Room was clean, facilities were nice, and staff was friendly. Room was significantly overpriced (low value). Reservations booked online via other (non-Hilton) siites are given the least desirable room locations. Fire alarms went off twice at 2:00 a.m., received several prank calls throughout stay, and someone with a card key attempted to open our door at 6:00 a.m.
When I checked in the woman was there for her last day at work there. She was extremely nice and you wouldn't know it was her last day. Place was a bit dated but I was told they are renovating and updating the hotel. It was worn but my room was comfortable and clean. I would revisit absolutely.
The upgrades to the lobby Old outdated rooms
This is a quiet and beautiful property in the middle of the hustle and the bustle of the Wisconsin Dells vacation metroplex. 1] Black mold growing inside of the toilet tank made our bathroom smell funky! 2] Noise from the loud television in the next room woke us up several times during the night. We had asked for a quiet room at check in.
The staff was friendly, the bed and pillows were extremely comfortable, and the room was very clean and nice looking. We really enjoyed the atmosphere and comfort of our stay.
Suite was roomy and very clean. Hot tub for adults while children play on waterslides was nice. Pizza places close by for late night snacks. Will stay there in the future.
The room was very clean and the bed was very comfortable, got a good night's sleep. We will stay there again. Bathroom was a little too small
Clean and Quiet (off season) Plenty to do close by and at the hotel Nothing-great stay!
Location off highway is convenient, and staff was friendly. We stayed for the low room rate, but quickly found out why when we arrived. This is not a 3 star Dells resort; more of a 1 or 2 star budget/value hotel. The resort is old and outdated with subpar facilities and amenities. Our room was dirty/grimy (e.g., popcorn pieces still on the floor from a previous guest), and was not stocked with bath towels, hand towels, and wash cloths. This is not a 3 star Dells resort.
The rooms were nice,comfortable and had a lot of nice add ons like microwave and fridge. The pool area was disgusting. My brother and his friend swam in the pool it was so cloudy they couldn't see their feet! There was a hole in the ceiling leaking between the hot tub and pool. The walls were cracking and caving in on some parts. Not very "quality" I think. After getting out they found a large hair clump floating in pool, DISGUSTING! They should not have guests swimming in that area I do not think it was up to code!
The price (inexpensive for holiday weekend) Location was very good (close to attractions, restaurants) Staff was not welcoming. One even stated to another, "they don't pay me enough for this." Lobby restroom very nasty Hall carpet stained Food left on carpet floor not removed the entire time of stay Bed very uncomfortable Room very outdated Would only stay at the hotel again if it was the last resort as I did not feel safe nor comfortable.
The staff was very friendly and helpful. Free Noah's Ark tickets with stay made us very happy. Good breakfast selection. The ceiling in our room/bathroom had water damage and was cracked. Beds not very comfortable. The water in the shower never got hot. Pool area very sub par... with a little TCL could be a nice place to stay.
recent renovations or renovations in progress. Common areas clean and new carpet in room and common areas. New curtains. descent breakfast included. appeared to comply with health codes for food. my room had a lot of black mold in bathroom behind toilet. Toilet chain would not stay on when flushed. hotel was filled, no room available to move to. Did not spend much time in room so it was more an annoyance.