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Easy to find, close to my event, Valet was very professional, nice, helpful, friendly This hotel was a very big disappointment compared to the Radisson in Kalamazoo. It is old, out of date, run down and expensive for the quality of stay When I commented to the staff they agreed and said the were thinking of updating
Comfortable bedding, microwave and fridge in room, queen beds rather than just doubles. Plenty of parking Under staffed, swimming pool was down for maintenance, water literally came up the sink drain and filled the bathroom sink at 11pm making extreme noise. If there was another hotel within 10 miles, would not have stayed here.
Nothing good Pool has been closed for a long time. Staff never cleaned room. No new towels. Front desk staff very unprofessional and untrained.. was denied the $30 discount because I booked my room through. Kayak.
Close to campus Bed was very hard.
Co-location with University Club facilities nice. U-Club dining good, but bar closes early if in need of late night, and a very long and confusing walk from the hotel. U-Club health facility appeared nice, but they would not allow under 18, even with a parent, despite hotel telling us it was acceptable. We were there in winter, so no pool available, but it appeared lovely assuming East Lansing will ever thaw out. One of the worst hotel beds ever. Virtually no water pressure for shower. Leak (repaired) in ceiling. Dated decor and musty smell. They claim a proposed redo is in progress and it appeared to be addressing some of the above concerns