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Location and friendliness of the staff. The room seemed to be falling apart. Tub was more like a trampoline. Paint was peeling off of the walls, and the electrical had unsafe multi plugs.
Staff was very friendly and helpful. Room had an odor. Almost as if the room had prior smokers. Not fresh.
The staff was incredible! The front desk person, Tuwana, did everything in her power to make our stay pleasant. When we called in advance to see if we could arrive and check in early, she was able to get that done. She also called me in the room just to make sure that everything was okay. The rooms were requested as nonsmoking but they definitely smelled like smoke. Additionally, the rooms had a musky odor that appeared to be coming from the carpet.
Very clean room, staff was very nice, verycourteous. AC Temperature. Set thermometer in room 5 degrees lower than what we had when we came in the room. AC ran for a few minutes and then came back on every 30 mins to an hour or so, never really got the room temperature down to what we were looking for.
Gteat for the money spend
The hotel allowed pets and my daughter's sports team had booked rooms there so we chose to stay there as well. If the team had not been at this hotel, we would have checked out and found another hotel. The hotel is not in a good neighborhood - unsafe really with no restaurants or convenience stores nearby. Breakfast options were mediocre at best, the facilities were filthy, especially the rooms. The carpet had so many stains I put my shoes on before getting out of bed. The online info said pets were allowed, but when signing all the "disclaimers" at checkin, one stated having an unclaimed pet would result in a $100+ charge. So I said I had a very small dog so they then charged me $25 per day EXTRA on TOP of the $110+ room fee for the pet. This place is NOT worth $100 night! And if they charge $25 for the pet, what is the fee for?? They certainly are not using the fee to clean the carpets! The room rate was showing $84/night for Fri-Sat. When adding Thursday, the rate for ALL nights jumped to $110. Tried to book Thursday separately and miraculously there were no rooms avialable. But yet booking 3 full nights to include Thursday was possible if I paid the $110. As I said, had my daughter not been staying at this hotel and she lives 4 states away so I seldom see her, I would have changed hotels immediately. Pictures online are definitely deceiving. I didn't expect alot, but for that kind of room rate, they could at least not make you feel like you are not in a subrate facility. Don't bother - you can find better options!
Room covered in mold, hair, various bodily fluids. It was bad. Had to check out and move to a different hotel. Staff promised refund at the time - then refused to issue it when contacted by hotels.com. Currently disputing with Wyndham corporate but lots of red tape because this is an 'independent property under license' e.g. no real standards or responsibility by....anyone. Save yourself a major headache and keep looking.