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Nice failities Needs a hot tub/pool
Friendliness and helpfullness of front desk. Housekeeping did not show up 2 of 4 days, even with complaints. I notified them that I would be out of the room from 6am until noon while I had dialysis and would need to sleep all Wednesday and Friday afternoons. No action, not even clean towels!
Staff was fantastic and the hotel was very nice
Location was perfect for us and the place is warm and attractive with a very professional and helpful staff.
Proximity to buisiness event; quiet Resturant not open
Very well situated place in the center of Silicon Valley. At least, the "Club Level" is of very high quality considering the price of the room. At the hotel itself, the dining service is not top-grade but sufficient. Anyway, the place is rounded by lot of restaurants.
safe location,easy to acces free ways,excellent families restaurant next door of Hotel I have no complain.
The hotel is conveniently located for car access to Santana Row and the Valley Fair Shopping Mall and has onsite parking facilities. The room was nice and comfortable but nothing fancy. We stayed there as we wanted to be close to the shopping areas.
yes there were a lot of noise during the night (of other guests)
Nice rooms and very friendly staff
The beds were uncomfortable..hard pellows and not a comfortable matress. The tv and dvd player were both borken..repoted to staff and they were unable to do anything. Also the almost 200 dollar hold on my card was not expected.
Although we arrived late in the evening (about 10:30), we were greeted by the upbeat and friendly front desk staff, who quickly took care of checking us in. Not long after we got into our room, we received a call to check that all was well. We requested extra towels and they arrived in less than 10 minutes. The beds, pillows and bedding were 1st class and very comfortable. Our room was quiet and nicely appointed.
The room was large and immaculate. The gym was better than most hotel gyms. Everything loowed clean and new, and breakfast was tasty and reasonably priced. The staff were extremely helpful. Best hotel of our trip so far. The laundry facilities were too small for such a large hotel. There were two people waiting when I went, so we had to look for an alternative.
Great value. Nice staff. Excellent value for the price! Everything met or exceeded my expectations.
We felt really comfortable
Good for price not to many ammenties The noise how small the rooms were. Only two double or king with a sofa bed, My daughter had to sleep on the sofa bed and it was very uncomfortable. It was very noisy. I asked for a room that was not facing the road and she said I will the best I can. Well it was so bad that I didn't sleep. Definitely a business hotel.
The staff would not try to help guests, rather just "do" their job Very bad experience interacting with the staff. Inconsistent information among them to guests, got misled, and they were not helping at all. Disappointed.
Friendly staff. Good room. Modern, kitschy design. Hallways felt a little dreary. Same with the breakfast room.
The front desk people are really nice and helpful. Their staff seems to know what they are doing and genuinely care to accommodate you.
Staff was very helpful. Hotel was overbooked, but they arranged another hotel, gave a voucher for an extra night and a small gift bag and paid for the transport to my business meeting (since I couldn't use their shuttle).
The staff was very friendly and the hotel facilities were very nice. The bed was extremely comfortable and the favorite part of my stay!
I especially liked the hi-fi Lounge on our floor. Great place to sit and read when getting up early. Very relaxing.
The tootsie rolls at the front desk, the effort to try and turn a very basic hotel into something a little more via small things like stocking the fridge with a few beverages that you could purchase was a nice effort. While the breakfast may be basic, I thought the steamed rice, fresh pineapples and papaya juice helped make it feel more special than a run-of-the-mill hotel. If you can't change the architecture, you can add little touches, which they did. The fruit infused water was nice too. Staff was great. While we were there they offered fresh-made guac for a small fee during the evening hours--totally unexpected.
Convenient location and easygoing staff. Room 100 is adjacent to the laundry, the lobby, and the breakfast room. It is the only room in the hotel like this. It sees constant noise until 1am and beginning again at 5am. Charging (after taxes) roughly 300/night for such a room is an embarrassment for any hotel, not least a business hotel for commuters. More professionalism please!