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The staff were courteous when presented with issues regarding our room. I also loved having the mini kitchen area in my room. The room seemed like it was an older section of the hotel. The refrigerator was dirty & had mold in it. However, the staff replaced it after I showed them a picture of it. There was a great view of the mountains but the window was so dirty it was disappointing. The pool was closed during our stay. I purposely book hotels with pools for the kids so this very frustrating.
We requested a refrigerator in our room & the refrigerator was leaking so we were upgraded to a room with a kitchenette. Front desk, and bell hops were nice and helpful. Room service was delicious, convenient & quickly served. Pool and hot tub were fun for the kids. There was a long line to check in & only 1 person working the front desk.
Das Zimmer war sehr sauber und komfortabel. Das Bett war großartig. Ich dachte, es sollte eine bessere "Sterne" Bewertung haben. Nur eine Eismaschine auf dem Erdgeschoss aber sehr guter Geschmack. Das Frühstück war sehr klein für die Größe des Hotels. Hotel war neu und das Zimmer war sauber, komfortabel und geräumig. Das Bad hatte eine gute Größe. Im Kühlschrank gefrierte alles.
OK für die Durchreise. Wir bezahlten extra Geld im Vergleich zu anderen Hotels für den Pool/Spa. Pool/Spa war geschlossen. Angestellte an der Rezeption sprachen mit einem anderen Paar, bei dem der Spabereich im Zimmer nicht funktionierte Sie gab ihnen 20 % Rabatt auf den Zimmerpreis. Ich fragte nach dem gleichen Rabatt, da der allgemeine Pool und Spa war geschlossen war. Sie stimmte zu und sagte, dass es auf meine Kreditkarte als Ermäßigung erscheint. Eine Woche später habe ich immer noch keine Ermäßigung erhalten.
Excellent Staff...very helpful! Room clean up was spotty. We kept having to make requests such as trash not emptied, cleaning equipment left in the room, glasses and cups not cleared and replaced.
It was clean and had a great location. I would hope to have a free hot breakfast with the price but that did not happen. The front desk was not too sure about the 3rd party payment and I was double billed at first but that was all workded out with a 30 minute phone call.
The rooms were nice and big. No complaints there! I hated that they didn't offer free breakfast. That should come with every Hotel stay!
Mid-century design, very friendly and helpful staff
The breakfast was awesome! I've never had such a variety of foods to choose from at a hotel before. The hotel was clean and well maintained. The room we got had a king sized bed in it and I thought that our room would be bigger because of that but it was quite compact. the smallest hotel room I've ever been in.