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Everything they seen we travel with kids and had a roll aesy bed in our room when we came back from dinner. Excellent service.
Easy Location. Moderately nice room. Unique layout. Nice Breakfast room. Plumbing fixtures in room loose. Internet not working, and not informed upon arrival. No hot meal items in breakfast selection. Even with discount, poor price value.
Easy access and Tilted Kilt was adjoining with indoor walkway. Bed was comfortable but no comforter so it was a little chilly at night. Nice sliding door dor patio access to let let outside. Moldy smell in hallways and room. Hot tub had been cemented over - photo on website outdated and misleading. Mouse in side entry area - the whole place was dismal and needs a renovation desperately. Receptionist said property is closing for the winter.
Easy access to the interstate. The front desk clerk was very friendly and helpful. Easy check in and out. The indoor water park was closed for remodeling. They state on their web sight that they have an outdoor pool. The pool was empty. The grounds around the building were very unkept. Is seems like they are operating on limited funds
The worst hotel that I have ever stayed in my 65 years! When I drove up to the hotel it looked like it was abanded, & waiting in the wrecking Ball. You have balls to charge $---- for this junk on a so called hotel. Not one of the photos on line was co
This guest did not leave comments about this hotel.
The location to the freeway to get to and from work. I found spiders in the bed. The room really needed some updating. We were told breakfast was at 6:30 and nothing would be served till 7:00
The room was decent and it was close to expressway. that is about it. Big disappointment with what was shown on website and what we walked in to. Entryways not secure- don't need keys to get in to side doors left us a bit uncomfortable. we were under the assumption the waterpark was open because it was listed as an amenity and even showed pictures. we were probably the only people staying in the huge resort because both arcade and waterpark closed. Outdoor pool didn't have water.
Most of the amenities listed were either out of order, or non existing. The on site restaurant was out of business, outdoor pool was empty and in total dis- repair. Elevator was out of order. This place is in desperate need of updating.
The room was very nice, comfy bed and pillows and we loved that there was a little patio outside our room with a little bench and chairs so we could enjoy the wooded view. Great breakfast too! It seemed a little dated and the outdoor pool was closed, but that didn't hamper our stay at all.
Curtains completely ripped Small rooms Tiny bed
Location Half the stuff they advertise was closed, alot of things didn't work, ac bathrooms etc
the view and the food. the beds,
Customer service was great from the front desk to the breakfast people. Our room was clean and comfortable. New GM was there to help the guest and gave us some information on the hotel history. Decor is not cookie cutter and interesting to look around. Good breakfast. A hotel map would be nice as you have to wander to find the pool and bar but it was cool looking at all the little special decor items Needs some updating and deep cleaning. Doors and carpet edges showing lack of care.
Nice place, spacious rooms , right on the river with a nice view out the windows in the room
The front desk was super in trying to alleviate all the problems we encounter upon arrival and in the next 2 hours. At one point in time this hotel was probably a wonderful hotel. It's past its prime now.
The views of the river are beautiful. Beautiful old woodwork in the reception area. Walking in, you can tell this resort was once something special but it hasn't been kept up. There is a strange juxtaposition of old and classy with new and tacky. The couches in both our rooms had holes and the stuffing was hanging out. The wallpaper was peeling off the walls. Other furniture as mismatched and old. They seem to be very short staffed so service was lacking. Breakfast food, though acceptable tasting, was empty more often than full.
I booked this hotel online using the pictures they showed of the property as the reason for booking. I was surprised when my wife and daughter arrived at the hotel and were afraid to exit the car to go in. They eventually did go inside and there were HOLES in the ceiling going down the hallway and several rooms were BOARDED up. They looked at the room and decided to go somewhere else. I called to cancel the reservation but they would NOT cancel the first night. They did refund the other 2 nights that I had paid. STAY AWAY FROM THIS PLACE. It is nasty and smells and they will not give you money back once you've booked. Totally disgusted!
Consulted Booking.com 1) The bathroom toilet was not working at all; 2) non shampoo and no conditioner in the room; 3) limited breakfast; location is the most positive feature of this inn.
Everything was wonderful, very courteous staff, breakfast was wonderful. The location is Awesome!!
The bed was comfortable, lobby was cool and funky. First room had a broken window and smelled bad! Continental breakfast included the worst "eggs" ever and rotten milk!
Nothing Dirty, foul smelling, in poor repair, seemed dangerous, badly in need of updating, river view obstructed, smelly, smelly, smelly, it was so bad that I called the booking company immediately upon entering my room to help me find a new hotel.
We enjoyed our stay very much , breakfast was very good .
The bed was great and the room was quiet. Great pizza place (Jerry's Pizza) just across the parking lot. Room was small, no place to sit except on the bed. Floor was dirty in spots.
The beds were mostly comfortable. The water was hot. Parking was close. I didn't smell any smoke in the room. There was not an iron, coffee maker or even enough towels in the room. If you rent a room for four people, you should not have to ask for a fourth towel. The smoking stations are right outside the doors, so you are but in the face with smoke as soon as you exit the room. Also, two vagrants were drinking under the mid stairwell.
Everything was great. Staff was super nice and helpful.
Clean and comfortable Only thing missing was free breakfast.
Loved that it was a clean quite place for the price. Didn't like that there was no mini fridge :(
Low cost, fresh, clean room Shower drain backup flooded room
The staff was very friendly and willing to help or answer any questions. The room was decent, fairly clean, decent size for 2 people. It was within decent distance of just about everything (mall, restauraunts, etc). The bed was hard, hurt my back and arms. The pillows were so soft though that you sank into them and they did not offer neck support. I found a toe nail in the bedding. The grab and go breakfast is not good. The muffins are so dry I couldn't even finish one.
Staff courteous, pleasant, helpful. Good housekeeping. Outdated appliances, bed covers, limited space in the lobby
New and clean room. Not setup for morning "on-the-go" breakfast and coffee as advertised. Once an item is gone (like coffee) it's gone.
Excellent job with interior of the room including sleep number beds. Difficulty with internet connection.
Staff was rude. Called regarding a noise complaint before we were able to put our bags down upon entering the room.
Very accommodating staff for early check in and early morning access to swimming pool. No
This guest did not leave comments about this hotel.
Great staff. Good location. Very nice room. The only problem was the TV that was having trouble with the cable connection. The CUBS were playing that night. Staff wanted to change our room but we declined since it was in the middle of the game.
Location and mattress. Complimentary breakfast should be included in the booking.
The staff at the front desk and bar were very friendly There was a soccer team with 20 little kids playing soccer and running up and down hallways all day/night. Unacceptable. I overheard staff tell them to stop but that did absolutely nothing. The bed was broken and a piece of crap I know how to use it
The amenities were excellent, room was updated and fresh. Housekeeping did a questionable job with linens as hairs were found under the comforter and on one pillow. The heating/AC unit was HORRIBLE! The fan was unbelievably loud! It kicked on every 3-5 minutes and shut off about five seconds after starting.
Conviently located off of the freeway seems a little dated, shower curtain had been rehung and patching on wall was subpar something I could of done and I have no construction experience
Excellent room with two queen beds, microwave, refrigerator and a spacious sitting area. Great location. No fan in the bathroom
Location was great. Rooms were clean and staff was friendly Toilet paper was cheap. Invest in some two-ply
Great food, nice wait staff.at front desk nice.bed great Stained drapes,smell of room and we reserved two queen beds and was put in one king size bed room. And wanted second floor.