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Room was available earlier than check in time. Too far away from main resort/waterpark. Rooms do not look like the ones adverised. Heater didn't work properly, toilet didn't flush properly. Door to room wouldn't open sometimes. Waterpark is too small for the number of people that stay there. Front desk completely ignored my complaints.
The check in process is fast, facility is well maintained. Room is clean. Location of the room is far. Need to drive to access water park. The Remote in the room doesn't work. most importantly, one of the bed in the room, the mattress was extremely uncomfortable. I later found out that the mattress was put on "backwards". The pillow top was facing down? And my son and I was sleeping on the "bottom". He seems ok with it, but I didn't get a good night sleep at all. I even got headache and backache next morning. The clean staff should check everything when getting the room ready for next guest.
Water park and amusement park Dirty room, pubic hair on the bathroom floor, trash in the beds, trash in the stair well, ground in gum and candy in the carpets, dirt all over the halls, dirty public restrooms, no breakfast, no coffee pots in the rooms, the off-site buildings are run down and remind me of a roach motel, FOR THE PRICE I EXPECTED MUCH MORE
Indoor waterpark..I enjoy being able to go from my room to the indoor waterpark via undeground hallway.It was our xmas vacation
The indoor waterpark was a lot of fun. Slides were very fun and the Flyin Mayan was a great boat ride. Go to the indoor waterpark in the morning to avoid lines. Arcade was fun as well, a little small but my son had a lot of fun there. The general decor was very well done. Riverwalk is very nice touch. The outdoor waterpark is fun, but small compared to competitors I believe and thought it would have been bigger. Definitly they would need to upgrade the outdoor park. Room smelled like old wet clothes and cleaning crew did not vacuum the room (this was obvious). Bed comforters not very comfortable. Air conditioners are loud, you can hear air conditioners from the room above you as well. The fan in the bathroom is very loud and you cannot shut it off so if you want to turn on the light in the bathroom before sleeping, prepare for some noise. Phone system is confusing, had buttons for all the areas (waterpark, front desk, retaurant, etc), but they don't work so have to call 0 to get operator to direct your calls. I ask staff when is the fireworks for 4th of July, where should we go. The cleaning staff don't know some of these little things and always have to go to the front desk or call 0 on the phone. I think for a "resort" there should be a program to ensure all staff knows about the activities going on. We also did mini golf, and it would have been perfect, but they didn't have any fountains turned on so you see a lot of mossy covered puddles and for me if I shell out about 7 dollars for mini golf, part of the experience is the fountains being on. No soap or shampoo in the waterpark either. Wave pool is very small and not what I would expect from a wavepool and it is far away from the outdoor waterpark.
We ended up staying in the golf villa which at first was a little bit of a bummer being that we were unable to use the underground tunnel to get to the indoor water park. But after getting to our room it didn't even matter anymore because of how nice our room was. Our room was pretty secluded and not much traffic at all and we had a hot tub host outside our door. Inside we had a full kitchen and dishes TV with lots of channels and we even had Wi-Fi. The other thing that helped us forget about the underground tunnel was that all we had to do was dial "0" and there was a shuttle on the way to pick us up and take us anywhere in the resort. The food was great, from breakfast at kbg to room delivered pizza. The water park was a blast as well, and it was fun to sit at the bar. Over all it was a great trip and a much needed vacation. There is only a couple things that bummed me out and I couldn't get over. The biggest thing was that the indoor water park had no hot tub. When we first got In there we looked all over for one. The other thing I was really hoping for the indoor to be bigger, but then again they had enough activities that I eventually forgot about that.
Location off highway is convenient, and staff was friendly. We stayed for the low room rate, but quickly found out why when we arrived. This is not a 3 star Dells resort; more of a 1 or 2 star budget/value hotel. The resort is old and outdated with subpar facilities and amenities. Our room was dirty/grimy (e.g., popcorn pieces still on the floor from a previous guest), and was not stocked with bath towels, hand towels, and wash cloths. This is not a 3 star Dells resort.
Really good price from Kayak, which made our first time at the Dells rather enjoyable. Basic amenities compensated for, which is perfect when exploring the Dells. The most important spots of the indoor pool area were usable, which is perfect for bad weather. The resort was going through some renovations at the time, which robbed us the sports bar, half of the arcade, and a third of the park under repairs. No continental breakfast, and management was a little disorganized while we were there.
Location was great and the staff was very nice. The rooms were older and the bathroom wasn't so clean. The beds were uncomfortable but we only stayed for one night so it was fine.