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Beautiful environment. Nice private beach. Great breakfasts and dinners. Easy to get seated at pools, beaches, and buffet restaurants. Great bar service on the beach. You can't book specialty dinners until you arrive, and they were booked the first night we got there. Bed was rock hard. Lunch buffets were not very good. All-inclusive was nice, but the only wines included were house wines which weren't good, and no light beer. Our biggest complaint was the discovery, after we got there, that there was a big push to sell you on their vacation club/time-share, and the transportation company they use to get you to and from the hotel also tries to sell you excursions.
the hotel is in a nice location, the staff is nice and helpful, the food is not to good, but you cant expect a lot for the price..
Most of the staff was friendly and provided assistance when requested. Several room to far night activities, some of front desk need customer service training disengaged ,the tailing of guess by Juan for the Privilege Club, limited sitting at the Pescador Rest. activities geared more for European guest.
i wouldn't give this hotel more then 3 stars. the first day that we came to the hotel our safe didn't work and we had to wait 2 hours until some one came to fix the problem ( every time we called they said less then 5 min). our room was so far from the ocean. the night life is dead over there after 11pm they turn off the lights in the lounge. we went twice to the club and we were the only one there. the food in the buffet is the same or similar every night the dessert is the almost the same every night. grand bahia principe is a well known resort but this one gives this chain of resorts bad name
Waitress Emperatriz, manager I don't remember his name and ladies that clean the bedroom they did a really good job ... they made our stay feel better... the beach was so cute.... First of all the segurity man at the gate was really rude to me... he made me feel like I was not body there... I was so craying about this bad experience was really times... I just want to forget about it...