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Location Resort fee. Valet parking not answering phone. No alternative for overnight parking besides valet of $37/night. No free bottled water for Marriott silver member, nor included in resort fee. No refrigerator. No slippers.
The location was nice. Don't book this room thinking you will be getting the price you see. It will be about $100 more a night than the listed price. There is an extra fee for everything. I am just waiting for the 2 weeks after checkout fee because I am sure it's coming.
Location Extra daily resort fee. No slippers or free bottled water for Marriott member. Valet parking not answering phone. Only valet parking available. Bathroom cabinetry old and worn out. Poor water pressure for shower.
We have stayed many times at the Ritz Laguna, but since undergoing a complete renovation its truly spectacular. The ocean views are to die for.
The entire hotel staff knew my name from the moment I walked in the door. Everyone was friendly and everything from the food to the room was excellent. I enjoyed the pool and the room was big and spacious but comforting and welcoming at the same time. I'll definately stay again.
What a beautiful hotel! The views are breathtaking! The staff was amazing, very accommodating, and highly service oriented. The flowers that greet you in the lobby were innovative arrangements, beautiful to view, and lovely to smell. Our room was so clean, and all of the essentials were there. The bathroom was highly functional for 2 -- separate room with toilet, and double sink so that 2 can get ready at the same time. I loved our balcony, and used it every day to read a book, or enjoy the view. The restaurants were fabulous -- they have thought of everything. The outdoor restaurant was my favorite. If you forget your sunglasses while the sun is setting, they have extras. If it is chilly once the sun goes down, they have blankets. There is just one change that I would request in our room, perhaps others. The air conditioner was probably the noisiest that I've ever heard -- each time it 'kicked on' it would wake us all through the night. There must be quieter technology available, a...
How clean the rooms were & the value for the money
Breakfast is included. Beds are good enough. Almost no water pressure in the shower.... seriously, it's awful. The room smelled like they just spray Febreeze all over the place instead of opening the window every once in a while. The breakfast food was mostly good enough, but nacho cheese inside of an omelette? Such a gross surprise. I was also unplesantly surprised to see that i had to pay $10 a night to park in super tiny spaces.
Noise from street