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Had to take kids to emergency room at 2am for chemicle burns from the pool
I liked the location of the hotel. Close to everything we wanted to do. We came specifically to spend time at muskegon state parks sports complex. Hotel was located only 20 ish mins away. You get what you pay for here. Overall our say was good for us. Hotel was under some interior renovations, pool and hot tub area had extremely strong chlorine.
I brought 3 kids 10 and under to stay at this Baymont. They loved the pool and hot tub, and the location was close to the museum we wanted to visit. We did not try the breakfast. Did I say we loved the pool. The sink outside the bathroom was unusual arrangement, and the undersink pipe leaked a little when using. The hotel could use a facelift. Theres no elevator to 2nd floor.
Pet friendly... I have given red roof 3 trys in the last 2 months...first time bed frame broken... Floors needed vacuumed.. 2nd time very loud music strong smell of marijuana and my card was double charged for the room. 3rd time I came at 2:30 and was told my room isn't ready came back a hour later and was put in the handicap room. Where the fridge didn't work and was told there is nothing they can do to fix it...loud parties all night. Horrible customer service, horrible rooms that the website says New rooms... Curtains are rigged up in all 3 rooms I stayed in...even worse is the ice machines don't work they are now locking up the only 2 working vending machines after breakfast..... DO NOT STAY HERE!!!!
Staff were nice an welcomed us and worked with us with are check in time. We arrived early. I live in Muskegon but I have family that come in all the time an we have been trying to find a motel for them to stay at. Wish it could be this one. Thought after motel was redone would be great place. But with children running around both times we stayed not sure if place for us . All entrances need to be shovled and salted my girlfrienf slipped an fell .Plus ciggrette butts need cleaned from all entrances was descusted. Children running around an staff allowing it to happen at all hours of the night. Tubs need to drain properly. An floors need to be cleaned.
The girl that checked is on was friendly and helpful. The place is run down, not clean. The bed was horrible.
Inside room was fine. Pillows were uncomfortable. Outside room looked run down and filthy.