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Price, size of room The weather, lol
The beds were comfortable, which almost made up for everything else! The hotel is pet friendly, I get it; but the smell was awful in the lobby/hallway and there was urine/feces in the elevator!! When I alerted the housekeeper, she didn't think it was a big deal. Definitely not worth $80!!
It was quite and peaceful!
Location and friendliness of the staff. The room seemed to be falling apart. Tub was more like a trampoline. Paint was peeling off of the walls, and the electrical had unsafe multi plugs.
The staff was incredible! The front desk person, Tuwana, did everything in her power to make our stay pleasant. When we called in advance to see if we could arrive and check in early, she was able to get that done. She also called me in the room just to make sure that everything was okay. The rooms were requested as nonsmoking but they definitely smelled like smoke. Additionally, the rooms had a musky odor that appeared to be coming from the carpet.
Staff was extremely friendly. Comfortable beds and air conditioner was great! Location good as well , right off the highway and close to shops and couple restaurants.
Staff was very friendly and helpful. Room had an odor. Almost as if the room had prior smokers. Not fresh.
Not much Noise, refrigerator didn't work , dirty and the pool was green slim...stayed there cause thought it be nice. Too expensive for what we got..
Nothing. The hotel was dirty. Mold on the vents. The hall carpets has huge stains. The elevator kept sounding like it was going to break. They even had a huge hole in the elevator floor and they tried to cover it up with a mat. There was never any breakfast. The room where breakfast was served only fits 10 people out of the whole hotel.
Staff very helpful and attentive, quiet location. Large laundry facility and great workout room. Close to main gate Ft. Benning and east gate if visiting Infantry Museum. Very limited housekeeping and room had an odor.
All staff were professional, friendly and welcoming. Housekeeping, front desk and maintenance all get a 10 from me. This hotel is very accommodating to military families and guests visiting for various graduations from Fort Benning. I have stayed here on at least 5 or 6 different occasions and always enjoyed my stay. Sadly this particular hotel, prior to being acquired by Windham, was not properly maintained. Have stayed here numerous times prior and was saddened to see how let go the overall property was. I am confident that Windham will make the necessary repairs/renovations to bring it back to its original quality or better.
The day staff was very helpful and kind after a booking hiccup from booking.com In general, the entire hotel has the look of a frat house with stains on the carpets and smelled of stale beer and cigarettes. The room was clean, but pretty under stocked with bed pillows and extra toilet paper. The worst was the party environment that seemed to be permissible. We were forced to call law enforcement when the smell of marijuana filled the hall and made its way into our own room. This added to the generally uncomfortable stay. Other guests would walk up and down the halls blaring music from their phones, and a constant in and out of each other's rooms. Door slams, at all hours. I travel frequently and have liked other Wyndham hotels, but I shouldn't have to call the cops for a $85/night room.
The hotel allowed pets and my daughter's sports team had booked rooms there so we chose to stay there as well. If the team had not been at this hotel, we would have checked out and found another hotel. The hotel is not in a good neighborhood - unsafe really with no restaurants or convenience stores nearby. Breakfast options were mediocre at best, the facilities were filthy, especially the rooms. The carpet had so many stains I put my shoes on before getting out of bed. The online info said pets were allowed, but when signing all the "disclaimers" at checkin, one stated having an unclaimed pet would result in a $100+ charge. So I said I had a very small dog so they then charged me $25 per day EXTRA on TOP of the $110+ room fee for the pet. This place is NOT worth $100 night! And if they charge $25 for the pet, what is the fee for?? They certainly are not using the fee to clean the carpets! The room rate was showing $84/night for Fri-Sat. When adding Thursday, the rate for ALL nights jumped to $110. Tried to book Thursday separately and miraculously there were no rooms avialable. But yet booking 3 full nights to include Thursday was possible if I paid the $110. As I said, had my daughter not been staying at this hotel and she lives 4 states away so I seldom see her, I would have changed hotels immediately. Pictures online are definitely deceiving. I didn't expect alot, but for that kind of room rate, they could at least not make you feel like you are not in a subrate facility. Don't bother - you can find better options!