Far from main business area of Rancho Cucamonga
Updated, clean, close to main highways The AC quit working last night, we had to chase and kill a large "insect" it was a fiasco
I liked the location close to Victoria Gardens We got a horrible room that was ADA and put way in the back of the hotel by an elevator and the laundry. When I asked for another room I was told "that's what happens when you book with a 3rd party" and that was the end of the conversation. Room was shabby and noisy with very little light. Don't book here through 3rd party if you want any service.
Came to Ontario to do some light shopping and to get away with my honey. It's centrally located and the staff was very accommodating.
Location, facilities especially after the remodeling. Breakfast and desk staff were very professional & kind. Didn't get housekeeping service on the first day. No advance notice, no voicemail, no letter, nothing. When we called down to the desk, the person that night just said, sorry, we didn't have enough housekeeper today. ??? What?? It's weird. So we just asked for new towels and sleep in a messy room. Still we paid full price, though.
I like the place, it was clean and organized,room was clean , staff was great, good customer service . Jacuzzi wasnt hot at all, in need of cleaning, the sink faucet in the room need it repair.
The curtains were sheer and there was a street light right outside our window. Made it kind of hard to sleep
I enjoyed every moment of my stay. I walked into my room and the first thing that came to mind was wow this is sure a nice room. Clean beds very comfortable .:) i highly recommend this hotel. I wil surely be visiting again. The staff was great. There was absolutely nothing wrong with this place. I can't say one thing bad about it.
Comfortable beds, clean sheets, clean bathrooms, refrigerator & microwave. They also had an excellent selection of snacks and microwaveable meals available at the front desk. Carpet in the rooms need to be replaced or cleaned. There was very low water pressure in the shower.