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1. Attempted to make amends with some comps. 1. Showed up to a room that was not the room I booked online. Booked a King Suite, they gave me a Junior Suite and would not change. 2. The first room we got, had been used by someone. Soapy water in the sink. Soap opened and left beside the sink with wrapper. Water bottle opened and half drank. Urine on the toilet seat.
Location excellent! Carpets smell and are tired.
room was nice furniture worn parking garage terrible. it appears that they tried to put too much hotel in to little a plot
We had a very clean and quiet room (business class away from elevator). The staff were all very friendly, the service at the restaurant was great and we checked out the pool and water slide before they started to get a little busy with lot's of kids. Not walking distance from downtown (or much else) but still a good location for getting around the city.
The staff friendly efficient even with a midnight fire alarm and the guests standing around in the parking lot they were really goodt This hotel has a water park and is popular with families. Can be noisy
Staff was gracious and the room was of good quality. I think the fitness centre should offer more than it does. A couple of machines and a few weights is not enough.
Friendly staff and the room was spacious and had a beautiful view to the waterfront. Very convenient to walk to the K-Rock centre One of the elevators wasn't working causing long wait times to go up/down to my floor. The sink in my bathroom was clogged. The underground parking was full had to park outside and was accidentally charged twice for parking.
We had a great room, overlooking the water front. Staff was very friendly. Perfect location to visit Kingston.
We loved the water front view from our window and the super comfortable bed with fantastic pillows! We also appreciated the very clean pool and hot tub! Oh and having Starbucks available in the hotel was great too! It would have been great if the window was a door opening onto the balcony outside our room! Also some shampoo and conditioner in the pool shower would have been nice.