very nice hotel in a great area. For the gym they are affiliated with the YMCA which was amazing. Will definitely stay here again
Comfortable, clean double queen room with separate sitting room Large screen TV in both rooms 2 sinks, large bathroom Fully stocked & locked beverage fridge & basket of snacks Decent complimentary breakfast Excellent location & why access Decent price; booked through KAYAK.com Hot tub/pool - large, clean & fun. Although closing is documented as 10pm, we were very quiet and the hotel staff did not bother us...we stayed in hot tub till 11pm. Major issue: HOUSEKEEPING DID NOT CLEAN MY ROOM. I had organized the room specifically to help housekeeping do an efficient job and needed all new towels and stuff...but returned at 6pm to a (still) dirty room. Called front desk (housekeeping closed by then) and they brought up 2 towels and new soap. You know, "I'm sorry" just doesn't cut it. Refused to let me have a couple of snacks for free as compensation. Pretty 'cheap.' Bad customer satisfaction handling. Pool/hot tub should close at 11pm, not 10.
Happy Hour, large room, relatively good wireless internet, better than average breakfast, comfortable bed. Phone didn't work, no easily accessible bedside lamp, carpet could be replaced.
Rooms are very well kept and the beds very comfortable. Clean, spacious bathroom. Breakfast was included, not a ton of options, but tasty. There was also a happy hour on one of the nights we were there, which was surprising and very nice after a long day of driving. Facilities a little outdated, you can tell that the hotel is not new. Rooms are a little dark. Very slow elevator.
Nice failities Needs a hot tub/pool
Friendliness and helpfullness of front desk. Housekeeping did not show up 2 of 4 days, even with complaints. I notified them that I would be out of the room from 6am until noon while I had dialysis and would need to sleep all Wednesday and Friday afternoons. No action, not even clean towels!
Staff goes above and beyond. Even the maids ask how you're doing and tell you to have a great day.
Great place to stay while we visited family. It provided a quiet retreat, with a comfortable bed, sofa, desk, and a luxurious shower. Friendly staff, free parking, and cool style rounded out our experience. Nothing.
The room and the hotel overall The loud music at the reception... It was a litto disturbing to check-in and talking to the teceptionist while the music was playing
The whole idea of a business type of hotel room, plenty of outlets to plug my devices. Minimalist and modern with just the right ambience for comfort when it's time to sleep. That we were not able to stay longer because at the time the Hotel was booked for the week.
The bed was uncomfortable, my back was killing me when I woke up.
The room was large and immaculate. The gym was better than most hotel gyms. Everything loowed clean and new, and breakfast was tasty and reasonably priced. The staff were extremely helpful. Best hotel of our trip so far. The laundry facilities were too small for such a large hotel. There were two people waiting when I went, so we had to look for an alternative.