Rooms were clean I was expecting a pool
It was a long weekend and I was impressed that the general manager let her staff take the holiday while she worked the front desk. Great job! The rooms were good and the breakfast was excellent. We would recommend this hotel as a convenient location.
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This guest did not leave comments about this hotel.
Location was perfect for my needs. Breakfast was really good.
The staff was just super. Did their level best to make our stay a pleasant experience. Bed was not very comfortable. Breakfast was just OK - not bad you understand, just not as good as Holiday Inn Express for example.
Clean quiet room at a good price. Morning newspaper provided. Staff was cordial and helpful. Car[eting in the room was soiled and worn.
Location was good. close to the airport and shopping centers The hotel has a really bad smell in the lobby area and it continues in the walkways to the rooms, thankfully not into the rooms.
Clean and friendly. Staff was helpful and very pleasant location / access was a bit hard, but worth it for the convenience that I was looking for.
We stayed here because it was close to SEATAC. The room was clean and was good for our needs. The reception gals could not have been nicer and helpful with our questions. The gal who runs the the breakfast will do anything to make you happy!
Clean, pleasant staff. Suited our basic needs. Difficult to get on to off of freeway from the south. The turn into the hotel was across 4 lanes just off the off ramp.
Hotel has a good location and they have a shuttle for airport. If you wanna be alone and relax that is the best place in Renton. but you must have a car to go Seattle or all around by the way there is an Avis in Renton on Grady Street which has gentle and friendly staff.
The staff was dealing with large groups of guests and a housekeeper issue, but they (staff) remained pleasant and helpful. Many areas of the hotel were not as clean as what we consider the "Hilton standard."
Fairly comfortable bed, clean room. Friendly staff. Location is in a business park with nothing around. Walls are a bit thin. Woken up by noise from adjacent rooms.
Excellent service, clean, nice room, quiet, relaxing. No.
I liked the location...extremely close to the airport. The bed was a king and plenty big for a tall man like myself. The first room I recieved smelled like smoke...I returned to the front desk to ask for another room. The lady at the service desk got snappy with me and reluctantly gave me another room. I will definetly will inquire whether they allow smoking at the hotel before I rent in the future.
Our room had a lovely view of the HVAC and had cheap updates with shotty workmanship.
The room was comfortable and I felt welcomed. It was clean but could always be cleaner. More food that is less expensive.
The cleanliness & friendliness. Pool was too cold to use. Remodeling. We had to walk outside in the pouring rain to get from the front desk to the elevator. I'm in a wheelchair, which made it especially unpleasant. I would have appreciated knowing about the remodel before hand. There is no excuse for a cold pool. It should have been 85 degrees (I have a home pool so I know). Grandkids were disappointed. We were too.
The beds were extremely comfortable.
clean and close to airport
Other than the dislikes the room was well kept and maintained, as was the small portion of the hotel we saw. Staff was somewhere between meh and alright overall, standard check in/out. The room we had was close to pool area so room smelled like chlorine and we were awoken by children running up and down hallways. Bed was... odd; I'm 6'3 160 pounds and laying in the bed created an indent the size a small hippo.
This was a nice, friendly establishment to stay in. The bed was very comfortable and the staff was always friendly, said hi every time we walked in and where always happy to answer any questions. The full kitchen feature was nice except the fridge didn't work properly, freezer was fine but not the fridge. Our first day there the hair dryer didn't work but maintenance was in our room replacing it within seconds of saying something to the front desk. We will definitely stay at this hotel again!!!!
Room was dirty and disgusting. Empty condom wrapper. Staff was not helpf
Okay, could have been a lot better. Who puts an outdoor pool in the rainiest cities in Washington? Internet code didn't work Housekeeping didn't happen No shampoos Towels were stiff Bagels was all breakfast consisted of.
The room wasn't anything special but it served it's purpose and was relatively inexpensive.
I arrived at this hotel expecting a three star. It was not even a 1 star in my opinion. The lights at the front entrance were not working so was very unwelcoming and a little scary for a single woman travelling on my own. The rooms were disgusting, the sheets stained and the towels threadbare. I did not want to have a shower as the floor of the tub looked dirty and stained. The air was not at all fresh... smelled very stale and smoky. I would definitely NOT recommend this hotel.
The only saving grace at this hotel was the lady at the front desk, she was very sweet and moved us to another room when the first one we were placed in was filthy, no screen on the window, lock chain on the door was broken off, it smelled like dog, the list goes on. This hotel was NOT a 3 star. Maybe (maybe!) a 2 star hotel. It was disgusting. I couldn't even sleep because the bed was so gross and the whole place smelled like dogs. The pillows had stains. There was a condom wrapper on the chair. Stains on the carpet. Must I go on? I will NEVER stay in this hotel again. I was so disappointed. Again the ladies at the front desk were very nice. They were the only reason the stay wasn't totally atrocious.
I have never been to a hotel/motel with such a friendly staff. They were polite and always smiling which is a rare thing these days. I felt completely at home and will definitely recommend this hotel to everyone i know!
Had I not booked this hotel at what I considered to be a very low rate I would not have been satisfied with this property. This hotel does not compare to other 3 star hotels I have stayed at.
I recently stayed there for a weekend business trip. If I hadn't received a deal and paid regular price instead I would of been upset. The only service there is the front desk person. They advertise free continental breakfast but it's only Mon-Fri and from what I saw of the set up it's fairly small. The carpeting in the common area were noticeably stained. The room was average but couch and carpet did not appear even slightly clean. Would not recommend for anyone expecting a 3 star hotel.
This was not a three stars...the room was dirty. It smells like a fog peed on the linens. The bathroom was gross...
Not a three star place, but more like a two star hotel.
We like to try unknown things and find where we end up. With everything we do we get a new adventure, and the same was with this hotel. At first surprise (which we should know better) was that people where actually living there. The Good: Rooms were quiet, bed was comfortable and there was open space to move around. Great to get and from Airport, but a little less great to go to Seattle Downtown. Service was excellent and ready to meet your needs! The Bad: It was a little dirty, like floors, and kitchen. Bathroom and bed were clean! Somebody had definitely been living in here prior to our stay and the smell was still there from the foreign cooking. Overall it was a nice stay for the price, and since we were almost all day in Seattle downtown we didn't mind the little things that were bad. We stayed 3 nights and that was plenty.
The shower head was extremely low and my husband is 6'4 and it was low for me at 5'5, it made taking a shower a very difficult process.
Cheap room, ok stay for one night. Room was clean but dated. The smell of cheap men's cologne was the first thing to greet me as I walked into the room.
I arrived late and they considered me a no show.
The staff is friendly and the bedrooms are clean. Also the shuttle to and from the airport is great and easy. Their phone tree is horrible. If they tell you to hold, wait a few minutes and then hang up and call back. Most likely they will take your call the second time. This happened to me each time I stayed there.
This facility is positioned between at a freeway off ramp and on a main street causing excessive amount of noise during the night. Vehicle noise continued until 11 until four in the morning causing it difficult to sleep. The facilities were worn down, a remodel would be timely.
The moment I left. This hotel seems to specialize in airline cancellations. Unfortunately I paid $269 for my stay. For that money I expect more than '80's dated decor, sticky carpets, caved in mattresses and lumpy pillows. A room by the hour would have benn cleaner.
Free airport shuttles every 30 min. Great toiletries by Cascadia Soapery. Friendly front desk staff. Walls were thin, bathroom didn't have fan and tub/showerhead/shower area could have been improved/cleaned better. Toilet was industrial/commercial looking. Guest services button didn't work on our room phone.
Airport shuttle is convenient. Staff needs to be more patient with their guests, especially tourists. We didn't feel welcome at all and there was so much miscommunication. Please be more accommodating!
phone does not work. so is coffee maker.
The location to where we needed to be. No microwave No refrigerator No breakfast unless in paid dining room.
Unprepared & lack of cleanliness
That the breakfast was included in the price. They offer shuttle to nearby locations. It's location is convenient to shopping/food places next to the hotel. Certain staff negativity, not very courteous, and make it hard to feel welcome. It was as if we were hassling them when questions arose during our stay there, which in return makes it hard to relax and enjoy your stay there for several days when one is on vacation. The staff also questions your places to get shuttled too very extensively as if you're going to take off with their shuttle and never return. Definelty could use a remodel.
Shuttle service does not run as often as one would like.
The layout of the room kitchen, comfortable bed. Dvd player in room and internet hookup plus free wifi. entry was nice, ok breakfast, coffe and tea at the ready. the shower was not completely clean there were short hairs on the walls left, men stubble around the sink. The hair dryer almost caught my hair on fire it was shooting electrical sparks. They did remove it from the wall after I complained it was done the same day and replaced it with a new one.
Better hide a bed mattress Bathroom was old - shower head wasn't very powerful
Stayed on The 2nd floor . we Could hear everything upstairs and above us . We could hear the guests upstairs party till 2.00 am and the maid vacuum the floors above in the morning . It was like they were going to come through the ceiling . Very little sound proofing between floors . The bathroom door was on an angle when we closed it . Everything else was ok . WE have stayed at this location 3 times now , and never experience the extreme noise above . Not sure if we would stay again .
Good sized, clean rooms with full size fridge and stove. Clean. I repeatedly had the experience of calling the front desk and waiting eight or ten rings for an answer. This is both before and during my stay. I also cooled my heels at the front counter until someone showed up. They were quite nice when they got around to answering the phone or getting to the front counter, but the front desk simply had no one there, almost always. I don't know if this was a management fault of having too few staff, or worker bees, but my feeling is the latter. They seemed to spend a lot of time in the room behind the front desk. There was no bell on the front counter to summon anyone. Although, given my phone experience I'm not sure it would've made any difference. Entirely different subject. I went to the hot tub and it six inches of foam on it.
EVERYTHING!! Awesome staff, beautiful clean cozy luxurious convenient rooms, hassle free check in!! Great complimentary breakfast, ect ect ect!!! We actually stayed 3 extra days because it was sooo wonderfull HIGHLY RECOMMEND THIS HOTEL!!!! I normally don't take the time to do reviews, but they absolutely deserve it!!! :-) :-) :-) N/A
Location, beds and very clean
Of COURSE I love everything about Larkspur and they deserve 5 stars. :) The bed and pillows. I feel bad for saying it but the bed was rock solid and the pillows were lumpy. Definitely not a good night sleep. Annnddd Mohammed doesn't work there anymore. :(
The staff was friendly and helpful! The room was very clean. Complementary laundry machines were a great benefit since we had been traveling several days. We had stayed at the Larkspur before and we will again! We have no complaints