OK für die Durchreise. Wir bezahlten extra Geld im Vergleich zu anderen Hotels für den Pool/Spa. Pool/Spa war geschlossen. Angestellte an der Rezeption sprachen mit einem anderen Paar, bei dem der Spabereich im Zimmer nicht funktionierte Sie gab ihnen 20 % Rabatt auf den Zimmerpreis. Ich fragte nach dem gleichen Rabatt, da der allgemeine Pool und Spa war geschlossen war. Sie stimmte zu und sagte, dass es auf meine Kreditkarte als Ermäßigung erscheint. Eine Woche später habe ich immer noch keine Ermäßigung erhalten.
I loved how clean our room and facilities were and friendly workers was awesome!
polite staff, easy reservation, pet friendly, clean and updated
Bed was just ok, pillows just ok. Overall kinda mediocre The noise was horrible, kids running every where, it was like thunder from above, could get any sleep.
breakfast was hot and good staff was very nice and caring
It was my first night for my honeymoon. Everything else was meh. The lady at the front desk was very rude though. Won't stay here again.
There wasn't one single thing that I liked After driving 6hrs through the night with a group of High School athletes, I arrived to a locked office door. After ringing the service bell 4 times with no success. I called them;*actual conversation* ECONO LODGE EMPLOYEE: Thank you for choosing econo lodge. How may I help you? ME: Hi: My name is Bryn D-----, I have 3 rooms reserved for the evening.Im standing ou....*cutoff ECONO LODGE EMPLOYEE: NOT NO MOE YA DONT.. leaving me to find a hotel at 1am
We requested a refrigerator in our room & the refrigerator was leaking so we were upgraded to a room with a kitchenette. Front desk, and bell hops were nice and helpful. Room service was delicious, convenient & quickly served. Pool and hot tub were fun for the kids. There was a long line to check in & only 1 person working the front desk.
The staff were courteous when presented with issues regarding our room. I also loved having the mini kitchen area in my room. The room seemed like it was an older section of the hotel. The refrigerator was dirty & had mold in it. However, the staff replaced it after I showed them a picture of it. There was a great view of the mountains but the window was so dirty it was disappointing. The pool was closed during our stay. I purposely book hotels with pools for the kids so this very frustrating.
Room was quiet. Bed was comfortable, and the pillows were nice. Slept well that night. Pool wasn't available, which was a big disappointment for my son. Air-conditioning wasn't working properly.
Quiet, comfortable. Nothing fancy, but neat and clean. Good location. The WiFi did not work properly. We were also disappointed that the pool was closed and had not even been filled up. The continental breakfast was a letdown.
Everything was pretty much as expected. Nothing very fancy but a clean, quiet, and comfortable place to spend a night or two.
Only given one bar of soap for two people for two nights. Room wasn't sound proof and we could hear the mosey people in the next room. No fresh fruit at the breakfast bar.
Staff was great and the rooms were very clean. I made reservations here because of the breakfast that was advertised and the swimming pool. We showed up and the pool was out of order and the breakfast was terrible. Won't stay here again.
It is very convenient for those who have business at or near Brigham Young University or for those who may be visiting their children at the university. The outside doors have issues. I had to go to the front desk several times to get replacement keys because they would not open the outside doors at night.
The staff were friendly and helpful and the furnishings were good. The room hadn't been cleaned or vacuumed. The shower. Curtain was so crusted with grime it stunk, and the sink wouldn't drain.
Location suited my needs. Facilities were filthy throughout, especially in the room. Lobby restrooms out of service all 4 days. Holes in carpet. Holes in walls. Perimeter doors did not get locked at night. Hot tub was empty with pool furniture inside of it, pool was disgusting. Will not return; cannot recommend.
I loved how fancy the hotel was and the staff was pretty friendly. I paid by the day and so it started out with $51 the first night, then $63, then $79 and finally $146. I guess they wanted me to pay all 4 days at once so I'm not cheated. What else could I do? I wasn't sure WHEN I could go back home!!!!!! Also, the water kept going from hot to cold to hot to cold etc.
The pool was out of order but I had called them prior to booking to make sure they had an indoor pool and a decent continental breakfast and they told me all about how great their pool was but failed to mention it's closed until further notice. What was I supposed to tell my kids? So I just went somewhere else that didn't miss inform me and we had a wonderful time at the Marriott.
Proximity to BYU We called directly for reservations, and they booked us in August instead of September, and billed us as a no-show. When we did arrive and got our key, we opened our room to find it not cleaned. The room they transferred us to had sticky drink rings on the table & top of the fridge. There was a beer bottle top on the carpet. We had 1 bath towel and 2 hand towels. We had to contact the front desk twice to finally get more towels, and we received 3 scratchy pool towels. There was no butter available at the breakfast, one of the employees had misplaced the key to the locked refrigerator where the butter was kept. Overall, poorly maintained and poor service.
The location is ideal for access to BYU campus, shopping, the Provo recreation center and Provo downtown (also for access to hiking/skiing in Provo canyon). Low prices through Kayak/Priceline Our window was frozen open when we arrived (and temps outside about 11 degrees). We finally got it closed. In my room there was no thermostat, only a wall heater unit. You would turn it on to "Low" or "High" heat, but it would never self-regulate, so you'd have to get up during the night to turn it off when things got too warm, or to turn it on again as it got too cold. My adult sons were in a room with a thermostat (that worked out better). Breakfast was OK, but the fruit juice ran out and there should have been a better selection of cereals and fresh bagels. Our hall on the second floor had an employee break room and sometimes the whole hall smelled really strongly of fish or burned food.
Staff were polite. Checkin was quick. Modest accommodations, about what I expected for the great last minute price I paid. Very close to desired location. A lot of families there and it was a little noisy late at night.
This was the worst hotel experience. The staff was incredibly rude and dismissive. The hotel was extremely dirty. Do not stay here. You will regret it if you do. There are plenty of other hotels within walking distance of BYU that are clean with friendly staff.
the location is ideal for parents visiting their students at BYU. the service to my room was non-existent.
Very disappointed super 8 need to take there name off this place not up to there standard. Dirty
The room was all I expected it to be. Hottub/pool wasn't open. I was looking forward to using both.