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Was not allowed to check on my persevered reservation and did not get the room I ask for .. and was not reimburse for my inconvenience
All rooms are suites with separate sitting room Would have been nice to have a small microwave to go with the small fridge and coffee pot.
The King suite was huge and the view was amazing. I will stay here again. The elevators were horrible. They took forever because there were only 2. It's not a reason not to stay there but that was the only negative part.
The view was beautiful. The bed was comfortable. We had plenty of room in our room. Clean. There was water damage to the ceiling on the balcony. The hotel charges a $50 per night "security deposit" that was not in the contract or mentioned beforehand and took 4 days to be returned AFTER checkout. When we asked the staff about the charge, they were very rude. Parking was limited, but cost $6 a day. Probably will not stay here again.
Our stay was thoroughly enjoyable! Attentive, courteous, and friendly staff, upgraded room, superior view and location, extremely comfortable bedding. In fact the best nights sleep I've had in years. Very clean and well appointed rooms and facilities. We will be staying here the next time we are back in Melbourne, and highly recommend you do as well!! We have no complaints only praises!
Views from balcony of beach were awesome. Cost of food in restaurant was high
every thing. the staff was very helpful. the view was awesome
I really loved this place. Very very friendly staff even the house keeper did something I've never seen before, we collected sea shells and had them piled in the sick when we returned she had cleaned them all by hand and laid them All out nice and neat on a towel. Wow!!! Was all we could say.. And the place is very clean and great beach access. Nothing!!!
Staff was friendly People in the pool until 2am and very loud, called front desk to get them out of pool or be quiet, it took 2 hours and the pool hours end at dusk. My husband and I had 1 night away from our kids and were not able to get any sleep.
It is on the beach. This hotel is forgettable. If it was moved 5 miles inland (and thus off the beach), it would be out of business within 6 months unless prices were cut in half. The room was serviceable but plain, the bar was lousy (and very noisy), the breakfast buffet was OK and the service both at the bar and at breakfast was mediocre. If I were to visit again, I would choose a different hotel along this strip of of A1A in Melbourne, FL. But, I wonder whether I could do better because when you have a first rate location (i.e. on the beach), you can get away with being slipshod otherwise.
I lost my room key and was assisted by a very pleasant desk clerk who was extremely friendly and helpful
The staff, that was it Not clean, founds bugs in the bed, smelt bad, room felt wet and muggy, not worth the money. Never staying in s crowns plaza because of this experience
Great location! Wonderful beach, great pool, cute little deck with ocean view to eat and drink on. Bar was pretty nice too. Rooms are very clean and the bed and pillows super comfortable! Try the fish tacos at their restaurant. :) No complimentary breakfast.
Excellent stsff. Clean room. Buffet breakfast had runny eggs and disgusting grits.
The Ocean View Cleanliness. Poor Hotel Maintenance. Ice machine broken. Dirty carpet. Linen and towels are very old. Uncomfortable mattress and pillows.
location on the beach staff was polite facilities run down broken door lock, and balcony door rusted and poor condition
I enjoyed having and ocean view from my room. I was also given a free upgrade because I was only in town for the night. The shuttle ride was a bit rough and my luggage got banged up pretty bad in the back of the van.
Good sound proof Good hospitality to our one night stay.
Staff was great and helpful. Problems were quickly addressed (door issue). The location is what you pay for, and that makes it all worth it. You can't get better location for the money.
Checking in and out was easy Parking was inadequate. They charge for parking but don't provide enough. I had to park across the highway and walk back to Hotel.
The room was clean and nicely furnished The beach access on our sideof the building was being redone but we didnt know that until check-in
Nice pool deck. Great food. Large clean suites with a spectacular view! Ordered dinner thru room service and the service was impressive. Asked for early check in and a high floor and everything was granted with a smile. Best bet is to ask for the 3rd floor or higher for the best views. See you again soon!! Noticed quite a few non guests coming up from the beach to use the pool. A hotel employee had to ask them all to leave. Was also very hot inside lobby and restaurant area.
I like the location but the condition of the hotel is so bad that I cannot return. This hotel is run down, dirty and dingy. They charged me $33 for a microwaved breakfast buffet. Do you want beach chairs? $30. Every time my neighbor sat on the bed, the headboard banged on the wall several times. I will be letting Harris Corp and BCD Travel know this place is a dump.
The fitness room although spartan but nice. Ocean front view wonderful! We did not know that it is in repair status: water leakings in many places, back yard in construction, no direct way to the beach, Wall Street Journal in limited quantities (ran out quickly), toilet flush not working very well. When we made the reservation, we were assured that parking fees are included in the room price but at check in the registration clerk told us that we have to pay it. We protested she finally agreed not to charge us.
The staff when arriving was very helpful,as we needed an urgent care for my daughter. They phoned the location for their hours and printed us a map. They were very helpful to give us information about the motel and pool area. I was also very impressed that the pool was handicap ready including a lift. The room seemed clean when we walked in. The patio/balcony had beer bottles and cigarette butts from previous guests. The bathtub was not clean, it had soap scum and hair from previous guests. The headboard had a large grease spot from someone's head. I shared this with the manager on duty when I checked out. She did not appear concerned as her attitude or facial expression never changed while I was talking. She stated "sorry about that, we try to inspect some rooms daily to avoid problems."
We came down for coffee before the cafe was open and we were very impressed the manager on duty fixed it for us before the cafe was open. Never had that happen before.
Clean Room, Fast Service, Convenient Location
Bed was very hard.
Very close to everything, traffic was not bad getting to and from hotel. Grounds are clean and well kept. Beds were comfortable. Very thin walls. Could hear phone calls of person next door and people in hallway. Breakfast buffet was kind of expensive.
the bedspread was stained and there was something sticky on the bathroom floor..gross smell
You can here everything from other rooms
Everything was great . Clean, Service, friendly Staff.
Gorgeous lobby, comfy beds with very nice linen. More upscale than Holiday. 1That we only got to spend 4 hours there! Very early flight