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This hotel & resort is the highest quality in every aspect. Location and standard of the accommodation rates 10 from the many hotels i have stayed at in my life! Food and drink facilities excellent and very reasonabl priced.I have no doubt that this will be very popular and prices will double as it becomes well known.we will return! Hotel has quite a small pool although resort has other pools, hotel pool would not cope if hotel was full
The Westin offered luxury at every turn. We loved the room and waterfront views. I would definitely stay there again. Hotel staff were very friendly and willing to help. No complaints.
The view and location The pool is too small and nothing fancy or different from any of the inferior competitors.
This hotel was conveniently located on the main street in Cape Coral. The hotel was modern, up-to-date and clean. The staff were all very friendly and accomodating. The hotel even provided discounts for some of the local restaurants. There was a free breakfast at the hotel with eggs, pancakes, fruit, muffins etc. and beverages, like coffee, were available 24hrs a day. The hostess, Cathy, was the best! She was very personable and customer focused.
Great location close to food and to the Kennedy Space Center, very happy.
Staff needed some customer service training. We asked for a basic necessity from the front desk and were greeted with ' does this look like a hotel'...and inaccurate information on the nearest place to get the item. 5 miles when it was actually found at a gas station a block away. So as long as you're not looking for friendliness you're good to go.
The room was clean and met our needs. The breakfast offerings were varied each day during our stay. We had a fire alarm and had to leave the hotel early in the morning. No hotel staff gave any direction or assistance during the fire alarm. I had to ask at the desk the next day for information about the fire alarm. I got a very glib response, there was a problem in the laundry room. No one ever said they were sorry for the inconvience of having to leave the hotel early in the morning and stay outside for almost an hour.
Staff was very helpful with personal needs,room cleanliness was great,breakfast and service excellent
front desk no restaurants or bar
The cozy decor and ambiance of an 'old school' resort. The staff was super nice and they had quite a few guest amenities that put them over the top, the huge deck on the waterfront (with gas grill!), fishing poles, kayaks and paddle boats. N/A
Centrally located, big room Just didn't seem clean.
Quiet peaceful atmosphere. A tad outdated and wifi was slow and unreliable . Maid ignored requests for routine cleaning and towels. Roaches and roach feces in kitchen pantry, lampshade, in pots and pans. Blck mold filled the soap dispenser.