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Wonderful experience at this hotel, very friendly staff who goes above and beyond for their guest. Their level od hospitality is what you would expect at a 5 star hotel, we were very impressed!! Very good attention to detail
I love this hotel it's my favorite Everything was perfection
all i like the service and the food was great nothing
The staff was friendly and, for the most part, helpfull except what is described below. The free warm cookies were just terrific. This hotel is beginning to show it's age. Several (4) minor issues were reported to the staff and only one was resolved. In addition, the billing was excessive and we had to correct it before we checked out.
Good exercise facility, good location for me (close to the company I visit). Self-parking is nice. Many hotels in this area have the "hidden fee" of parking charges, up to $30 per night. Where to begin. First off, the hotel is getting very old. The rooms are fundamentally small compared to more modern hotels. To the point that the bathrooms are very small. The vanity is tiny, and the only place for towel storage is within the shower (at the back). Also, the mirror had some strange black stains on it. Second bad thing was the "view". My room was at room level for another part of the hotel, so when you opened the sliding door, you were actually on the roof. And the view (other than looking at roof) was a wall. Maybe a roof and a wall wouldn't have been too bad, but throw in the 4 or 5 satellite dishes and it was pretty unattractive. OK, so pull the blinds and keep them closed. Except here's the worst part of all... The A/C unit sounded like a small dump truck at idle and hardly cooled at all. So to keep the room tolerable, I had to open the sliding glass door. But because you could walk in right off the roof, I had to close it every time I left the room, and then the room got hot and stuffy. I'm an HHonors member, and I try to be loyal to Hilton branded hotels, but this one makes it tough.
The staff was friendly, attentive and knowledgeable about the area. Room was very clean. Bedding was very comfortable. Room service was fast and surprisingly affordable. Hotel is next to shopping, dining, movies and short drive to the beach. N/A