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The room was very nice, including a duvet and top sheet. The clerk didn't know the parking garage was closed off. We were able to find street parking. The same clerk did a poor job or writing our room number on our key cover. His 9 looked more like a 7. My husband got very frustrated trying to get into the wrong room. I was glad that we didn't wake the occupants.
location to Whitman and downtown Could use some updating. Red Lions at one time had a reputation which i would say rivaled a Hilton. However, over the years, they've let themselves (in general) go down hill. The Walla Walla location overall is clean. The carpet could use a good cleaning and the roof is covered with moss-not a good first impression. Outside colors are atrocious.
The room looked like it has been updated. The location to downtown and restaurants was great. Pretty easy access to the highway Even though the room was nice, little was given to details. The picture frames were damaged, the bathtub drain plug was removed, water pressure in toilet wasn't good, the sliding door was old and was difficult to open or close. The curtains wouldn't close all the way so light was coming in. The continental breakfast was less than desirable, they didn't even have hot water for the tea. When I was trying to check out, the girl at the counter couldn't help me, even though the night before I talked to them about checking out early. Because of that, I was running late for my appointment and was never given a receipt. This was not the type of Red Lion I was expecting
The hotel itself is very well appointed. We enjoyed the Marcus Whitman art exhibit. The room lacked the attention to detail giving to the rest of the property. We shut the noisy heating unit off in January to get some sleep. There was no do not disturb tag for the door so room service bothered us. Just like the last time we stayed there were five tiny pillows instead of two or more large comfortable pillows.
The unnecessary ADA room was cramped due to ADA compliance.
the location; the bed, the lobby The room was outdated- even the hair dryer in the room was at a low wattage. Of the three people I came in contact with at the front desk, two were horrible. When we checked in the person made a HUGE point of saying we booked through Expedia (Kayak); they also gave us the worst room on the property- next to the elevator AND the vending machine when the hotel was not fully booked. I would NOT recommend this hotel!
Super clean rooms and common areas. Although I did not use it, the pool and hot tub areas looked dirty. Perhaps it was the lighting, but the water appeared somewhat green and cloudy.
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The location was great in the building was nice they had a good pool facility as well The location was great in the building was nice they had a good pool facility as well
Friendly staff. Clean room. Comfortable bed. Heating system was difficult to regulate - either too warm or too cold.
This hotel was clean, convenient to the area and highway access, with a local restaurant and coffee shop next door. The value was perfect.
Traveling with a small pet is always a bit challenging Here the location is right on Mill Creek, large lawn area for dogs, very quiet and centrally located Staff during our stay was very professional yet still retained that small town friendliness Ask for a room that faces the creek and you won't be disappointed The food for breakfast could be improved