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location to Whitman and downtown Could use some updating. Red Lions at one time had a reputation which i would say rivaled a Hilton. However, over the years, they've let themselves (in general) go down hill. The Walla Walla location overall is clean. The carpet could use a good cleaning and the roof is covered with moss-not a good first impression. Outside colors are atrocious.
The rooms are super adorable and everything is super comfortable. It's close to everything in town. The staff was very friendly. Even the little soaps were hand crafted, which I liked a lot. The televisions seemed to have problems. Everything was working super slowly. The covered garage had some garbage in it after the night, which was kind of sketchy.
The room was very nice, including a duvet and top sheet. The clerk didn't know the parking garage was closed off. We were able to find street parking. The same clerk did a poor job or writing our room number on our key cover. His 9 looked more like a 7. My husband got very frustrated trying to get into the wrong room. I was glad that we didn't wake the occupants.
The hotel itself is very well appointed. We enjoyed the Marcus Whitman art exhibit. The room lacked the attention to detail giving to the rest of the property. We shut the noisy heating unit off in January to get some sleep. There was no do not disturb tag for the door so room service bothered us. Just like the last time we stayed there were five tiny pillows instead of two or more large comfortable pillows.
I liked the room, the very soundproof walls/floors in the old section of the hotel. The location puts you surrounded by tasting rooms. We had booked rooms in the conference center section of the hotel and paid a bit more to upgrade to stay in the old hotel. It would have been quieter to be in the conference area; the street running past the front of the hotel is very noisy and looks out at gas station signage. So although we were able to upgrade, we didn't get the best kind of king standard rooms, instead I felt they put us near the elevators and in the rooms that would be least likely to sell later that day. By the hotel staff's own admission, the old section of the hotel was very empty those nights. It felt like in early November that the kitchen had gone into off-season presentation mode. A steak salad I had from the bar menu--since the bar was where most of the energy was the Sunday night we ate there--was soggy with a blue cheese dressing, although it was described in the menu as having a white balsamic dressing. The steak was two giant chunks of dry beef. Not sure it was steak; I asked for it well-done as I'm not much of a beefeater, but thought they'd be cooking sliced steak to-order, not hacking off a big chunk from an already cooked roast. House-made potato crisps were a bit past their prime and definitely made earlier that our order, and cold. Wine selection was good but no sommelier was in the building to assist. Coffee pot in-room was entirely plastic and there was no cream or sugar (or white stuff of any kind) for the nasty in-room brewed coffee. No tub in our room only a very nice large shower.
We thought the breakfast was great. Nice ambiance in general. We stayed in the newer addition. Our television did not work and it took two phone calls to get help, but once they came, they worked their magic and it was fine.
Friendly staff. Clean room. Comfortable bed. Heating system was difficult to regulate - either too warm or too cold.
This hotel was clean, convenient to the area and highway access, with a local restaurant and coffee shop next door. The value was perfect.
Traveling with a small pet is always a bit challenging Here the location is right on Mill Creek, large lawn area for dogs, very quiet and centrally located Staff during our stay was very professional yet still retained that small town friendliness Ask for a room that faces the creek and you won't be disappointed The food for breakfast could be improved
One of the things I like about staying at a Hampton Inn is that they are pretty consistently good. There are rarely unpleasant surprises. You know what to expect and they usually deliver a dependably comfortable stay. This Walla Walla hotel fits this description perfectly. The room was clean and comfortable, the public areas of the hotel were attractive and well-kept. The breakfast was much better than the average free breakfast. No surprises...just what I wanted. In this case, we were visiting our son at Whitman College, which is on the other side of town. It's not an insurmountable distance, but it would have been nicer to be closer to campus and the downtown area. Next time we visit, we will look at some closer alternatives, but I suspect they may not be quite as nice as the Hampton Inn. Like so many things in life, there are trade-offs...
Management was extremely kind and resourceful. Nothing
Clean room and great breakfast.