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Room was clean. Staff was very friendly and courteous. I would stay here again. Room was a bit dated. Grouting in bathrooms needed to be redone. Breakfast was bland
Breakfast Sauna broken
The sauna was not working correctly; the fuse kept tripping and shutting it down.
Not much different than a standard 2 star. Advertising 3.5 no way. Found the facility dirty which to me presents poorly. Carpets look like they had never seen a vacuum or broom for months. Stairwells dirty. They did not anticipate the number of guests staying when it came to morning breakfast. Running out of most things. Beds were comfortable.
Cleanliness How the hot/cold were reversed.
Close to the Bombay Palace where I was attending a wedding. Room 112. This should not be rented when you have a hcokey team and adults running up and down the stairs which are attached to the outside wal of room 112!
The rooms were clean and the beds were very comfortable and we got a good night of sleep. re ate at the heritage fish restaurant (across parking lot) which was very good as well. The hotel overall is a bit dated. Old carpeting and hallways smell a bit mushy. Key cards did not work for the majority of outside doors and there was someone busy going through the dumpster when we arrived. Parked my car in front and experienced no problems whatsoever..
Access to the 410 for travel plus in the north end to make escape easier when you're leaving.
Clean and well priced. Wifi did not work in our room. The television lost signal frequently and the air conditioner was very noisy
The location was good and the price was good but I think if you had a seniors rate it would be better. We dont have much money from the Government. No, we had a good time staying with you.
they had a nice place for pets to run around in the back. It is fenced in and is needed in this area as there are many freeways location is out of the way i would rcommend it for people with lay over or that are in toronto with a car. Using a cab is quite expensive to get anything and there is no fridge or mini bar nor microwave as indicated rather there is one community one that all gusts can share a little misleading from there web site.........very anoying. Also the menue was sparce with a few dishes not somewhere one would want to eat everyday also it is quite expensive but comperable to other hotels. There is a tim hortons with in walking distance but thats about it. The fitness center is being renovated and is dated up till this point.
clean and polite of staff.
Very little. It was satisfactory. I felt it was very overpriced, especially the bar drinks.
Location is great. I prepaid the room while I book the room online. When I checked out, the staff still charged me the room in full. I showed him my booking confirmation and he said he needed to check and if it's prepaid, it would be refund to my credit card but in 7 days!!!!!!!!! Unbelievable. I am in rush of catching a flight, so I just left. During the conversation, the staff (a black male) was as cold as a statue, I hardly image a service staff works a Hilton is as rude as he is. He didn't even show any apology for the inconvenience. I would never come back again. The worst management I ever see in Hilton.
Very easy from airport, friendly and helpful folks!
Very clean & super efficient check in & out. No hassle Nothing!
Not enough light in the room. Could not see the thermostat to lower the temperature
Service at the restaurant was somewhat slow ..close to 2 hours to complete. But the food was great!
Very convenient to airport, facilities, clean, friendly. Restaurant
It's an airport hotel so does what it's expected to Room was a bit small for the Hilton. No frills experience in any way. Made us anxious to get a few hours sleep and get going.
The room rate is valuable for the service and comfortable facilities.
The staff found a jacket that my son left behind, and kept it for us while we were on vacation. It was waiting for us when we returned to pick up our car! I also really loved the shuttle drivers. The location of the store. I only stumbled upon it because I had a vehicle to park.
Airport hotel. Excellent value for money, best "free" (ie included in the price) breakfast in our 5 week stay in Canada. Tea and coffee available all day and night in lounge as well as room. Very helpful staff. Used shuttle throughout stay to go back to airport to get into the city on their express route. Really good air-conditioning. This hotel did not have a restaurant but used the one in an adjacent hotel so that wasn't a problem.
free shuttle buffet breakfast closeness to airports computer room (no extra charge for use) just the fact that there is no place to eat lunch/dinner there should be more than frozen dinners available (for lunch and/or dinner)
A very nice comfortable hotel There was no room service available to order food or drinks. I was disappointed to find this out after I checked in.
Staff wad helpful. Room was what i needed and it was clean. Morning breakfast was great. No complains
we had a great sleep,a nice breakfast and a very courteous driver to the airport.
The reservation was correct, the parking was free and very close, easy to find and get to, the breakfast made our day much easier.