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The waterparks and activities were great for the kids. There was a wide variety of things to do that kept the boys bouncing from here to there. The parks were entertaining. The wave pool was definitely more for my younger son as opposed to my older one though. The Chophouse was magnificent! We left a note for housekeeping asking for a light bulb to be changed and a slow draining sink be fixed but it wasn't done. The carpet in our room was filthy; white socks turned black and it didn't come out in the wash. I was also disappointed by the amount of rust in the indoor waterpark and the floors of the pools was also in disrepair. Disappointed by the lack of upkeep and presentation. I was also surprised that there was only one gift shop.
Staff was very friendly & helpful. Nice décor throughout the building. Fun family time!
The indoor waterpark was a lot of fun. Slides were very fun and the Flyin Mayan was a great boat ride. Go to the indoor waterpark in the morning to avoid lines. Arcade was fun as well, a little small but my son had a lot of fun there. The general decor was very well done. Riverwalk is very nice touch. The outdoor waterpark is fun, but small compared to competitors I believe and thought it would have been bigger. Definitly they would need to upgrade the outdoor park. Room smelled like old wet clothes and cleaning crew did not vacuum the room (this was obvious). Bed comforters not very comfortable. Air conditioners are loud, you can hear air conditioners from the room above you as well. The fan in the bathroom is very loud and you cannot shut it off so if you want to turn on the light in the bathroom before sleeping, prepare for some noise. Phone system is confusing, had buttons for all the areas (waterpark, front desk, retaurant, etc), but they don't work so have to call 0 to get operator to direct your calls. I ask staff when is the fireworks for 4th of July, where should we go. The cleaning staff don't know some of these little things and always have to go to the front desk or call 0 on the phone. I think for a "resort" there should be a program to ensure all staff knows about the activities going on. We also did mini golf, and it would have been perfect, but they didn't have any fountains turned on so you see a lot of mossy covered puddles and for me if I shell out about 7 dollars for mini golf, part of the experience is the fountains being on. No soap or shampoo in the waterpark either. Wave pool is very small and not what I would expect from a wavepool and it is far away from the outdoor waterpark.
Location off highway is convenient, and staff was friendly. We stayed for the low room rate, but quickly found out why when we arrived. This is not a 3 star Dells resort; more of a 1 or 2 star budget/value hotel. The resort is old and outdated with subpar facilities and amenities. Our room was dirty/grimy (e.g., popcorn pieces still on the floor from a previous guest), and was not stocked with bath towels, hand towels, and wash cloths. This is not a 3 star Dells resort.
Indoor water activities were nice for our young children(ages 4, 3, and 1). Price was reasonable and staff was friendly. Also, the location was nice being away from the strip. Hotel is outdated and needs numerous renovations. Many of the outdoor water areas for young children were not open as they were being renovated. Beds were uncomfortable.
Location was great and the staff was very nice. The rooms were older and the bathroom wasn't so clean. The beds were uncomfortable but we only stayed for one night so it was fine.