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Good location Dirty bathroom - writing on the door, moldy tub
It was very comfortable clean and I especially loved the breakfast Check in at 4 had to wait an hour after I arrived
The hotel had easy to access parking and was clean. The breakfast area was well stocked and the staff was very pleasant. Discovered at 6 am the shower knob was not functioning properly. Called front desk, the clerk was familiar with the issue as she had to visit the room a week prior to show the guests what needed to be done to get it to work. She came to the room and was able to show me how to get it to work, she was surprised it had not been repaired yet.. My wife took a shower then tried to use the blow dryer , the outlet did not work and the reset button for the GFI outlet was missing. Disappointing.
Room was ready upon 1am check in. Play pen for infant son was already in room. Staff was over the top fantastic.
Hotel staff were very helpful and prompt, especially the gentleman at night very helpful. The hotel, room and even the elevator smelled of cigarette smoke and even weed. It was so bad I woke throughout the night coughing, my boyfriend even complained it was hard to sleep. I didn't think to even look to see if it was a smoking hotel I only know to look at specific room types. This listing said nothing of the sort. I will not be staying there ever again.
Facilities is fairly new and well kept. Staff was nice. Entire 3rd floor smelled due to a number of smoking allowed rooms. They don't provide shampoo in the bathrooms. They have soap, and the kitchen has dish washing detergent, but they don't carry shampoo. Had to walk to the nearest convenience/liquor store to buy shampoo at midnight to get by. Strange.
Beds were fine. Instant oatmeal and a breakfast bar is pretty minimal for the "complimentary breakfast " description. Smokey smell on our floor.
Although I reserved a non-smoking room, someone had clearly smoked in the room. The front desk staff only offered to have someone come an spray the odor away. It still reeked. The carpet felt very dirty and there was a hockey team staying in the hotel so it was very loud with hockey team and PARENTS AT 2AM!!
facilities were new and clean. Nice architecture. room air conditioner was incredibly noisy, turning on and off all night long rude my wife and I had trouble sleeping because of it. Also the bathroom did not have an exhaust fan to keep the mirror fog free. Finally, the room rate did not include breakfast, almost all other comparable facilities
Good location by the mall. That bed was so hard!
both elevators were out of order...had to walk to 4th floor
Hidden charges. No coffee in room. Keys didn't work. Phone kept on ringing, front desk was calling.
The resort was beautiful. Lots to do on site. Nice cafe for breakfast/coffee. The resort did not honor the reservation for a two queen bed room as reserved.
Spa services were great Hotel was very full and room was "upgraded" to a suite. Was not told before getting into room, suite was over Crush night club. Woken up at 12, 1, and 3 a.m. by drunk people yelling and leaving club. Despite calling front desk, noise continued. View from patio was of the building across the way and patio had a nest with dead bird inside. Not what I booked or expected. Had two previous stays here which were great. This was terrible and I never want to return there.
The room was very nice, clean, and comfortable. The location of our room was less than satisfactory. Much of the night their were noisey activities happening. We could hear the auction, music, dj, etc as if they were in our room with us.
The spa was beautiful and the wine tasting with chocolate was great. Excitement turned to dread when we rolled in and it was off of Corporate Way, there is no place within walking distance and it feels very much like a corporate event space. We got engaged a couple days before and this was not the atmosphere we were looking for! At least I got the stuff done at the DMV that I needed to do that is a few blocks away...
The room was beautiful with nice decor. it was pretty specious with a king size bed and a pull out queen size sofa bed. The welcoming bottle of wine was great. The whole property was beautiful esp. with the winery facing hotel. Our only regret was no one came to clean up our room even when the "no disturb" sign was not hanging outside the door. One cannot turn on the shower while standing outside the bathtub. As a result, one has to go inside the tub, turn on the water and stay inside the tub to wait for the water to turn warm.
The staff were very accommodating, a big thanks to Rosemarie. The room was spotless and amazing. Outside was quiet and peaceful. I wish I could've used more of their amenities. A little far from wine tasting. Nothing else.
Spa services and bowling
Nice location Very comfortable rooms Pool on the small side for that size resort Food at wedding reception was disappointing Meat was dry and fish was mushy
The property could have been better kept. There were a few fix-it items in the rooms. The lounge chairs outside looked a little worn and dirty. It seemed like there had been a few parties that weekend but the clean up is key for all guests to enjoy. Those small touches could make all the difference.
The room was lovely. The bowling alley and pool area is very fun. The newer area was clean and nice looking. Check in was quick and easy. Bell service was fast but not well informed. The pool area was dirty with trash apparent, the glass tables had not been cleaned from the day before and the cushions need to be replaced as they are stained and worn from use and sun exposure. We were charged two restaurant charges that were not ours. We had to make three or four calls to have it corrected. It finally was, but with no apology for the mistake, trouble, time, etc.... The older area of the hotel needs painting, the tile needs cleaning or painting, the carpet needs to be replaced and just generally needs a facelift to match the newer wing. The hot tub was not hot.
I've stayed here for both business and leisure now and love the cleanliness and staff! Free valet is great with plenty of parking on-site. • 20 minute drive to Downtown Yountville • Food at the pool and Siena are expensive