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Nice location, friendly staff, welcoming lobby, free breakfast. We have stayed at several Country Inn & Suites and this was the first time we have not had an enjoyable experience. The lobby was welcoming, with friendly staff and signature fresh cookies. However, the rooms are in major need of renovations. Our bathroom was horrible. There had been water damage, the door would not close no matter how hard we pushed it (I think because of the damage to the floor and door jamb) so no privacy when using the toilet or showering. The tub itself looked old and the enamel coating on the bottom was chipping. Upon trying to take a shower, I noticed a weird dark spot on the white shower curtain (fabric/cloth type, not plastic/vinyl. After looking closer and calling my husband in, we discovered our worst fear--feces. Beyond disgusted, we politely called the front desk and asked that they send someone up to swap it out with a new clean one. They were prompt and attentive, but did not ask if we wanted to switch rooms or offer any type of consolation for the situation. I wouldn't even expect this type of oversight for an economy/budget motel, let alone a $100+ hotel & suites establishment. My Country Inn experience has been tainted and unfortunately, I do not think we will take the chance spending our money on this chain again.
Nice place to stay. Gave kids a chance to swim. Large variety for breakfast. Beware of the entrapment tactic in the rooms. Didn't realize water was not complimentary until husband already had a bottle. Wondering if the spare pillows cost as well. The bed was hard and pillows were too soft.
- Good value - Good housekeeping - Friendly staff - Includes breakfast and wifi - Adequate sized rooms and furnishings - Dated materials and finishes - Breakfast ingredient quality and coffee are subpar - Maintenance of rooms a little lacking (non-working door deadbolt, caulking in bathroom moldy or missing, linens had holes in them, just feels worn and tired)
When I checked in the staff was extremely nice and helpful. The rating for the hotel that I saw was 3 out of 5 stars so I wasn't expecting much but I was pleasantly surprised. The room was clean and beautiful. The complimentary breakfast was a nice bonus. I would definitely stay here again. The bed was a bit hard for my taste but the pillows and blankets made up for it.
Overall the stay was fine except for the loud cleaning staff. When cleaning a room they would allow the door to slam close anytime they would walk in or out. This happened all afternoon by multiple staff in every room. I suggest investing in a doorstop for each person to use to prop open the door of the room they're cleaning so the doors won't need to be open/closed multiple times.
Staff was extremely friendly and helpful. We were in a non smoking floor of the hotel, yet there were several smokers on the floor. We had to pass them every time we went to the elevator.
Wenn man hier nur zum Schlafen ist, ist es in Ordnung. Es gibt nur sehr wenige Annehmlichkeiten und, das Badezimmer war winzig. Das Bad war winzig und, Route 59 war laut.
Sie ließen mich sehr früh einchecken. Da ich früh ankam, erschöpft von der Reise. Sie waren sehr zuvorkommend. Das Zimmer war auch großartig und wir sind begeistert von der Lage. Nichts.