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The location in Athens is great, and the value for the money is superb. And best of all - this hotel is PET FRIENDLY! Parking is a bit cramped when the hotel gets busy (like the 6 wedding weekend we witnessed).
Customer service, design, layout of property. Busload of highschool kids sports team staying beside and above me were quite rowdy, but hotel staff was able to quiet them after about an hour.
Hotel was very clean comfortable and nice! Breakfast was little cold.
Staff was very friendly and informative. Room service was fast and tasty. Location is great and super convenient to downtown / college campus area. Bed pillows were not comfortable and sheets did not have the crisp made bed with perfect edges appearance. Not the most comfortable bed either.
We specifically requested a high floor with a view and were placed on the second floor overlooking the AC units. The hotel was loud at all hours of the night. The bed was uncomfortable despite being "adjustable", which didn't change anything. Also we woke up to charges on our credit card for parking at $10 a night that was not disclosed to us upon reservation nor check in.
Location Service was awful. When I asked for an extra ice bucket, they told us we could get it ourselves at the bar. They then gave us the wrong room and we walked in on a naked woman. Turns out they comped the woman in the room for a free night and didn't even apologize to us. Never again.
F&B was great. Local beers on tap! Rusty was awesome. Engaged all of the guests he walked by. N/A
Very clean and modern. Staff gave us free parking and drink vouchers when our room wasn't ready on time. Walking distance to anything important in Athens. For the price, there should be a microwave and mini-fridge in the room.