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The location was nice for what I needed and the cleaning staff delivered anything we asked for quickly and were very friendly. The manager has absolutely no customer service skills. I was charged an extra night that I did not use and she REFUSED to speak to me about the charge. I understand if I did something wrong but at least have the customer appreciation to talk to me. There was a clog in our shower from hair. Another group's shower knob freely spun so they were unable to change the temperature of their showers. I won't stay at a Ramada Inn again.
Everything was as advertised. Great location and friendly staff.
Get longer curtains.
Free breakfast, nice staff. The surrounding rooms were loud. There was no pool or gym. Cleaning wasn't done everyday.
Clean Quiet Easy check in and out No ice machine on each floor. It was hidden in a weird looking garage next to the lobby. Uncomfortable towels Limited breakfast items, should be more than just cheap bread, frozen waffles and 2 kinds of cereals The hallway smells bad There are exactly one table and 2 chairs in the office for breakfast. I didnt have anywhere to sit down. Creepy looking staff in the morning.
The bed was comfortable, check in was easy and it was accessible to shops. The toilet was a bit clogged.
Excellent service and clean rooms. Also free self parking.
Hotel was convenient to LAX. Like the openness of the room with balcony. Room was very clean and facilities good. Also lobby had a nice open, bright and fresh feel to it. Found the reception staff to be quite mediocre. Didn't go out of their way to be helpful, both at check-in and check-out.
We had been assigned a room in the lower tower... Not sure is that my room is booked in a discount rate.
The staff was friendly, attentive and knowledgeable about the area. Room was very clean. Bedding was very comfortable. Room service was fast and surprisingly affordable. Hotel is next to shopping, dining, movies and short drive to the beach. N/A
The location was good and the facilities were OK. The staff was very good and friendly. As a Hilton member I did not expect to put in a room with the smallest bathroom I have ever stayed in at a Hilton Hotel. The bed was way to soft and I woke up with a terrible back pain. The room was number 310 and I would hope that Hilton members would get better treatment than I received.
The staff was friendly and, for the most part, helpfull except what is described below. The free warm cookies were just terrific. This hotel is beginning to show it's age. Several (4) minor issues were reported to the staff and only one was resolved. In addition, the billing was excessive and we had to correct it before we checked out.
I WOULD RECOMMEND THIS HOTEL TO ANY TRAVELER LOOKING FOR A GREAT HOTEL TO STAY AT A DECENT PRICE.
I loved the living room area with a bar, microwave, and refrigerator. The beds were excellent and comfortable - loved the bed spread. I didn't really like the shower it was hard to keep the curtain inside so a lot of water escaped outside toward the toilet. Maybe have a slightly higher shower rim instead of a low one or even a tub/shower combo?
I loved when I walked in the environment felt like I was in an expensive hotel. When we reached the room that's when everything surprised me. From when I unlocked the door. I loved the room set up. The couch with the chase attached. I fell in love with the beds it really made me feel like I spend so much on my room. I love the bathroom and kitchen area. Breakfast was great and the staff was eager to help. I will definetly come back over and over. Their was only one thing I did not like that when I was about to shower it had hair on the walls and on the floor.
The room was extremely small with hard mattresses that they said were queens but sure seemed like doubles. The pool was overfilled with chlorine every time my kids went to swim. Internet was free but so slow nothing wanted to load. I was in a non smoking room with my kids but the room right in front of us had like 2 or 3 adults and like 3-5 little kids and they would keep their door open and they smoked like chimneys. The smell filled the front area even with the wind and entered our room when we had to open the door. Staff was very friendly and helpful. Our Tv wasn't working and someone came immediately to fix it. During breakfast several staff wished me a happy mothers day and told us about their kids. if i was to recommend this hotel it would be for the great service these people gave NOT for the rooms.
I had a decent room, very clean and the staff was very friendly, parking was a problem due to the hotel been booked solid for a weeding, other than that I would recommend this hotel to anyone.
The Days Inn Torrance/Redondo Beach is a safe harbor in the storm of life.
I had friendly good service, real good breakfasts and was located in what appeared to be a good neighborhood.
My daughter and I stayed there 9 days. The pool was out of commission for 5 days. The a/c was noisy and the room needed alot of repairs. The only reason we stayed, was we were gone most of the time. Forget about a continental breakfast. Donuts, juice, coffee and cold cereal mostly. No place to sit more than 4 people and no trays to take anything back to the room.
the photos of the rooms show the ' preferred 'rooms, not those which you stay in when booking through the travel website. Please ensure that you are staying in the 'Tower Rooms ' when you book. The continental Breakfast was no more than donuts and cold cereal. The closest restraunt is a 'COCO'S' for breakfast, a ten minute drive south on the Pacific Coast hiway. As well, the pool chairs were all broken, only one chair was usable.
The staff at this hotel was very nice and accomodating, however, the hotel itself is rather rundown and sad. It rained the night I arrived, and when I woke up in the morning water was running down the wall in my room.
The outside of the hotel was run down, pot holes in the parking area etc. The inside was worse, tile chipping in the bathroom, the 'kitchenette' if you can call it that, looked awful, outdated and gross. The beds had OLD mattresses and the bedding was very outdated. My family didnt want to even use the shower that had a window in it, and the room looked like it had leaked, there was a slug on the wall. The ice machine didnt even work! I took several pics, if you want to see them. This survey only let me post 2.
WE HAVE STAYED AT SEVERAL HOTEL LOCATIONS, AND I KNOW THE 'DAYS INN' STANDARDS ARE NOT MET AT THIS HOTEL. WE WERE BOOKED INTO A VERY SMALL ROOM, WHERE THE DOOR HIT THE BED AND WOULDN'T OPEN ALL THE WAY. THE ROOM WAS INSIDE A CORRIDOR AND IT FELT LIKE WE WERE SENT INTO A JAIL CELL. ALTHOUGH THE ROOM LOOKED PRESENTABLE, WE STILL PURCHASED OUR OWN CLEANING PRODUCTS AND CLEANED THE BATH TUB, AS IT HAD MOLD ON THE NON SKID PAD AND DISINFECTED THE ROOM. WE SHORTENED OUR STAY BY ONE DAY,
The room I stayed in was run down. The swamp cooler didn't work, the sink was plugged and the carpet was stained and worn out.
its ok i guess the bed just needs to be changed its to old and the sink needs to be fixed because the water over flows but its a safe place to stay. fair price
When we arive the man who helps us was very frendly to help. He give use information where we can go next day. Beaches are nice and good to reach by car.