When I checked in the staff was extremely nice and helpful. The rating for the hotel that I saw was 3 out of 5 stars so I wasn't expecting much but I was pleasantly surprised. The room was clean and beautiful. The complimentary breakfast was a nice bonus. I would definitely stay here again. The bed was a bit hard for my taste but the pillows and blankets made up for it.
Front desk mgr was very friendly and fun. Room was clean, nice comfy bed. All was good.
The hotel was an older Hampton Inn, but it was clean. The TV is on the smaller side, but acceptable. My wife and I checked in and went to the room. It was nice and clean, we watched a little TV and enjoyed the room until it was time for bed. The next morning, the breakfast was mediocre. The bed in our room was horrible. The mattress was old, very thin and not comfortable at all. While my wife tried to sleep in the bed, I couldn't. I ended up sleeping sitting up on the sofa. I have never experienced a bad night in a Hampton Inn like I did in this hotel.
Staff was extremely friendly and helpful. We were in a non smoking floor of the hotel, yet there were several smokers on the floor. We had to pass them every time we went to the elevator.
Good location. Room was clean. Very quiet. Breakfast was sparse but I brought my own so it was not an issue for me. Very comfortable room.
INCLUDES KITCHENETTE Kitchenette had no pots pans, coffee maker, ice etc. After the fact, - - the front desk advised me it was available for the asking. Coffee in lobby available 6 AM to 10 AM Only Worst!!! The toilet was clogged upon check-in and when I called for maintenance the front desk told me to come down and they would give ME a plunger. When I picked up the plunger, having no other choice, the staff at the front desk discussed with each other there should have been a plunger in every room. I asked where it would be and did every room have a plunger? They responded with YES, every room was equipped with a plunger. When I returned with a plunger given to me by front desk staff, I discovered another plunger hidden under the sink. I wonder how maintenance is handled for other problems?
location Room smelled like a smoking room alarm radio did not work poor wifi when I checked out I had to wait for the worker to finish smoking his cigarette after he leaned in and asked, "Need something?".
Everthing you need with. Our frills.
Rooms were clean and well appointed. Staff was freindly. Located right off the highway makibg everywhere close. Other guests were quite noisy, but at no fault of the red roof inn.
The room was nice and clean and the staff was friendly. The room was a little small.
They let me check in very early. I arrived early and exhausted from traveling. They were very accommodating. The room was great as well and love the location. Nothing.
Everything was amazing the rooms are gorgeous and extremely affordable will definitely be staying here on future trips
Clean and quiet, well insulated rooms We were able to check in a little early after an overnight flight that left us exhausted. That alone was very much appreciated! We wanted to stay additional nights, but I was told by the front desk that nothing was available. I later inquired with different clerk and was told yes, but at at a much higher rate. I checked online and was guaranteed the same rate I was paying for a room. Apparently they don't like third party bookings! I stayed elsewhere for the additional 5 nights
The size of the rooms were great. The staff was friendly and helpful. The rooms were kept fresh and made up quickly and inconspicuiosly size of bathroom counter
Very comfortable, great breakfast & wonderful staff! Plumbing system from the 2nd floor was very noisy :-(.
Very clean. Professional and friendly staff. Easily accessible.
The breakfast was very good. Lots of choices and a very nice eating area. The front desk staff, with a couple of exceptions, was very helpful with giving us recommendations and driving directions. The hotel was quite Maid Service was marginal. Twice she/he failed to leave us coffee pods. When they were left it would have been nice to have at least 2 per person.
Large rooms - friendly staff tub showers
The hotel was clean and nice for the money we paid to stay. The breakfast. The waffles taste like they added something to the batter or spoiled. Took one bite and almost vomited. The sausage taste like frozen patties from a box. Eggs were terrible. Orange juice and apple juice taste like it had no flavor. If you are going to this hotel, make sure it's not for the complimentary breakfast.
Price, location, staff Breakfast (pathetic compared to other Best Westerns), room size, bed size
Breakfast was good for this type Hotel. Room did NOT match the pix on their website! It was like stepping back in to 1986, except they did have a granite countertop on the vanity. It is possible I got an old room. maybe some are updated, I'd ask when checking in! Worst was the broken arm on the Walmart quality desk chair, the gas lift strut was broken too, so sitting at my computer I was like a kid at the table, way low! Also had about 1/2" of foam left in the seat. Miserable and inexcusable!
Nothing The room was dirty and very old.
It was recently remodeled. It was very conveniently located to the conference we were attending. The staff was extremely accommodating and it was a great value for the money. The bed was very comfortable - not usual for most hotels in this price range. The bathtub/shower was not remodeled but clean and adequate. The fridge was a little noisy but tolerable.
No elevator service for entire stay our room was on 3rd floor
The location was great for a conference in Wheaton. The staff was very professional and friendly. Overall the facility was clean and quite.Take the time to visit Napperville Settlement while you are there!
Nice place to stay. Gave kids a chance to swim. Large variety for breakfast. Beware of the entrapment tactic in the rooms. Didn't realize water was not complimentary until husband already had a bottle. Wondering if the spare pillows cost as well. The bed was hard and pillows were too soft.
- Good value - Good housekeeping - Friendly staff - Includes breakfast and wifi - Adequate sized rooms and furnishings - Dated materials and finishes - Breakfast ingredient quality and coffee are subpar - Maintenance of rooms a little lacking (non-working door deadbolt, caulking in bathroom moldy or missing, linens had holes in them, just feels worn and tired)