The staff were wonderful, very concerned that wehad an enjoyable stay. We were having car trouble and they were willing to extend our stay for the same rate, same room. Fortunately, we did not have to extend our stay but would have been happy to do so. Would have enjoyed an indoor pool. Also the onsite restaurant was closed for lunch on Saturday, but that was the only time we really needed to take advantage of the lovely cafe. This was Thanksgiving weekend and UGA was not at home, so the hotel was very slow. We understand.
Great room. Dinner in restaurant was delicious!
Staff was great. Two outlets in the room didn't work. Coffee maker but no coffee in room
The location in Athens is great, and the value for the money is superb. And best of all - this hotel is PET FRIENDLY! Parking is a bit cramped when the hotel gets busy (like the 6 wedding weekend we witnessed).
Customer service, design, layout of property. Busload of highschool kids sports team staying beside and above me were quite rowdy, but hotel staff was able to quiet them after about an hour.
Location Service was awful. When I asked for an extra ice bucket, they told us we could get it ourselves at the bar. They then gave us the wrong room and we walked in on a naked woman. Turns out they comped the woman in the room for a free night and didn't even apologize to us. Never again.
Hotel was very clean comfortable and nice! Breakfast was little cold.
Staff was very friendly and informative. Room service was fast and tasty. Location is great and super convenient to downtown / college campus area. Bed pillows were not comfortable and sheets did not have the crisp made bed with perfect edges appearance. Not the most comfortable bed either.
We specifically requested a high floor with a view and were placed on the second floor overlooking the AC units. The hotel was loud at all hours of the night. The bed was uncomfortable despite being "adjustable", which didn't change anything. Also we woke up to charges on our credit card for parking at $10 a night that was not disclosed to us upon reservation nor check in.